When using the Action Request Tool from Remedy, what are some possible
ways (strategies) to lay out the categories for a Help Desk for a
10,000 person
corporation?  Example: Accounts->Email->New, or Hardware->PC->Install,
or Software->Application->Excel->Need Training, etc. etc.
etc. They should be layed out in a clean way so people know how to
request service for the problem they have and be able for the
manangement to gather statistics easily. The company is 5000 people
but will probably grow to many times that. They have Macs, PCs,
laptops, networks, email, VPN, laboratories, etc. Would like to see
some specific suggestions on category heirarchies.