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Q: Target Market for custom cd-rom ( Answered,   1 Comment )
Question  
Subject: Target Market for custom cd-rom
Category: Business and Money
Asked by: mr4698-ga
List Price: $20.00
Posted: 29 Nov 2002 22:49 PST
Expires: 29 Dec 2002 22:49 PST
Question ID: 116668
My company creates custom CD-ROM's using Macromedia Director.  We have
done catalogs, service manuals, union information, software sales,
invitations. Each client is unique and each CD-ROM is created
exclusively for these clients. Each time we complete a project, we
have to move on and find another client - there is very little repeat
business for our service. We are desperately searching for a specific
target market for our services and need to know why would this market
needs or uses CD-ROM?  The shotgun approach and leads that we get from
our web site are okay but we need to increase sales significantly in
the next 6 months. Having some idea of a target market would increase
our ability to sell our services.  The clients we have worked for in
the past have been extremely pleased with our CD-ROM work.  We also
provide video production and web development for our clients if they
need those services.  We have a great company, talented employees -
all we need is a target market!

Request for Question Clarification by legolas-ga on 29 Nov 2002 22:54 PST
My initial thought is that the development of Marcromedia Director
CD's is its own market.. Do you go after contracts based on the final
product, or based on the method you used to do it? i.e. Do you go
after a client by telling of your solution to their specific needs, or
do you go after clients by explaining how you can help grow their
business using Director to get "THEIR" message out?

Thanks,

Legolas-ga

Request for Question Clarification by easterangel-ga on 30 Nov 2002 01:27 PST
Hi! Would a reflection of other customized CD marketing by other
companies be enough to merit as an answer? For example, Kodak's
Customized CD is geared specifically for marketing materials used by
companies.

Kodak: Direct Marketing Promotions
http://www.kodak.com/US/en/digital/progCDR/dirMarDM.jhtml

Just let me know and I will find other stuffs like these. :)

Clarification of Question by mr4698-ga on 30 Nov 2002 10:08 PST
Legolas-ga
In terms of the development of Macromedia Director CD's being it's own
market - yes, we have and will work on the development end of a CD-ROM
if that is what the client requires -  If the client has their own
designers, copywriters, etc. but does not have in-house Director
programmers, we will accept that type of work and complete the project
for the client.  To your question/example of do we "go after a client
by telling of our solution to their specific needs or do you go after
clients by explaining how you can help grow their business using
Director to get their message out" the answer is yes, we do both.

Right now we are mainly relying on our web site to bring in the
clients. My biggest problem is that I do not know who needs and/or
uses CD-ROM.  In my four years of doing this work, this has been my
biggest problem - the answer that EVERYONE needs or could use CD-ROM
is just not acceptable.  I must have a target market - some industry
or market segment that uses CD-ROM.

 A few years ago we targeted ad agencies - we gave approximately 6
presentations to different agencies and every time we got that "deer
in the headlights" look.  They were unaware that CD-ROM could be used
for sales and marketing.  I would love to go after a business telling
them that CD-ROM can help them get their message out - but there must
be a business/industry that is open to that media - that recognizes
that this is a fantastic way to get their message out.  When I talk to
sales and marketing directors and managers they are stuck in the print
mode - they will say things like "we're currently working on our print
literature and CD-ROM is not a priority with us right now"  It is
maddening and frustrating to say the least.

 I have to believe that there is a target market out there.  Some
industry that is familiar with CD-ROM.

Also, we have a new proprietary software - it enables our clients to
track the use of their CD-ROM's.  If they distribute them in any
fashion, at a trade show, as a direct mail pieces as a leave behind
they can actually track to see how many of the CD-ROM's are being
used, where the user is going, how long they are staying on any
particular area, etc.  The tracking is really up to the client - they
tell us what they want to track and we will program the CD-ROM
accordingly.  The client can then access this information on a
password protected web site that shows them in clear concise graphs
and charts the use of their CD-ROM's. What's not to love about this
service?

