Several weeks ago I stopped receiving most images on html email thru
Outlook Express as well as many Web sites thru the latest Internet
Explorer. I use Mocrosoft EX Professional and Norton Systemworks
Professional 2003. I have adjusted all the settings on Exploer and
return them to Default - nothing worked. I also adjusted Norton
Systemworks to low security settings and that did not work either.
Please help. Thank you! |
Request for Question Clarification by
journalist-ga
on
14 Nov 2002 17:07 PST
Have you done this?
1) In Outlook Express, choose Tools then Options
2) On the Send tab in the Mail sending format section, choose HTML in
the mail sending format
3) Click on OK
Also, what version of Outlook Express are you running and what year is
your Norton Antivirus (or version) in SystemWorks?
|
Request for Question Clarification by
journalist-ga
on
14 Nov 2002 17:53 PST
Also, is your OS Windows and what version? I have a hunch it may be a
Norton Antivirus problem as opposed to Outlook Express.
|
Clarification of Question by
stu-ga
on
14 Nov 2002 20:43 PST
1. Yes, I've HTML is the Outlook Express sending format.
2. It's the latest Outlook Express, which came with Windows XP
Professional with automatic updates and all critical updates.
3. Windows XP Professional is the OS.
Yes, it may well be a Norton Anti-Virus/Security problem...but I can't
figure out how to deal with it.
THANKS!
|
Request for Question Clarification by
vinods-ga
on
14 Nov 2002 22:13 PST
Hi,
Do you see the frames where the images should appear with a 'X' sign
in the top left corner?
warm regards
vinoods-ga
|
Clarification of Question by
stu-ga
on
15 Nov 2002 06:18 PST
YES, I see the frames with an x sign in html email. I also often see
the frames with an x sign on Web sites, but there - while a big
nuisance - I can open the pictures by right clicking on the frame and
then left clicking on "open picture." One can't do that with the
email.
|
Request for Question Clarification by
hammer-ga
on
15 Nov 2002 07:01 PST
There are several possibilities here, but I need more information.
Right before this started happening, did you upgrade IE, Outlook
Express or Norton SystemWorks?
FYI: This is almost certainly being caused by a security setting or
registry entry that is preventing the display of third-party images.
There are several good security reasons for doing this. Viruses often
masquerade as image files and third-party image links are used by
spammers to verify your email address. Personally, I turn off third
party images in my email becuase I have managed to get on some mailing
lists that send me pictures of things that I just don't want to see!
|
Clarification of Question by
stu-ga
on
15 Nov 2002 07:38 PST
I don't think the problem happened immediately, but I did upgrade
Norton Systemworks from 2002 to 2003, with the same settings. XP
Professional is updated automatically, as is Norton SystemWorks. I
have not changed Outlook Express. THANKS!
|
Request for Question Clarification by
theta-ga
on
15 Nov 2002 09:14 PST
Unless you are running any other adblockers/privacy protectors like
WebWasher or Norton Internet Firewall etc., I will have to go with the
culprit being Norton Antivirus.
The simplest way to check this out, will be to completely disable
Norton Systemworks & Norton Antivirus, Reboot your computer and (after
making sure that Norton is disabled) try to browse the websites/emails
again.If the problem persists, then it is probably not Norton's fault.
Another thing you could do is disable Norton Antivirus's email
scanning options and try again.Goto the options screen and one by one
disable Email Scanning, Script blocking and Worm Blocking. Try to
browse the websites and emails again, after disabling each option.
If you find that Norton Antivirus is not the culprit, then it would
help if you could provide the following information :
- Are you running any Firewall/AdBlockers/Privacy Protecting programs
?
Such programs could block "Web Bugs" and third party images, which
would explain your problem
- What programs start up when you boot into windows?
Please try out the above suggestions and tell us what happened.
Hope this helps.
Best Of Luck!
:)
|
Clarification of Question by
stu-ga
on
15 Nov 2002 13:40 PST
Yes, I did empty temporary internet files. Thanks.
|
Clarification of Question by
stu-ga
on
15 Nov 2002 16:48 PST
It appears that when I disable Norton Virus AND Norton firewall, the
problem is resolved (at least on with a limited test). I've made sure
that all the Norton settings are "default" or less, but with these
enabled the problem continues. I don't want to run my computer without
virus and firewall protection (I use Earthlink DSL). I've posted the
question on the Norton help center. Any other suggestions? Thanks.
|
Request for Question Clarification by
theta-ga
on
16 Nov 2002 10:58 PST
Ok! I think that I might have (finally!) found a solution to your
problems.
