Phone numbers for Norton AntiVirus.  I have a virus I cant get rid of
with norton Anti virus.  I want to call and PAY them to help me.  I
cant find a number for norton anti virus paid tech support.  What is
the number?

Symantec hanndles technical support through their customer service
department accessible at the following number:

1-800-441-7234

You must cycle through their automated menus initially, but will be
given the option to talk to a a technical support representative who
may assist you.  They say they offer technical support for the
installation and use of their products.

Additionally, you may want to try third-party technical support firms
that can assist you over the phone for a fee.  Below are listed
several:

Ask Dr. Tech ($89/year or about $8/month):
[more info: http://www.askdrtech.com/]

My PC Helpline ($16-$20 a month, depending on term):
[more info: http://www.mypchelpline.com/]


Lastly, another antivirus company, F-Secure has a free DOS-based
antiviral utility that may clean your system where Norton cannot. 
It's free, so it's worth a show.  Additionally, they routinely put out
a number of standalone utilities to fix specific virus attacks.
[more info: http://www.f-secure.com/download-purchase/tools.shtml]

---

Clarification of Answer by joey-ga on 02 May 2002 07:32 PDT

Also, if you would like additional assistance locating third-party
technical support companies or would like help finding technicians
close to your home/office who can come to your location to help you,
please let me know!

I hope you're able to solve your virus problem.

--Joey

good job

Symantec is the company who sells Norton AntiVirus.

World Headquarters
Symantec Corporation
20330 Stevens Creek Blvd.
Cupertino, CA 95014
tel +1 408 517 8000
www.symantec.com 

North American Offices

Canada
Toronto
Symantec Canada Ltd., 895 Don Mills Road, 500-2 Park Centre, Toronto,
Ontario, Canada M3C 1W3
tel +1 800 441 7234 (Customer Service)
tel +1 416 441 3676
fax +1 416 441 0333


United States
Springfield
Symantec (Springfield), 555 International Way, Springfield, OR 97477
tel +1 541 335 5000
tel +1 800 441 7234 (Customer Serv)
tel +1 541 335 7000 (Customer Serv)
fax +1 541 335 5100
fax +1 541 335 5020 (Customer Service)
fax +1 541 335 5028 (HR) 

Beaverton
Symantec (Beaverton), 15220 NW Greenbrier Parkway, Suite 200,
Beaverton, OR 97006
tel +1 503 690 4700
fax +1 503 614 7993
fax +1 503 614 7982 (HR) 

Santa Monica
Symantec, 2500 Broadway Suite 200, Santa Monica, CA 90404
tel +1 310 453 4600
fax +1 310 453 0636

There is a page buried deep within the Symantic site that's got all of
the different options on it:

http://www.symantec.com/techsupp/nav/nav2002_pro_contact_phone_other.html

http://service2.symantec.com/SUPPORT/custserv.nsf/a8f4836d2a65eae0882568c4007f9e39/267ca5b11b1b1b36882564a60063766e?OpenDocument&ExpandSection=1&Src=sg#_Section1

This is what you are looking for and can be found at the above url:

Virus Removal Consulting Service

(877) 832-2811(per-incident charge) or (900) 646-0004 ($4.95 per
minute)
Monday to Friday 6:00 A.M. to 5:00 P.M. PST
Virus Removal Consulting Service has three service offerings:
Complimentary Tools and Information, Standard Consulting, and Premium
Consulting.

Complimentary Tools and Information
What is included in the Complimentary Tools and Information tier?
Unlimited access to telephone Interactive Voice Response (IVR). The
IVR is designed to provide extended information in a menu telephone
environment.
Several Web-based knowledge bases, which contain a wealth of "How To"
information.
The Symantec Security Response Virus Encyclopedia. This directly links
the you to all Symantec removal instructions for viruses, Trojans, and
worms, as well as providing invaluable information on how to best
protect your computer in the future.
Automated virus removal tools available for download. They are freely
available at http://www.sarc.com/avcenter/tools.list.html. These tools
and Web links can be sent to you through email to further the efforts
of the Virus Removal Consulting Team.
A customer-centered Web site, which acts as a focused entry point into
the virus removal content on the Symantec's Web site. This site is not
intended to offer a complete solution to complex or multipart issues.
Those issues must be dealt with on the Premier Consulting platform. It
will contain "Pre-Built Solutions" that will help to streamline most
customer requests, while at the same time offer a simple level of
customization for unique situations.
Interactive multimedia tutorials for the Norton AntiVirus user.

Standard Consulting 
What is included in the Standard Consultation tier?
The Standard Consultation tier is your entry point into the Symantec
Telephone Virus Removal Consultation offerings. Diagnosis and
plan-of-action information is included.
In Standard Consulting, we will determine whether it is a virus, and
if so, its name.
Once the name of the virus is known, we will provide instructions on
how to remove it. These instructions will be general in nature when
given over the phone and detailed (step-by-step) in delivered form.
Possible delivery mechanisms are anonymous FTP, email, and Web link.
The price is US$39.95 per incident.

Premier Consulting
What is included in Premier Consultation?
Premier Consulting includes diagnosis and detection, a plan of action,
and step-by-step telephone consulting on the previously mentioned
diagnosis and detection and plan of action. This is considered a
full-service option, and consulting will be performed on virus
detection and removal, and reasonable recovery from virus-related
damage, if possible. NOTE: Full recovery from virus-related damage is
not always possible. Symantec makes no guarantees concerning full
recovery.
The price is US$69.95 per incident.

Every effort has been made to ensure the accuracy of this information.
However, the information contained herein is subject to change without
notice. Symantec Corporation reserves the right for such change
without prior notice.

Please note: Desktop Gold Contracts are not valid for Symantec's Virus
Removal Consulting Service.

These help-line numbers are also from the Symantec web site, at the following URL:
www.symantec.com/techsupp/subscribe/sub_contact.html
United States  1(541)335-7000
Canada         1(416)441-4042

Hello! I found this sites:

-This is a Guide to the Web's Best Paid Technical Support Resources
http://www.techsupportalert.com/best_paid_tech_support_sites.htm

-This one is a very popular tech support site
http://www.decisionone.com/d1m/services/callcenter/pc_software_calling_card_sales.shtml

-And this are two more
http://www.answerteam.com/home/SERVICES/serviceDetails.asp

http://www.techknowhow.com/index.cfm?svc=-1&goto=/svc_offers/callfree.htm

Thats all, i hope it helps! Bye