Request for Question Clarification by  easterangel-ga  on 30 Nov 2002
01:27 PST
This information is great but it is not an answer to my question.  I
need to have a specific industry or a formula for finding that
industry that uses CD-ROM and would be a worthwhile target market for
my company.  I have surfed the net and have found other companies that
perform services similar to ours and while it is important to know
your competition, it is even more important to know who and where your
client base is - what is my target market?

I appreciate both of these answers and I have a feeling one of you
will be able to give me the answer that I am searching for.

I know this is a very long clarification but I want to answer any
questions I can so that you can help me in this quest!

Thank you.

Request for Question Clarification by easterangel-ga on 30 Nov 2002 14:48 PST
Dear mr4698-ga,

Thanks for getting back to us quickly and providing the info we need.
When I read your clarification, I now understand that what you really
want is for us to help you pinpoint your target market. I have worked
in marketing for another service company and I have to admit that 
determining such market is one of the toughest jobs to do. We have to
consider the following:

1. The demographics of your previous clients. (If you would like to
share them)
2. You mentioned there were very few repeat customers but to those
few, in what industry does those who came back for more belong to?
3. Where is your company located.
4. Except for the advertising industry, what other types of clients
have you sought after and failed.
5. Lastly, what is the price range of your product. If it is too low,
it might not be appropriate for large businesses? But if it is too
steep then SMEs (small and Medium sized enterprises) might not be able
to afford it.

Answering these questions, I think could be a good start for us in
determining your target market. I'll wait for your response.

Regards,
Easterangel-ga

Clarification of Question by mr4698-ga on 30 Nov 2002 20:45 PST
1.  The demographics for our previous clients are inconsistent. The
president of a software company in his late 30's wanted us to create a
CD-ROM that would demonstrate their product and be used as a sales and
marketing vehicle for his company.  A late 40 to early 50 year old
doctor had us create a CD-ROM for the same reason. We produced a
CD-ROM catalog for a 50's something president of a computer components
company - we also created a configurator for this particular catalog.
A nationally known vacuum cleaner company had us create a CD-ROM
service manual for their dealers across the country - taking their
paper service manual and turning it into an interactive effective
CD-ROM service manual with the ability to  order via email. A
teacher's union employee who is in her early 40's called and asked us
to create an information CD-ROM. But then a 70ish past president of a
teacher's union also had us create a presentation CD-ROM. This
particular individual was introduced to our company by a colleague who
was in her late 30's.  So in terms of demographics there doesn't seem
to be any definition of age or income demographic.
2.  The repeat customers that we have had are teachers unions and the
company that guarantees technician students that they will pass the
technician's certification test.

3.  Our company is located in Northeast Ohio.  We use a password
protected project management site on the web to communicate with our
local as well as out of town clients and enable them to view the
progress of each CD-ROM project.

4.  We have been trying to get into the manufacturing sector without
any success.  We have been using the Harris Directory to try to
determine possible clients but without success.  You need to know that
we worked the ad agencies extensively about 3 years ago but really
haven't gone back to them since.

5. Cost is determined by the project.  We have created CD-ROM's for
$40,000 down to a very simple CD-ROM for $1,200.  Our research and
discovery is comp for each client.  Once we determine the extent of
the project, we offer our statement of work and the price.  An average
price would probably be $15,000.

Clarification of Question by mr4698-ga on 02 Dec 2002 19:23 PST
Was it something I said or are you just busy.  I am concerned that I
haven't heard anything in almost 24 hours.  Is it possible there is no
answer to my question?

Request for Question Clarification by easterangel-ga on 03 Dec 2002 00:49 PST
I'm sorry I wasn't able to go back to your question. The reason I
haven't posted anything is that I haven't gotten anything that could
concretely qualify as an answer. I also left it open so other
researchers may get a crack at your question. I'm still trying. :)
Answer  
Subject: Re: Target Market for custom cd-rom
Answered By: vercingatorix-ga on 04 Dec 2002 14:01 PST
 
In search of a target market.

Answer:

The key here is finding repeat business. I worked in publishing for
years, and I know that you create a much steadier revenue stream with
a newsletter than you do with a marketing brochure.

That said, I've come up with a four markets that could use complex,
interactive (read: expensive) CDs on a recurring basis. I know from
experience that it’s better to market to a small, definable group with
money to spend than to spread your efforts over a large audience, most
of which doesn’t receive your service.

