Okay here is the deal. Every time I open up window's (MSN) messenger
it freezes signing in down below on my active program icons (the small
things listed in your bottom right hand corner of your computer
screen.) It shows the little white/green guys going back and forth for
a few seconds and then it just stops, in order to close it I have to
hit "control alt delete" and end the msmsgs.exe (under processes) so
the darn frozen program/icon will actually close. It used to work fine
and now it started just doing this out of the blue! I have uninstalled
and delted left over program files, then reinstalled from the windows
website numerous times. My account is set to automatically sign in on
the messenger, just in case you need to know. I'd try to go into
Messenger trouble shooting but I can't even open the MSN messenger
window to get to the preferences/help because it never pops up before
freezing! Help me, I've had to resort to Trillian to use my windows
messenger and it's making me go nuts!

---

Request for Question Clarification by bikerman-ga on 23 Nov 2002 05:32 PST

Hi, saradee-ga,

If you can tell us the following, it may help track down the problem:

-Version of Windows you are running
-Version of MSN Messenger you have.
-Do you recall exactly when it ceased to function?  For example, did
the problem begin after installing some new software (if so what
software)?

Thanks,
bikerman-ga

Hi saradee-ga,
    Although you have not specified your Operating System, you did
give us a clue by stating that you closed the msmsgs.exe file listed
under {Processes}.
Since the processes tab is not available under Windows 95/98/Me, I
assume that you have Windows 2000/XP installed.
    A number of users using Windows XP have complained of Windows
Messenger freezing up when they are set to login automatically. Most
of the users have found that the problem is eliminated by uninstalling
Windows Messenger and then installing it again.
     The following article provides you with step by step instructions
to uninstall Windows Messenger :
     - How to Uninstall Windows Messenger from Windows XP
       ( http://messenger.jonathankay.com/allsteps.aspx?ID=7 )

    After you remove Messenger, reboot. Now download the latest
version of Windows Messenger and install it. You can get the latest
version from :
     - .NET Messenger Service -- Start Download
       ( http://messenger.microsoft.com/download/download.asp?client=0
)

After you re-install messenger, your problem should be gone.   :)

If, however you are still experiencing this problem, please provide
the following information :
- Version of Windows you are running 
- Version of Windows/MSN Messenger you have. 
- Did you install any Windows Service Packs ?
- Do you use the ZoneAlarm firewall or Norton Antivirus. If yes, which
version ?
  Hopefully, the above information will help us work towards a
solution.

Hope this helps.
If you need any clarifications, just ask!
:)