I have found articles on the net referring to two situations under
which Norton Firewall/Antivirus interferes with display of images.They
are :
1) Conflicts with Internet Explorer
2) Ad blocking or Privacy controls in Firewall
But first of all, there appears to be a slight confusion regarding the
Norton Software you have installed on your computer. You said that you
just had Norton SystemWorks 2003 Pro installed. Then, in your last
clarification, you said that you disabled Norton Firewall.Now,
SystemWorks pro 20003 does NOT contain Norton Firewall as per
Symantec's website (
http://www.symantec.com/sabu/sysworks/pro/features.html )
However, Norton Firewall is available as a standalone product, or as
part of the Norton Internet Security package.So I am assuming that you
have one of these installed.
Now to tackle the reasons for your software problem.
1) Conflicts with Internet Explorer
======================================
You say that you are using the latest Internet Explorer(IE). Outlook
Express also uses Internet Explorer to display HTML emails. Therefore
any image problems that affect IE will affect your HTML emails also.
The Microsoft Knowledge Base lists the following conflicts Norton
Firewall/Antivirus has with IE.
- Q309287 : Cannot View Some Images on Web Pages After Upgrade to
IE 6.0
( http://support.microsoft.com/default.aspx?scid=KB;EN-US;q309287
)
***EXTRACT FROM THE ABOVE ARTICLE***
SYMPTOMS : After you upgrade to Microsoft Internet Explorer
version 6 and then browse to a Web page, some of the images on the
page may be displayed as expected, but other images may be displayed
as only a placeholder icon.
CAUSE : This behavior can occur if the Norton Personal Firewall
program is installed on your computer.
RESOLUTION : To resolve this issue, uninstall and then reinstall
the Norton Personal Firewall program. When you reinstall Norton
Personal Firewall, the program is reconfigured for Microsoft Internet
Explorer 6 and should now allow the normal display of images.
***END EXTRACT ***
While the above conflict was for IE6, the following article details a
conflict older versions of IE have with Norton Antivirus.
- MSKB Article 316545 : Web Pages Display a Red "X" Instead of a
Graphic
***EXTRACT FROM THE ABOVE ARTICLE***
SYMPTOMS : When you browse Web sites, you may find that some Web
pages display a box that shows a red "X" instead of the graphic that
you expect.
CAUSE : This behavior can occur if the following conditions are
true:
Norton AntiVirus or Norton Internet Security from Symantec Corporation
is installed on the computer. -AND-
The Nisdrv.vxd file is damaged. (This file is a component
of the Symantec programs.)
RESOLUTION : To work around this problem, use either of the
methods that are described in this section.
Method 1: Disable the Nisdrv.vxd Component
(See detailed instructions in the article)
Method 2: Remove and Reinstall the Symantec Program
***END EXTRACT ***
The best solution if you have IE conflicts, appears to be a complete
uninstallation of your Norton Products suite.
After you are finished uninstalling your Norton products,
- Reboot
- Verify that you are able to view images on webpages
- Make sure that the Internet Firewall that is built into Windows XP
is disabled. For more information, check out this article :
- Norton Internet Security or Norton Personal Firewall and Windows
XP
( http://service1.symantec.com/SUPPORT/nip.nsf/docid/2001060513044636
)
- Reinstall your Norton product
- Everything should be hunky dory now :)
In case you have any problems uninstalling Norton, check out the
following Symantec KnowledgeBase articles :
- How to uninstall Norton Internet Security or Norton Personal
Firewall 2003
( service1.symantec.com/SUPPORT/nip.nsf/735050b77b1fcece88256bc7005c3bc6/bfc5401e9a00857965256c47007a4287?OpenDocument&sone=nis_2003_tasks.html
)
- How to uninstall Norton SystemWorks 2002 or 2003 manually from Win
XP
( http://service1.symantec.com/SUPPORT/nsw.nsf/pfdocs/2001091013435207
)
- How to use the Norton SystemWorks cleanup utility (SymClean)
( http://service1.symantec.com/SUPPORT/nsw.nsf/pfdocs/2001101612274407
)
============================================================================
2) Firewall AdBlocking/Privacy protection.
I found the following webpages which refer to problems in viewing
images when using Norton Firewall.The links are to the Google cache
version of the pages, so just scroll down until you see The word
'Norton' in highlights.
