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Q: HPPrinter problem ( Answered,   0 Comments )
Subject: HPPrinter problem
Category: Computers > Hardware
Asked by: whalpert-ga
List Price: $20.00
Posted: 20 Nov 2002 15:10 PST
Expires: 20 Dec 2002 15:10 PST
Question ID: 111545
From system information Win 2000 Pro.
Problem devices
device not available
PNP Device ID
error code 

HP laserjet plus 4 M printer is slow receiving data from the computer
42 MB memory and postscript installed. This happened after a complete
service. Please help to resolve this message and how to regain print
data download speed.
thank you Willy Halpert.

Request for Question Clarification by legolas-ga on 20 Nov 2002 15:49 PST
Hi whalpert-ga,

I am interested in answering your question, but I believe that, to answer
it well, your question will require more time and effort than the average
amount of time and effort associated with this price. Here is a link to
guidelines about pricing your question,

If you both raise your price and also post a clarification here, the
system will notify me and I will take another look at your question.

Clarification of Question by whalpert-ga on 20 Nov 2002 17:50 PST
The printer's memory was upgraded from 12 MB to the maximum of 42MB
during the last service. Once the printer receives the data after a
lengthy wai it still prints at 12 pages per minute at 600 X600 dpi. I
found the above message when checking the system information. The
green light blinks during the wait period. this happens even if the
printer had already printed another page and does not need a warming
up period. I really do not know what you wish to know without
receiving a specific question. I also do not know where to increase
the ayment to 20.00$? the setting for memory on the printer shows 10MB
or more. It was working well with the original 12 MB with reasonable
longer wair for complicated gray scale graphics. I was hoping that the
added memory would increase the data aquisition speed. The computer is
a PIII 600BE with 512 MB 133, running Office 2000 Pro on Win 2000 Pro.
Asus board P3V4X/533=U. with Award Medallion Bios 6.0.
 Item	Value
OS Name	Microsoft Windows 2000 Professional
Version	5.0.2195 Service Pack 3 Build 2195
OS Manufacturer	Microsoft Corporation
System Name	WILLY
System Manufacturer	System Manufacturer
System Model	System Name
System Type	X86-based PC
Processor	x86 Family 6 Model 7 Stepping 3 GenuineIntel ~602 Mhz
BIOS Version	Award Medallion BIOS v6.0
Windows Directory	C:\WINDOWS
System Directory	C:\WINDOWS\System32
Boot Device	\Device\Harddisk0\Partition1
Locale	Canada ( on my computer is sais UnitedStates.)
User Name	WILLY\Willy
Time Zone	Eastern Standard Time
Total Physical Memory	523,808 KB
Available Physical Memory	219,400 KB
Total Virtual Memory	2,035,712 KB
Available Virtual Memory	1,470,776 KB
Page File Space	1,511,904 KB
Page File	C:\pagefile.sys

harware resources DMA 3	ECP Printer Port (LPT1)	OK

I trust that this will be OK.


Request for Question Clarification by seizer-ga on 20 Nov 2002 18:50 PST
Thanks for your clarification - it will certainly help any researcher
who takes this question on.

One further question: did the problem begin immediately after the
latest service?

Clarification of Question by whalpert-ga on 20 Nov 2002 20:14 PST
I noticed this some days later when trying to print from my new
scanner Microtek
Scanmaker 6700. this was for black and white text scanned as an
illustration. All scan to print take a long time. Unlike before with
my Agfa Snapscan 1212 which was connected via USB 1 this scanner has a
firewire supposedly 10 times faster. It also has USB2 that I am not
using. I had installed both options.
From word it takes about 25 to 30 seconds and before it was about half
that from a ready printer.
With graphics and scans it takes 5 to 10 minutes sometimes longer. 
It may be a totally unrelated error message in the system file but it
seems inconcievable that more printer memory and a faster connection
would slow it down.
If there is any information to be researched I will do it to save your
valuable time. All I need is a way to solve this problem.
Thank you for your efforts hopefully you have the answer. 


Request for Question Clarification by legolas-ga on 20 Nov 2002 20:52 PST
At the risk of giving away the farm...

Error 22 22 Error/ I/O Config Error/ Par I/O Error/MIO ErrorI/O
configuration for the computer or printer is incorrect. Configure is
properly.Check I/O Cable, it could be the wrong cable or damaged.Is
the computer on?!How about the I/O port - damaged, seated properly,
pins not bent?4+/5P/5 The computer and printer aren't talking because
of improper signal protocols. Could be a bad cable or loose connection
or just a poor quality cable. Reseat the cable and use only high
quality IEEE 1284 compliant cables.5Si Are you using a non-HP MIO

Can you double check the cable? and/or replace the Parallel Cable and
see if it works better/faster?

Request for Question Clarification by hibiscus-ga on 20 Nov 2002 21:10 PST
One possibility is that the printer is having a hard time receiving
data at the speed your computer is sending it.  Try changing your
parallel port setting from ECP to EPP or SPP.  Go in to your BIOS (by
pressing delete as you boot the machine) and change the port setting. 
This should update in Windows, but check your device manager to make
sure.  As far as I understand it there are occasionally problems with
older HP printers working properly with ECP.

Let me know if that does anything to improve the situation.

Clarification of Question by whalpert-ga on 21 Nov 2002 06:44 PST

Thank you for your advise it seems to be correct. I will go out and
buy the best available cable from belkin with platinum pated
connectors but it will take ne until later this afternoon EST. I will
then check the pins and let you know if it that has solved the
prob;lem If not I will go to the bios etc.
Please await my answer that hopefully will resolve this problem. There
are no messages on the printer thus it seems a reasonable solution.


Request for Question Clarification by legolas-ga on 21 Nov 2002 09:43 PST
Can you advise if your swanky new printer cable solved your problem?
Subject: Re: HPPrinter problem
Answered By: legolas-ga on 22 Nov 2002 00:46 PST
Hi whalpert,

I have confirmed that the "Error 22" you report is indeed most likely
caused by the print cable. There is a discussion on this topic on
another site:

The error represents a communication error between CPU and printer.
Given that the error occured after the printer was disconnected for
servicing, the most likely--and quite frankly only reasonable
answer--is that the cable became damaged between disconnect and
reconnect. Since there was no change to the Parallel port settings,
BIOS settings or system settings dealing with the parallel port, we
can easily rule out that issue. We are therefore left with the only
other issue: the cable.

I hope this answers your question, and provides some understanding of
the troubleshooting process I went through in order to arrive at this

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