Google Answers: Usability as a line-item cost for E-bay, Amazon, Yahoo?

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Q: Usability as a line-item cost for E-bay, Amazon, Yahoo? ( No Answer, 0 Comments )

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Subject: Usability as a line-item cost for E-bay, Amazon, Yahoo?
Category: Business and Money > eCommerce
Asked by: that_paul-ga
List Price: $20.00

Posted: 04 Dec 2002 20:16 PST
Expires: 03 Jan 2003 20:16 PST
Question ID: 119534

What is the proportion of money that these three companies (E-bay,
Amazon, Yahoo) spend on user-testing for usability?

If there is a pattern for consumer-oriented dotcoms, that would also
be valuable information, in case it proves impossible to get line-item
details for the big 3.

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