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Q: How to maintain connection with ISP server when idle ( Answered 5 out of 5 stars,   2 Comments )
Question  
Subject: How to maintain connection with ISP server when idle
Category: Computers > Internet
Asked by: meego-ga
List Price: $5.00
Posted: 07 Dec 2002 13:10 PST
Expires: 06 Jan 2003 13:10 PST
Question ID: 120979
Hi researchers! I have been having an "issue" with my earthlink
connection server possibly "dropping" me when idle too long, but
sometimes only 1/2 hour. What is happening on my end is this: I use my
zoom v.92 pc card faxmodem (with win2k os)to dial up to earthlink, my
isp. After some period of time, I notice that either my email client
is not detecting a connection when it tries to send and recieve (every
1 minute), or I get a page error when I surf to a new page. If I click
on the earthlink icon, it "says" I'm still connected, but obviously
I'm not. I have to "disconnect" then reconnect to get back online.
This is annoying, plus my local phone plan charges extra over a preset
number of calls per month. I often spend a great deal of time reading
online; and when I'm doing other things I leave my im client connected
so people can get ahold of me or talk (I only have one phone line). I
have checked and double checked to make sure that all my settings
about disconnecting when idle are turned off. I checked for new modem
drivers two weeks ago, and there weren't any at that time. If I
determine by a phone co. line check that the problem is not line
noise, how can I get the earthlink server to keep my connection open?
Answer  
Subject: Re: How to maintain connection with ISP server when idle
Answered By: supermacman-ga on 07 Dec 2002 13:59 PST
Rated:5 out of 5 stars
 
Hello meego,

ISPs often disconnect users after 20 or 30 minutes to prevent idle
users from hogging their limited modem lines. They typically do this
in a rather unfriendly way: their server modems simply hang up the
line without informing the client. The result is that your modem does
not realize that the connection has been lost. For this reason, it
thinks it is still connected. To regain a connection, you have to
manually reset the modem by disconnecting and reconnecting.

The best way to prevent this is to stop your ISP from seeing you as
"idle". They usually track data transfer activity to see who is idle
and who is not. Users that have transferred very little data in the
last half hour are likely to be disconnected because they are not
doing anything and are probably idle. You can prevent this one of two
ways:
1) Keep loading data from the ISP to keep the activity timeout from
disconnecting you
2) Download or purchase a third-party program that will simulate
activity for you

Do note that these methods may be in violation of your service
agreement with your ISP. Remember to check with the documentation that
came your Internet setup package beforehand!

Solution 1) Keep loading data from the ISP
You can load a streaming radio station, which would make the ISP
continuously send music data to your machine. If you enjoy the music,
then that's great; if you want to work in quiet, then you can turn
down the volume in the music program and leave it minimized. Either
way, your computer will continuously request data from the server,
preventing it from disconnecting you because of inactivity. A
disadvantage of this solution is that it consumes bandwidth. However,
if you are doing low-bandwidth activities (typing an e-mail), then you
can afford to spare some of your connection.

This page ( http://www.geocities.com/ResearchTriangle/8795/timeouts.html
) discusses timeouts and using a streaming audio file to simulate
activity in detail. It is written for WebTV users, however.

You can listen to any internet radio station for this to work. Good
examples are Live365 ( http://www.live365.com/ ), MostlyClassical (
http://www.mostlyclassical.com/ ), or New Zealand Audio.net (
http://www.audionet.co.nz/live.html ). These radio stations stream in
MP3 format, which you can play with Windows Media Player (
http://www.microsoft.com/windows/windowsmedia/en/download/default.asp
) or Apple's QuickTime Player ( http://www.apple.com/quicktime/ ).
Both of these programs work on Windows 2000.

Solution 2) Use a third-party program

There are many programs that can simulate activity by repeatedly
pinging a server or by loading pages in the background to prevent your
ISP from disconnecting you. WebAttack has a great page (
http://www.webattack.com/shareware/comm/swdisconnect.shtml ) with a
long list of such shareware programs. A variety of rated programs (so
you know that they will work) are listed. Some programs are simple -
they just repeatedly load a small piece of data - while others are
whole suites of internet tools, providing you with a dialer, activity
log, etc.

While searching for such programs I also came across Yonc (
http://www.emtec.com/yonc/ ) which is a full internet tools suite. One
of its features ( http://www.emtec.com/yonc/features.html ) is that it
can simulate line activity to keep it from being disconnected.

The first solution (audio file) is the cheapest, but running streaming
audio in the background may take up too many system resources and too
much bandwidth for your liking. If you enjoy music, however, then the
first solution is best. The second solution is good if you want
something you can install and forget about. If you opt with buying a
program, I recommend that you try all of those listed on the WebAttack
page by downloading trial versions. If one works for you, then you can
purchase it.

I hope this helps, and good luck with your internet connection!


Search strategy

ISP disconnect remain online
ISP disconnect stay online
meego-ga rated this answer:5 out of 5 stars and gave an additional tip of: $2.00
Thank you, that is just what I was looking for. I was just trying the
wrong query words!

Comments  
Subject: Re: How to maintain connection with ISP server when idle
From: tchaney-ga on 07 Dec 2002 19:27 PST
 
I work in tech support for a few ISPs (through a 3rd party support
center) depending on your ISP one of the esiest ways to maintain a
connection is to set an email program up to check your email every 10*
minutes. This works on 5 different ISPs with idle disconects with no
problems. If you are using Outlook Express (OE) do the following:

Open OE 
Go to Tools
Click Options 
On the General Tab make sure Check for new messages every [  ]
minute(s)
is checked and set for 10* minutes.
Click OK and you are set. 
Just leave Outlook Express open and you should be online for a while.

Of course all of this depends on your particular ISP and may not work
but it is usually the easiest fix and uses the least bandwidth.

NOTE: Some ISPs will do a hrad disconnect if you are using it or not.
The timeout on these is usually at 1 or 2 hours.

*depends on your ISPs idle disconnect time you may need to lower it to
5 minutes.
Subject: Re: How to maintain connection with ISP server when idle
From: meego-ga on 07 Dec 2002 21:01 PST
 
I already have Outlook set to check every minute, but sometimes I
don't leave it open. Thanks for the idea though. Sometimes even that
doesn't work.

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