want to contact Cinebiz located at Falls Church VIRGINIA--EITHER BY
PHONE OR E-MAIL, THEY CHARGED MER $47 FOR A DVD ON Oct. 30 and IO have
not received it.

---

Request for Question Clarification by darrel-ga on 07 Dec 2002 12:24 PST

Hello--

I have searched the Commonwealth of Virginia's business database as
well as the Better Business Bureau's database. There are no registered
businesses by the name of Cinebiz.

Can you supply any other information about this company? How did you
hear about it and order the DVD? Do you have a phone number, address,
URL?

Thanks,

darrel-ga

---

Request for Question Clarification by tisme-ga on 07 Dec 2002 12:32 PST

What method of payment did you use? Credit Card?

If you did pay by credit card, your best bet is probably to call the
credit card company.  Finding the folks who owe you a DVD will likely
be long and arduous, whereas calling the CC company and telling them
that charge is fraudulent is pretty painless, and they'll go after the
Virginians for you.  Unfortunately, $50 was until fairly recently a
standard minimum liability for fraudulent charges - I'm just starting
to see companies advertising 0 liability.

Best of luck - maybe some other Researcher can find these guys for
you.

-Haversian

P.S.  If you could provide more information, such as where you ordered
the DVD, that would help!

Sinplest solution - dispute the credit card charge. The $50/$0
liability shouldn't be an issue. It's not a fraudulent charge, it's a
merchant who never delivered the merchandise.

You despute it, give them any info you have, they ask the merchant for
proof of delivery. If you haven't received the item, then there is no
POD, and your charge is reversed.

This is a good example of why we should not order merchandise from
someone we never heard of, no matter how low the price. :(