- Accessing and saving images by John Butler
( http://216.239.33.100/search?q=cache:HTQp3CmpheEJ:www.jbutler.org.uk/images.shtml+norton+email+websites+blocks+images&hl=en&ie=UTF-8
)
- PhotoGlossy.com : PhotoGlossy Help section
( http://216.239.33.100/search?q=cache:wd7JEQ71cfgC:www.photoglossy.com/acatalog/help.htm+cannot+view+images+norton+&hl=en&ie=UTF-8
)
The solution ?
- Completely disable Ad Blocking and Privacy Control, and then
enable the various settings one by one to see exactly which setting
blocks the images.
Ad Blocking with Norton Internet Security or Norton Personal
Firewall 2003
( http://service1.symantec.com/SUPPORT/nip.nsf/pfdocs/2002070914432936)
To disable Privacy control
1. Open Norton Internet Security or Norton Personal Firewall.
2. On the left side of the screen, click Privacy Control (or
Privacy, depending on your version).
3. Deselect Enable Privacy.
- If you are able to view images after disabling the above, then
these settings are the culprit.Now to determine the exact option that
causes this problem.
To determine which Privacy settings cause the problem, goto the
Custom settings option.
1. Open Norton Internet Security or Norton Personal Firewall.
2. On the left side of the screen, click Privacy Control (or
Privacy, depending on your version).
3. Click Enable Privacy.
4. Click Custom Level.
5. Make sure that all the settings shown are disabled.
Now enable each setting one by one. After enabling a setting,
click OK/Apply and checkout webpages with IE. If they still work,
enable another setting until you can find the culprit.
===============================================================================
If none of the above options help, then please provide the following
info so we can try a new line of attack -
- Your IE version
- Do you have Norton Internet security/Firewall installed ? if so,
then which product and what version ?
- Could you tell me what settings under Privacy are enabled &
disabled?
- Could you tell me what settings under Ad Blocking are
enabled/disabled?
- Any other programs running on startup?
- Names of a few websites where you cannot view images.
===================================
Hope the above helps. If you need any clarifications, just ask!
Best Of Luck!
:)
|
Clarification of Question by
stu-ga
on
17 Nov 2002 04:29 PST
OK. I deleted Norton Firewall, which had been downloaded in addition
to Norton Systemworks 2003. Everything seemed to work - I was getting
images. I then bought and downloaded ZoneAlarm Pro, Steganos Security
Suite 4 and PestControl. Am still getting all images with the settings
I selected and feel that my I'm well protected. I was unable to adjust
Norton Firewall so that it would not block some images. This should
resolve the problem - though not in the way I would have preferred.
Thanks for your help!!!
|
Request for Question Clarification by
theta-ga
on
17 Nov 2002 04:40 PST
stu-ga, since uninstalling the firewall brought your images back, I
believe that the problem was due to a conflict with IE6. Therefore, if
you follow the instructions given in my above answer, you should be
able to use Norton Firewall.
Please tell me whether you will accept my previous reply as an answer
or not, so that I can post it as the official answer for this
question.
Thanks.
|
Thanks stu-ga, Here is the answer :
===================================================
Ok! I think that I might have (finally!) found a solution to your
problems.
I have found articles on the net referring to two situations under
which Norton Firewall/Antivirus interferes with display of images.They
are :
1) Conflicts with Internet Explorer
2) Ad blocking or Privacy controls in Firewall
But first of all, there appears to be a slight confusion regarding the
Norton Software you have installed on your computer. You said that you
just had Norton SystemWorks 2003 Pro installed. Then, in your last
clarification, you said that you disabled Norton Firewall.Now,
SystemWorks pro 20003 does NOT contain Norton Firewall as per
Symantec's website (
http://www.symantec.com/sabu/sysworks/pro/features.html )
However, Norton Firewall is available as a standalone product, or as
part of the Norton Internet Security package.So I am assuming that you
have one of these installed.
Now to tackle the reasons for your software problem.
1) Conflicts with Internet Explorer
======================================
You say that you are using the latest Internet Explorer(IE). Outlook
Express also uses Internet Explorer to display HTML emails. Therefore
any image problems that affect IE will affect your HTML emails also.
The Microsoft Knowledge Base lists the following conflicts Norton
Firewall/Antivirus has with IE.
- Q309287 : Cannot View Some Images on Web Pages After Upgrade to
IE 6.0
( http://support.microsoft.com/default.aspx?scid=KB;EN-US;q309287
)
***EXTRACT FROM THE ABOVE ARTICLE***
SYMPTOMS : After you upgrade to Microsoft Internet Explorer
version 6 and then browse to a Web page, some of the images on the
page may be displayed as expected, but other images may be displayed
as only a placeholder icon.
