I'm planning a website & hotline services for brain damages patients &
their family members. The 1st phase covers stroke, AVM, tumour &
accident related patients and the future phases will cover other brain
diseases. The service allows patients to share experience, provide
emotional support, reference links, ... but **NOT** medical
consultation. I have engaged local resources from neurologists &
various patient groups. And I want to learn the websites & hotline
call flow for similar services for reference.

Related URLs, site maps and call flow diagrams are all good.

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Request for Question Clarification by ragingacademic-ga on 27 Dec 2002 18:00 PST

november1 -

Thanks for your question.

I think you may have not received an answer until now because your
expectations are not clear - could you please share with me what you
would be expecting in terms of a full answer?

thanks,
ragingacademic

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Clarification of Question by november1-ga on 29 Dec 2002 18:12 PST

Dear researcher(s),

A 100-score answer will be a design guidelines / principles of
websites and hotline services for brain diseases patients and their
carers. For the patients, we believe the design should consider
different degree of their disabilities so that they can access the
services effectively. For the carers, attention is needed for handle
their emotion(grief/anxious/...). We are looking for more than
information contents, but on how to structure those contents
effectively for the audiences.

I read a few texts on Human Computer Interface but cannot find
specific info for brain diseases patients (or their carers). Google
Directory has many links to brain diseases support groups and they all
contain very good information. However, many of them are designed for
normal people.

A 80-score answer is to tell us where we can find the site maps and/or
call flow diagrams of similar services. They are also usefully because
we can study how others provide similar services. Therefore, we can
clone the well done parts and avoid others.