Google Answers Logo
View Question
 
Q: Printing Problem after installing Windows XP ( Answered 5 out of 5 stars,   0 Comments )
Question  
Subject: Printing Problem after installing Windows XP
Category: Computers > Operating Systems
Asked by: chuck99-ga
List Price: $50.00
Posted: 18 Nov 2002 17:23 PST
Expires: 18 Dec 2002 17:23 PST
Question ID: 110270
After installing WindowsXP Pro over Windows98 SE, all printing to my
HP Inkjet 960CSE with every other line in bold and the other lines in
regular type.  I have downloaded the latest XP drivers for my printer.
 This happens with printing from all programs: Word, E-mail, Notepad,
etc.
Answer  
Subject: Re: Printing Problem after installing Windows XP
Answered By: legolas-ga on 18 Nov 2002 17:42 PST
Rated:5 out of 5 stars
 
Hi Chuck99,

Printing problems are a major source of irritation for most people.
The easiest way to solve this problem is to first totally remove the
printer. To do so, first, go to the Control Panel (Start, "Control
Panel"), then double click the 'Add/Remove Software' applet (note: you
may have to switch to "Classic View" to complete the following list.
Click the "Classic View" link on the left side of the control panel
page).

You will want to look carefully through the list of all software
installed and REMOVE any/all software that is for the HP Deskjet you
have installed. Once done there, close that applet (do not reboot if
asked) and open the 'System' applet.

Once in the System applet, go to 'hardware' then 'Device Manager'. Go
to the 'View' menu and select 'Show hidden devices'. Go through each
connection type by clicking on the '+' icon and Uninstall any/all
hardware devices that are for the HP Deskjet. Now, physically
disconnect the printer from the computer by disconnecting the parallel
or USB connection. Close the device manager and the System applet.
Double click on the Printers & Faxes icon, and select the HP Deskjet
printer there and 'delete' the printer by selecting "delete selected
printer".

Then, while still in the Printers & Faxes screen, go to the File menu,
then select 'server properties'. Go to 'ports' and ensure that all HP
ports (if any.. There may be NO ports) are deleted. The select the
'drivers' tab and again, ensure that all HP drivers are deleted and
removed from the list.

Reboot the machine.

Follow the HP directions to reinstall the printer.
http://h20015.www2.hp.com/en/softwareDownloadIndex.jhtml?reg=&cc=&softitem=dj1185en&prodId=hpdeskjet928176&lc=en&sw_lang=en

Ensure that your printer is NOT connected, and click the 'Install Now'
button in red on the screen. It will guide you through the rest of the
installation.

You should have complete success at this point!

Thanks for using Google Answers. Should you require clarification
please ask prior to rating this question.

Clarification of Answer by legolas-ga on 22 Nov 2002 18:20 PST
Thanks for the 5-stars! I'm glad I could be of help!
chuck99-ga rated this answer:5 out of 5 stars
Clear Directions that solved the problem

Comments  
There are no comments at this time.

Important Disclaimer: Answers and comments provided on Google Answers are general information, and are not intended to substitute for informed professional medical, psychiatric, psychological, tax, legal, investment, accounting, or other professional advice. Google does not endorse, and expressly disclaims liability for any product, manufacturer, distributor, service or service provider mentioned or any opinion expressed in answers or comments. Please read carefully the Google Answers Terms of Service.

If you feel that you have found inappropriate content, please let us know by emailing us at answers-support@google.com with the question ID listed above. Thank you.
Search Google Answers for
Google Answers  


Google Home - Answers FAQ - Terms of Service - Privacy Policy