I want find out contact information about Outbound Call Centers in
India and Sri Lanka. The type of contact centers that I am looking for
are those who do telesales and marketing services internationally via
VOIP calling.

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Request for Question Clarification by shivreddy-ga on 29 Nov 2002 05:07 PST

Hi,

Thank you very much for your question. There are a large number of
call centers in India. How many contacts do you specifcally require? I
can vouch for a couple 5-6 in India because I have got friends working
there. Will 5 or 6 be enough?

Please let me know.

Thank you,
Shiv Reddy

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Request for Question Clarification by shivreddy-ga on 29 Nov 2002 10:14 PST

Hi,

I now have a list of call centers with me who are involved in the
services you talk of. These centers in this part of the world are
called BPO (Business Process Outsourcing)Offices. I will post them for
you as soon as I know how many of them you need.

Thank you,
Warmest regards,
Shiv Reddy

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Clarification of Question by karimseoud-ga on 29 Nov 2002 23:48 PST

Hi Shiv, 

Thank you for posting the Clarification Request, and for your efforts
to answer my question.

The number is not the issue, as eventually I will do business with one
or two BPO’s. In fact, I have visited http://www.dir.indiamart.com and
http://www.weblinkindia.net and they provided me wit a lot of
references. However, it was difficult to find out those which will
match my requirements.

So, Maybe it will make more sense if I share with you what I am trying
to achieve by this process…
·	Outsource Telesales Operations: Efficiently run operations through a
scalable call center. What I mean by scalable is that they can work
with an initial small number of 10 agents, and ramp up operations to
around 60 agents by the end of 2003.
·	Do Business Outside North America: My target PBO should be able to
setup facilities to reach countries outside North America, because my
target contacts are distributed over 8 countries in Europe, Middle/Far
East.
·	Multilingual operations: Naturally the main (and most important)
language of communications is English, but it would be a big plus if
they can also expand by handling French, Arabic, and Spanish
operations.

I thought by providing this information it would be easier to zero-in
on the target BPO. If you need any additional information, please do
let me know.

Thank you once again, and wishing you all the best…

Karim

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Request for Question Clarification by shivreddy-ga on 29 Nov 2002 23:55 PST

Hi,

Thank you for clarifying. I can help you with call centers based in
Chennai, INDIA. I will personally contact these companies with the
details you require and will let you know exactly which companies to
initiate your communication with.

However, I dont think I can provide you with much information on call
centers in Sri Lanka, but can assure you that the best services will
be available within the Indian market.

Thank you once again,
Shiv Reddy

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Clarification of Question by karimseoud-ga on 30 Nov 2002 00:14 PST

Hi Shiv, 

Thanks for you prompt reply. 

That’s perfectly OK.

If it will make things easier, I will upload a detailed RFP on my
website later on today so that your contacts will have something solid
to work with. If this is the case, please let me know, so that I will
post the RFP’s URL here.

Thank you…

Karim

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Request for Question Clarification by shivreddy-ga on 30 Nov 2002 00:19 PST

Hi,

Yes please do that. I am at the moment in contact with a friend from a
particular call center and he would like to know more about your case.

There is a hitch however, I dont think that the companies here can
carry out their services in languages other than english. I will
however check on that and will let you know.

Regards,
Shiv Reddy

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Clarification of Question by karimseoud-ga on 30 Nov 2002 01:38 PST

Hi Shiv, 

Sure, I will have the RFP uploaded tonight, and will post the URL
here.

For the language part, no problem. As I mentioned, it is just a plus
if they have that.

Thanks. 

Karim

Hi,

After some exhaustive research based on your requirements. I have come
down to two Contact Centers. I present their details including a
little company profile, their strengths, current projects and other
information for you.
I hope your business will benefit from the association with India. If
in the event of any of your needs not being satisfied, you can expect
these companies to put you on to others in the field who will conduct
your business.

