Any research that would correlate percentage of an IT budget that is
spent on training to success of the project.  I know I saw some
research recently that indicated that projects that spent more than
15% of the budget on end-user training were more successful than
projects that spent less.  However, I can't find this

Hello phil_at_dashe-ga,

Below are some sites containing information that supports IT training
budgets surpassing 15 %.

The Justification of IT Training
C. Aldrich
Gartner Group
<http://ref.cern.ch/CERN/IT/US/2000/041/00089720.htm>

More from Gartner Group
Powerpoint presentation from America's SAP User's Group
-look at second paragraph of text (scroll through the initital slides.
Here there are specific research numbers indicating that anything less
than 17% effects productivity
<http://www.asug.com/events/Final_Presentations/Mal_Poulin_Day_2_115_215pm.ppt>

FYI:

IT Budgets Stabilize, CIOs Focus on IT Contingency Plans 
BY LORRAINE COSGROVE WARE. Nov. 2001. CIO.com 
http://www.cio.com/online/110101_techpoll.html

Is IT worth the cost? Calculating the ROI of training
John Setaro. March 1, 2002.
<http://itlibrary.itnetcentral.com/data/detail?id=1015366479_774&type=RES&x=1261417477>

The Gartner Group
IT Consulting Group
<http://www4.gartner.com/Init>


Google search strategy:

"end-user training"  budget research productivity

"end-user training" roi calculator

I hope these sites are useful for your needs. Please submit a
clarification request if you're unclear with any of the information
I've provided here.

Thanks,

rapidreference-ga

---

Request for Answer Clarification by phil_at_dashe-ga on 05 Dec 2002 15:13 PST

Thanks for your help.
How do I contract with you to do some more detailed research?  For
example, I would be interested in more data on the training issue. 
And I'm also interested in costs associated with the broader topic of
Change Management (which often includes training) but also includes
communication, reengineering, moving people around, etc.

---

Clarification of Answer by rapidreference-ga on 07 Dec 2002 11:15 PST

Sorry, we are forbidden from providing personal contact info:

"Researchers may not use any personally identifiable information in
any answer, nor may they solicit or advertise for any business in any
answer. They may not
insert signature files that include personal contact information. "

I don't see anything forbidding customers from providing contact info.

Good points = very fast and my researcher found the key references
Weak points = several of the references did not contain pertinent info
and numerous articles repeated the same key piece of research.

More. . .

From IBM's June Issue of the Medium Business e-newsletter:
<http://www-1.ibm.com/mediumbusiness/enewsletter/june.jsp#tune>

Burleson Oracle Consulting
Four Factors that shape the cost of ERP
Aug 16, 2001
Donald Burleson
<http://www.dba-oracle.com/art_erp_factors.htm>


rapidreference-ga

I suspect the programers do a better job of making the process user
friendly if the investors make it clear that they will not accept the
usual worthless help materials.  Neil