how the terms used for customers in different industries and
occupations (e.g. patients, clients, passengers, students.....)
influence how people in these industries think about thier customers?

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Request for Question Clarification by omnivorous-ga on 06 Dec 2002 06:11 PST

Nothingimpossible --

This is a very interesting area of quality management.  Are you
seeking examples of how a term, such as "patient," has been dealt with
by medical workers?  Can you be a little more specific about what
you're seeking?

Best regards,

Omnivorous-GA