CAUSE : This behavior can occur if the Norton Personal Firewall
program is installed on your computer.
RESOLUTION : To resolve this issue, uninstall and then reinstall
the Norton Personal Firewall program. When you reinstall Norton
Personal Firewall, the program is reconfigured for Microsoft Internet
Explorer 6 and should now allow the normal display of images.
***END EXTRACT ***
While the above conflict was for IE6, the following article details a
conflict older versions of IE have with Norton Antivirus.
- MSKB Article 316545 : Web Pages Display a Red "X" Instead of a
Graphic
***EXTRACT FROM THE ABOVE ARTICLE***
SYMPTOMS : When you browse Web sites, you may find that some Web
pages display a box that shows a red "X" instead of the graphic that
you expect.
CAUSE : This behavior can occur if the following conditions are
true:
Norton AntiVirus or Norton Internet Security from Symantec Corporation
is installed on the computer. -AND-
The Nisdrv.vxd file is damaged. (This file is a component
of the Symantec programs.)
RESOLUTION : To work around this problem, use either of the
methods that are described in this section.
Method 1: Disable the Nisdrv.vxd Component
(See detailed instructions in the article)
Method 2: Remove and Reinstall the Symantec Program
***END EXTRACT ***
The best solution if you have IE conflicts, appears to be a complete
uninstallation of your Norton Products suite.
After you are finished uninstalling your Norton products,
- Reboot
- Verify that you are able to view images on webpages
- Make sure that the Internet Firewall that is built into Windows XP
is disabled. For more information, check out this article :
- Norton Internet Security or Norton Personal Firewall and Windows
XP
( http://service1.symantec.com/SUPPORT/nip.nsf/docid/2001060513044636
)
- Reinstall your Norton product
- Everything should be hunky dory now :)
In case you have any problems uninstalling Norton, check out the
following Symantec KnowledgeBase articles :
- How to uninstall Norton Internet Security or Norton Personal
Firewall 2003
( service1.symantec.com/SUPPORT/nip.nsf/735050b77b1fcece88256bc7005c3bc6/bfc5401e9a00857965256c47007a4287?OpenDocument&sone=nis_2003_tasks.html
)
- How to uninstall Norton SystemWorks 2002 or 2003 manually from Win
XP
( http://service1.symantec.com/SUPPORT/nsw.nsf/pfdocs/2001091013435207
)
- How to use the Norton SystemWorks cleanup utility (SymClean)
( http://service1.symantec.com/SUPPORT/nsw.nsf/pfdocs/2001101612274407
)
============================================================================
2) Firewall AdBlocking/Privacy protection.
I found the following webpages which refer to problems in viewing
images when using Norton Firewall.The links are to the Google cache
version of the pages, so just scroll down until you see The word
'Norton' in highlights.
- Accessing and saving images by John Butler
( http://216.239.33.100/search?q=cache:HTQp3CmpheEJ:www.jbutler.org.uk/images.shtml+norton+email+websites+blocks+images&hl=en&ie=UTF-8
)
- PhotoGlossy.com : PhotoGlossy Help section
( http://216.239.33.100/search?q=cache:wd7JEQ71cfgC:www.photoglossy.com/acatalog/help.htm+cannot+view+images+norton+&hl=en&ie=UTF-8
)
The solution ?
- Completely disable Ad Blocking and Privacy Control, and then
enable the various settings one by one to see exactly which setting
blocks the images.
Ad Blocking with Norton Internet Security or Norton Personal
Firewall 2003
( http://service1.symantec.com/SUPPORT/nip.nsf/pfdocs/2002070914432936)
To disable Privacy control
1. Open Norton Internet Security or Norton Personal Firewall.
2. On the left side of the screen, click Privacy Control (or
Privacy, depending on your version).
3. Deselect Enable Privacy.
- If you are able to view images after disabling the above, then
these settings are the culprit.Now to determine the exact option that
causes this problem.
To determine which Privacy settings cause the problem, goto the
Custom settings option.
1. Open Norton Internet Security or Norton Personal Firewall.
2. On the left side of the screen, click Privacy Control (or
Privacy, depending on your version).
3. Click Enable Privacy.
4. Click Custom Level.
5. Make sure that all the settings shown are disabled.
Now enable each setting one by one. After enabling a setting,
click OK/Apply and checkout webpages with IE. If they still work,
enable another setting until you can find the culprit.
Hope the above helps. If you need any clarifications, just ask!
Best Of Luck!
:)
===================================================================== |