The industries below share three common characteristics:

1)	You can get a list of useful contacts either through a list broker
or some Web research.

2)	They need the service but are likely to either not have someone
in-house to do it, or because of the recurring but infrequent nature
of the product would choose to outsource rather than hire.

3)	They traditionally face pretty serious deadlines. If you can’t work
fast, you won’t get the job.

All of the markets below offer good potential targets for your
business, but, as is always the case, your ability to market yourself
is of tantamount importance. In some of these markets, you’ll be
competing against entrenched producers. Be prepared to differentiate
yourself.

1: Producers of annual reports.

All publicly traded companies in the United States have to file annual
reports with the SEC. Several thousand of them produce printed annual
report, with marketing and financial copy. Many are effusively
designed and quite colorful.

Some of these companies produce CD versions of the annual report. They
tend to be very rich in interactive features. Here you have two
potential markets, which you would probably not be able to separate.
First, you could compete for the business of companies that already do
this. Second, you could try to sell the annual report producers on the
benefits of an interactive CD. Personally, I’d go for option two,
simply because I can’t find a list of annual reports available on CD.

Many nonprofit entities, like colleges, hospitals, and museums, also
produce very detailed annual reports, some of which are already
available on CD.

To tap into this market, you sell to people with titles like Corporate
Communications Director, Public Relations Director, and Investor
Relations Director.

This will not be an easy nut to crack, but the rewards are pretty
impressive, in the form of high-dollar business that recurs every
year.

2: Real estate companies

A lot of real estate companies produce market reports. They tend to be
heavy on statistics. I don’t know of many who distribute via CD, but
it’s a market ripe for that kind of dissemination.

Companies that produce these reports usually do them either quarterly
or semiannually, so the business would definitely repeat.

To tap into this market, target directors of communications or public
relations at real estate companies.

3: Publishers 

Here, you want to find companies that produce large, detailed printed
publications that require frequent updates. Possibilities include
encyclopedias, textbooks, and academic or business books sold to a
mass market but revised every year.

These jobs would be very labor-intensive. The deadlines wouldn’t be
quite as tight as they would be with the first two groups, but the
size of the potential projects would be much larger.There are two ways
to attack this market. The most lucrative is to sell yourself directly
to the individual producer of the publication. That could be
difficult, as job titles and descriptions tend to be ill-defined in
the publishing industry. Still, you’ll make more money if you contract
with Professor Bloated Prose to deliver the CD that accompanies his
textbook update every year or convince the Organic Flower Network to
let you produce their annual catalog and directory.

Probably the most high-percentage way to tap this business is to
market yourself to publishing companies and get on their list of
outsourcers. Publishers, like everyone else, are scrambling to cut
costs. Outsourcing is an increasing trend, and if you present a good
front, you may be able to cash in on it.

4: General corporate communicationsW

What I’m thinking here is something like a press kit. Plenty of
companies like to distribute press kits in the form of CDs. They can
pack on a lot of glossy marketing copy and data without sending a huge
pile of papers no reporter will have room to keep at his desk.

This target market is probably the least-recurring of the ones I
mentioned, and offers the smallest-ticket jobs. But there are a lot of
people out there who could use this service.

To tap this market, target directors of public relations at either
regional companies or regional branches of national companies.


For some general information about lists and links to list brokers,
check out my answer to an earlier question at
https://answers.google.com/answers/main?cmd=threadview&id=107446.
Comments  
Subject: Re: Target Market for custom cd-rom
From: visualart-ga on 24 May 2004 01:01 PDT
 
Also: 

1. Auto manufacturers, ESPECIALLY luxury auto makers.

   The custom CD-ROM (better = DVD) would have everything (options,
   colors, fabrics, etc.) that a prospective buyer could want to
   exhance their potential purchasing decision.

2. Movie distributors - as a kind of catalog but complete with 
   sound, vision, additional kiosk-style data, etc.

3. Video game makers - a full catalog of their games, possibly with demos.
   Try:  www.dreamcatchergames.com to start with.

4. Stock Brokerages (the big ones)
   Stock or mutual fund promotional and analysis tools.

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