Printing - Computer.
Category: Computers > Software
Asked by: kevc-ga
List Price: $2.00
07 Nov 2002 12:26 PST
Expires: 07 Dec 2002 12:26 PST
Question ID: 102102
HP Deskjet 712c - Error message after printing or when using Printer Services. "An error has occured in your program. To keep working anyway, click ignore and save your work to a new file. To quit this program click close." code - HPFVLS13. Using Gateway with Windows 98.
Re: Printing - Computer.
Answered By: arcadesdude-ga on 07 Nov 2002 13:31 PST
Kevc, After trouble-shooting 5 non-working printers in the past week, I can say that printers are the most troublesome computer equipment I've come across. You're not the only one who has had that particular problem with your printer either. In these forums others have had the same problems. HP Printers - hpfvls13 error http://www.tek-tips.com/gviewthread.cfm/lev2/7/lev3/91/pid/697/qid/273577 HP712c Printer Problem http://www.the-it-mercenary.com/forums/Help/posts/5050.html The suggestion is to try out HP's official help on this error here: http://www.hp.com/cgi-bin/cposupport/get_doc.pl?SNI=dj712c&LC=printers&Tfile=npd09208 That page has step by step help to fix the problem. "Introduction When printing to the HP Deskjet 710c, 720c and 820c printers the error HPFVLS13 may appear on your computer screen. It will print if the error is ignored." If you don't want to click ignore every time just to print, then you can disable the bi-directional communication option between your printer and computer. (This means your printer wont be able to "tell" the computer how far its printed, its status or anything like that but it will still print correctly without loss of quality just as it would have before and possibly not have this error every time you print.) Also HP suggests that it may be a conflict with the Juno internet program and can be fixed by downgrading the version of Juno that is used. [ http://www.juno.com/techsupport/ ] [ http://www.juno.com/support/support.html ] If you don't use Juno you can skip that part. Also this page from HP: http://www.hp.com/cgi-bin/cposupport/get_doc.pl?SNI=dj712c&LC=printers&Tfile=bpd04993 shows how to stop the error message about "Incorrect Installation" of printer cartridges. A user mentioned that his printer had your error message after changing printer cartridges. [ http://www.the-it-mercenary.com/forums/Help/posts/5050.html ] I hope this information helps alleviate your problem. Please "Request Answer Clarification" if this does not solve your problem or if anything is unclear before you rate this answer and I will happily oblige. Sources/Links: HP Printers - hpfvls13 error http://www.tek-tips.com/gviewthread.cfm/lev2/7/lev3/91/pid/697/qid/273577 HP712c Printer Problem http://www.the-it-mercenary.com/forums/Help/posts/5050.html HP Deskjet 710C, 712C, 720C 722C and 820C Series Printers - Error HPFVLS13 Occurs when Printing http://www.hp.com/cgi-bin/cposupport/get_doc.pl?SNI=dj712c&LC=printers&Tfile=npd09208 Juno Tech Support http://www.juno.com/techsupport/ http://www.juno.com/support/support.html Search Strategy: HPFVLS13 ://www.google.com/search?q=HPFVLS13&num=100&hl=en&lr=&ie=UTF-8&oe=utf-8&filter=0
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Re: Printing - Computer.
From: arcadesdude-ga on 10 Nov 2002 15:00 PST
Thank you for the tip Kevc. I am glad you are pleased with the answer. =)
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