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Q: Printing Problem after installing Windows XP ( Answered 5 out of 5 stars,   0 Comments )
Subject: Printing Problem after installing Windows XP
Category: Computers > Operating Systems
Asked by: chuck99-ga
List Price: $50.00
Posted: 18 Nov 2002 17:23 PST
Expires: 18 Dec 2002 17:23 PST
Question ID: 110270
After installing WindowsXP Pro over Windows98 SE, all printing to my
HP Inkjet 960CSE with every other line in bold and the other lines in
regular type.  I have downloaded the latest XP drivers for my printer.
 This happens with printing from all programs: Word, E-mail, Notepad,
Subject: Re: Printing Problem after installing Windows XP
Answered By: legolas-ga on 18 Nov 2002 17:42 PST
Rated:5 out of 5 stars
Hi Chuck99,

Printing problems are a major source of irritation for most people.
The easiest way to solve this problem is to first totally remove the
printer. To do so, first, go to the Control Panel (Start, "Control
Panel"), then double click the 'Add/Remove Software' applet (note: you
may have to switch to "Classic View" to complete the following list.
Click the "Classic View" link on the left side of the control panel

You will want to look carefully through the list of all software
installed and REMOVE any/all software that is for the HP Deskjet you
have installed. Once done there, close that applet (do not reboot if
asked) and open the 'System' applet.

Once in the System applet, go to 'hardware' then 'Device Manager'. Go
to the 'View' menu and select 'Show hidden devices'. Go through each
connection type by clicking on the '+' icon and Uninstall any/all
hardware devices that are for the HP Deskjet. Now, physically
disconnect the printer from the computer by disconnecting the parallel
or USB connection. Close the device manager and the System applet.
Double click on the Printers & Faxes icon, and select the HP Deskjet
printer there and 'delete' the printer by selecting "delete selected

Then, while still in the Printers & Faxes screen, go to the File menu,
then select 'server properties'. Go to 'ports' and ensure that all HP
ports (if any.. There may be NO ports) are deleted. The select the
'drivers' tab and again, ensure that all HP drivers are deleted and
removed from the list.

Reboot the machine.

Follow the HP directions to reinstall the printer.

Ensure that your printer is NOT connected, and click the 'Install Now'
button in red on the screen. It will guide you through the rest of the

You should have complete success at this point!

Thanks for using Google Answers. Should you require clarification
please ask prior to rating this question.

Clarification of Answer by legolas-ga on 22 Nov 2002 18:20 PST
Thanks for the 5-stars! I'm glad I could be of help!
chuck99-ga rated this answer:5 out of 5 stars
Clear Directions that solved the problem

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