Will my Outlook and Word problems be fixed if I upgrade to new Office? I have XP
Asked by: bbb-ga
List Price: $20.00
05 Dec 2002 08:54 PST
Expires: 04 Jan 2003 08:54 PST
Question ID: 119751
I have XP running. And Word 97 plus Outlook 2000 SR01 126.96.36.19921 -- and I'm having problems with both. Mostly with WORD. It keeps telling me I've modified that file with its defaults (the "dot" file, I think)-- or may have modified that file (maybe I've done that by some keystroke combination?). It's also much slower to open files lately. And I see that weird "gray" screen sometimes, when it opens. Outlook is running better, but has at least one weird glitch: When I try to insert text (as a reply, or for forwarding) into a message that's in "rich" text format, it crashes, every time. Any thoughts? I know Office is pricey, but I do all my work on my computer, so can't afford to have it operating unpredictably. P.S. I do check for viruses frequently with Norton (I have it set to check my in & out mail too) and also defrag pretty often....so I believe my problems are not caused by either of those issues.
Re: Will my Outlook and Word problems be fixed if I upgrade to new Office? I hav
Answered By: legolas-ga on 05 Dec 2002 09:59 PST
Hi bbb, Upgrading to Office XP should actually fix your problems: but, it's a pricey solution to a problem that can be fixed quite easily. You can purchase the UPGRADE edition of Office XP IF (and ONLY IF) you currently own a copy of: Office Premium, Professional, Small Business, Standard, Developer, and Value Added Reseller (VAR) editions (version 97 or 2000 for Microsoft Windows® or Microsoft Windows NT®) From the "Check Upgrade Eligibility" page at: http://www.microsoft.com/office/howtobuy/upgrading.asp Because you've upgraded Outlook (and nothing else), this process will be a tad more complicated.. But, it shouldn't be too daunting. Again, upgrading to Office XP will short circuit all of this, and simply just "Fix" the problem. So, how to reinstall Office 97/Outlook 2000 correctly. First, make sure you have all the original CD's and installation Product ID Keys BEFORE you start. Also, you should back up all your important documents and templates -- just to be on the safe side. Once your preparations are done, go to the Start Menu, then the Control Panel, then "Add/Remove Programs". Remove Outlook 2000 first by finding the listing on the list of software installed and select "Remove". Once that's done (reboot if necessary), select Office 97, and do the same thing--remove it. Now, to complete the removal, use the tool found at "OFF97: Utility to Completely Remove Remaining Office 97 Files and Registry Entries": http://support.microsoft.com/default.aspx?scid=kb;EN-US;176823 The entire "Microsoft approved removal process" can be found here: http://support.microsoft.com/default.aspx?scid=kb;EN-US;158658 Once you've followed the directions from the above links (and this answer), you're ready to reinstall. Reinstallation will be painless: simply install the CD's, and select the products to be installed. Instant fix to all that ails your Office install! One other minor point: make sure you install Office 97 BEFORE installing the Outlook 2000 upgrade. If there is anything unclear in my answer, please ask for clarification prior to rating this answer. I will be happy to assist you in better understanding the process involved. Thanks! Legolas-ga Search used: search at: http://support.microsoft.com terms: reinstall office 97
rated this answer:
This seems like a thorough and complete answer--with one further point to ask. The answer began by saying "Upgrading to Office XP should fix your problem...." -- but not did elaborate enough on that option. In other words, it's fairly certain that using my older versions of Word and Outlook, with an XP operating, is causing them to crash or behave oddly? Is this a known situation, or actually an educated supposition? So if I got Office for XP, it is very likely that these problems will be ended? (I should probably clarify that I don't have the whole Office suite even now. I have Word and Outlook, individually. So to get Office XP for me will not be an upgrade, as a suite; I'd be buying the whole suite for the first time. I'm willing to do that (shopping on the Internet for a good price is not difficult, at least) because I've noticed that if you allow programs to get more than a few years old, you run into problems of compatibility, etc., everywhere--and I use word processing and e-mail in my work. Whew. Long followup. Anyway, I'm looking for some reassurance that getting Office will likely fix things (I realize there's no certainty in computers) and then I'll do it. Thanks
Re: Will my Outlook and Word problems be fixed if I upgrade to new Office? I have XP
From: darthcow-ga on 07 Dec 2002 22:18 PST
Upgrading will almost certainly fix your issues. The newer versions of office will almost certainly not have the same bugs as your old programs. It's really hard to tell exactly why your programs are having trouble though, and it may very well not be the fault of XP. So it would probably just be most prudent to reinstall them, which would probably give around the same odds of success (or slightly less) than upgrading to Office XP.
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