I wish to obtain a replacement remote control for my JVC Hi-Fi
equipment bought in 1991.  The original remote control (model no:
RM-SA432U) is supposed to send infrared control signals to the
amplifier (model no: AX-R332), but is also able to control the other
components (CD player, tuner etc.) via special control cables
interlinking the equipment ("COMPU-LINK").

I suspect that remote controls for other (but fairly similar) JVC
amplifiers will work, but I am not sure of this.  The remote control
does not need to be identical with the original, but it must be able
to perform at lease these functions:

- switch the amplifier on and off
- start/stop playback on any connected JVC COMPU-LINK device
- select CD tracks and radio presets
- volume control

Because the original remote control is damaged, a "trainable" remote
control that depends on reading the signals from a working remote
control won't help me.

A satisfactory answer must contain web links (or detailed contact
information with e-mail, phone and/or fax numbers) to someone that is
able to provide me with a remote control with the specifications
above.  The seller must be able to ship the remote control to Norway. 
The total cost (remote+shipping) should not exceed US$ / € 60.  I would
prefer ordering from an european or northern american seller, but
other options may be acceptable.  The seller should accept returns if
the remote is not working properly.

I'll be away from my computer until Thursday night, I won't be able to
provide any clarifications until then.

Hello blazius,

Thank you for the question.

I went directly to the JVC website at www.jvc.com. Here I selected
Consumer Products, then service and support. On the resulting page:

http://www.jvc.com/support/index.jsp

I selected "order parts and accessories". I then enetered "RM-SA432U"
under "Select Part" and found your remote control at this page:

http://www.jvcservice.com/accweb4/Jaccdetail.asp?partno=prtRM-SA432U

RM-SA432U

W.LESS REMOCON

$27.07 

Availability:  3 weeks 

As you can see, it is the proper model and the price, most likely even
with shipping to Norway will be below your stated maximum. I clicked
add to cart to follow their ordering process and to see if there were
exceptions to where they would ship. I proceeded to checkout and found
that there was no way here to enter a country other than the USA for
shipping address.

Unfortunately, I did find that JVC USA does not ship outside the US:

http://www.jvcservice.com/accweb4/hp.asp?action=Shipping

Currently, JVC cannot ship outside the United States. A physical
address (No P.O.BOX, AE, or APO address) in the U.S. or Puerto Rico is
required.


You might contact them to see if there is an exception to this rule:

http://www.jvcservice.com/accweb4/hp.asp?action=Contact

Contact Us

If you need help selecting accessories, wish to pay by check/money
order/Discover Card, or would just prefer to speak with our
professional parts representatives, you may contact us at our
toll-free Parts Line, 1-800-882-2345. Help is available during the
normal business hours of 9 AM- 7 PM Eastern time, Monday-Friday. Our
staff can also assist you with the complete line of original JVC
parts, components, and professional accessories.


Alternately, you could have a friend or associate in the US make this
purchase and forward the package to you.

To address your return concern:

Returns

JVC makes every effort to ensure your satisfaction with the products
we sell. Return Policy - JVC Service & Engineering Company of America
has a 30 day return policy based on customer receipt date. All returns
must be pre-authorized by obtaining a Return Authorization number
through the JVC Parts Call Center at 1-800-882-2345. If you prefer,
you may also e-mail us at: RA@JVCSERVICE.COM. The Product must be
returned, shipping prepaid to the address below in the original
packaging and in re-saleable condition. A copy of original
invoice/packing list MUST be included with the return shipment.

I went to JVC Europe / Norway  at
http://www.jvc-europe.com/JvcCons/Nor.html and had no luck translating
and finding accessories. JVC UK at http://www.jvc.co.uk/ offered
little more. Their customer support requires that you are in the UK to
contact them. Their links page to support for Norwegian users refers
back to the JVC Norway site and finally, this page to email:

http://www.jvc-europe.com/JvcCons/Nor.html

I would think that your local distributor in Norway, being informed
that the part is available in the USA as noted above, would endeavor
to obtain this for you. I would definitely complete the form above to
see. And if not, as I have mentioned, a friend or business associate
in the US should be able to obtain this for you from the JVC USA
website and forward to you wherever you desire.