SUTHERLAND TECHNOLOGIES (http://www.suth.com/ )- INDIA OPERATIONS

Company Profile:
Sutherland Technologies have been in the market for over 20 years
.They have an impressive client base.They started out as Customer
Relation Management (CRM) and it is natural they would like to find a
major hold in CRM. The company handles anything to do with
software.Other services they offer are: technology services and
business process management.

Inside Information I gathered:
Well established in their field, they are into BPO big time.Also they
cover every facet of  technological servcies and business project
management.They also have a very  impressive line of projects. They
are right now working on the Compaq email support (information from
sources: not verified) They always can boast of a very highly
qualified and trained staff. The number of agents in the field are
approximately 150..

I have contacted their Chennai Office and they fullfil the most
important of your criteria.
 
The contact address of this company is:

Bangalore
608-610, Carlton Towers
No.1 Airport Road
INDIA
+91-80-5200500

Chennai
13, 5th Street,
Nandanam Extension
INDIA
+91-44-4314001/007

SUPERSIGHT CEEQUENCE TECHNOLOGIES LIMITED

A company I would recommend is Supersight Ceequence Technologies
Limited (SCTL http://www.sctl.net/) which is based in London and has
its call center offices in Chennai and Singapore. I made an
appointment with Mr. Rajesh Somasundaram, Director - Operations,
Chennai Office and spoke to him regarding your requirements. He was
very helpful and has provided some information. Mr. Rajesh can be
reached at this e-mail Id.:  rajesh@supersight.net. I have asked him
to expect your RFP. You can e-mail the URL of your RFP to him at that
address.

These are the basic facts about the company:
Their Teleservices team specializes in multiple methodologies that
assist you in generating the desired response in either
business-to-business, business-to-consumer or non-profit donor
environments. You can communicate with your customers through all
communication channels, including phone, fax, e-mail, Web chat and
VoIP in an integrated fashion that provides a single, comprehensive
view of each customer. This enables them to provide a superior level
of customer service, regardless of how your customers choose to
contact you.

Specialty areas include:
-> Tele-sales and Marketing
->Appointment Setting and Tracking 
-> Dues Collection 
->Renewals and Win-backs 
->Telesurveys  

Inside information:
This company is on the rise and is fast becoming a popular choice for
major telemarketing companies abroad. They have a young and dynamic
team and produce quality results. I havent been able to get
information on the projects they have taken up and that should be
reassuring because of their non-disclosure policy. They have 100
agents in the field and are looking very strong. In a couple of months
they may move in for a  huge recruitment drive and seek to include
French speaking agents among their ranks.

Their contact information is:

Head Office
Supersight Ceequence UK Ltd
Powerpoint Business Centre
122, High Street, Earl Shilton
Leicester LE9 7LQ
UK
Tel: +44 1455 840 846
       +44 1455 842 465 
Fax: +44 1455 840 851
Email: sctl@supersight.net

Office based in Chennai:
SCTL House
66 & 67 Goudia Mutt Road, Royapettah
Chennai - 600 014
INDIA
Tel: +91 44 821 3761 
Fax: +91 44 821 6242
E-mail: sctl@supersight.net  (e-mail accessed at both ends)
24/7 Help line: +91 98840 56789
Video Conferencing (ISDN): +91 44 831 0201  
  
Asia Pacific 
Supersight Asia Pte Ltd
10,Anson Road,
15-01/02 International Plaza,
Singapore 079903
Tel: +65 622 39770
Fax: +65 622 60067 
E-mail: singapore@supersight.net 

I hope this answer helps you in your quest. Thank you very much for
using this service.

Warm Regards,
Shiv Reddy

Thanks Shiv for such professional results!

Your work saved me a lot of time and I will make sure to contact the
organizations that you have listed very soon.

In fact, sense you have taken all of this time to answer this question
very well, I would also recommend my other question, posted on
https://answers.google.com/answers/main?cmd=threadview&id=112363, as I
thought you might be interested.

Wishing you all the best….

Karim

Plenty in India -- 24/7, customerasset.com and iSeva are some of the
well-known ones.