I sincerely hope this has been helpful. Should anything above require
clarification, please do not hesitate to ask.

Regards,

-=clouseau=-

---

Request for Answer Clarification by blazius-ga on 02 Dec 2002 09:46 PST

I have contacted JVC in USA, so far I have not received any reply
regarding their ability to send the remote control to Norway. 
Unfortunately, I do not have any associates in the US which I could
ask to order and reship the item for me.

I have been in contact with the Norwegian JVC distributor previously,
they have informed me that they will charge something around NOK 1000
(~ US$ 130) plus shipping.  This is unacceptable.  They have not given
me a definite quote, I have contacted them again to obtain a more
specific price.

I'll get back to you when (if ) I receive an answer from JVC in the US
and Norway.  If their replies are still negative, I will not regard
the answer as satisfactory.

---

Clarification of Answer by clouseau-ga on 03 Dec 2002 09:20 PST

Hello again blazius,

I wanted to let you know I am still pursuing this for you.

I tried several different approaches this morning by contacting Mail
Boxes, Etc and Emery Air Freight to see if the package could be
shipped to you in care of their faciltities and for them to forward it
on to Norway for you. The difficulty here is that International
shipping has become a bit more conservative in recent months and these
companies will not fill out the export documentation required on your
behalf. As JVC Amercia does not ship out of the USA, they also will
not fill out the export docs. And since Google Answers Researchers are
prohibited from having personal contact with our customers, I'm afraid
I can not offer this service to you either.

I had hoped that since it is available at JVC US at a reasonable
price, that you would know a friend or relative or business associate
that could accept and forward this for you. I still believe this is
perhaps your best option if you can think of someone to assist you.

You might also try calling Emery in Norway to see if it is possible to
have them make arrangements to pick up at JVC for you and have the
papers filled out in Oslo. They can be reached at:

A/S Fellestransport
OAC Building - Edvard Griegsvei
Gardermoen
2060
Phone 47 22906200
Fax 47 64810362 

I did call JVC to see what other options exist, however have spent
literally hours on hold and have not yet reached a customer service
representative. I shall continue to try until I am successful in
making contact and will post results as soon as I have done so.


Regards,

-=clouseau=-

---

Clarification of Answer by clouseau-ga on 03 Dec 2002 16:04 PST

Hello again blazius,

I finally reached JVC on their 800# parts line. A very difficult
number to get through to. Unfortunately they will not ship out of the
USA. BUT they did give me two distributors to try in California (PST).

I called. The first said that is is back ordered 3 weeks, but they
will order and ship to you in Norway by the Postal Service.

The company is:

ENK Parts
2115 Westwood Blvd
Los Angeles, CA 90025

310-475-6848

Ask for Tony. He was very accomodating.

I trust this will lead to your purchase.

Regards,

-=clouseau=-

---

Request for Answer Clarification by blazius-ga on 05 Dec 2002 14:28 PST

I suppose this is the same firm as the one at http://ekparts.com/ ?  I
have sent them an e-mail asking for a quote, but I have not received a
reply yet.  BTW, did Tony give you any information regarding their
return policy?

The Norwegian distributor has not responded. I'll try calling them
tomorrow, but due to my previous experience I'm not overly optimistic.

I have found a web service that sells the remote I want for GB£ 37
including shipping to Norway
(http://www.avukltd.com/remotecontrolsearch.php?item_id=13009&action=send_details).
 This is at the maximum price limit I set, so it is not really an
ideal option.

---

Clarification of Answer by clouseau-ga on 06 Dec 2002 01:41 PST

Indeed, blazius, it appears to be one and the same company.

My understanding is that the price would be the same as JVC at $27 and
change. Shipping postal should be less than the $33 allocated in the
budget number.

I did not check their return policy specifically but made the
assumption that, as a JVC authorized distributor, it would carry the
same warranty as JVC.

-=clouseau=-