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Q: Adding a computer to a domain ( Answered 5 out of 5 stars,   2 Comments )
Question  
Subject: Adding a computer to a domain
Category: Miscellaneous
Asked by: celeste33-ga
List Price: $10.00
Posted: 13 Dec 2002 14:37 PST
Expires: 12 Jan 2003 14:37 PST
Question ID: 124369
I have just reformatted and reloaded Windows 2000 on one of the PC's
on my network and am having trouble adding it back to the domain. When
I go into network identification and try to make it a member of the
domain it comes back with an error that the "network path was not
found".

My Domain Controller is running Windows 2000 Server with Active
Directory. I have added the computer to Active Directory and set it up
so that it can be added to the domain by a domain admin user.

The PC cable is plugged in and working- I know this because I can see
my domain when I go to the "entire network" window. Also, I can map to
the file server in Windows Explorer.

I know that my domain controller/file server is up and running because
the other computers that I have on that domain are working.

Any suggestions?

Request for Question Clarification by verteiron-ga on 14 Dec 2002 07:26 PST
Can you ping your DC with its domain extension? For example, if your
domain is "loc" and your DC is named "server", can you ping
"server.loc"? This is the format that Windows 2000 uses to try to
contact the domain server when to attempt to join a domain. If not,
can you ping just "server"?

Clarification of Question by celeste33-ga on 16 Dec 2002 06:25 PST
I can ping the ip address of the DC but when I type in the
servername.domain as you suggested it tells me "unknown host". Does
that mean that this is a DNS issue?

Request for Question Clarification by verteiron-ga on 16 Dec 2002 19:16 PST
Most likely. Try using the IP address of the server as the
workstation's sole DNS setting. After you've done that, you should be
able to ping servername.domain, and you then should be able to join
the workstation to the domain. I've had to perform this step a few
times in the past. Please let me know whether or not this works for
you; if so I will be glad to post background information, some
explanations of why this happens, and ways around it in the future as
a full and "official" answer.

Clarification of Question by celeste33-ga on 17 Dec 2002 07:46 PST
That worked. Thanks!!
Answer  
Subject: Re: Adding a computer to a domain
Answered By: verteiron-ga on 17 Dec 2002 20:39 PST
Rated:5 out of 5 stars
 
There are a ton of things that can go haywire when trying to join an
NT/2000 domain. Fortunately, this is one of the easier ones to work
around.

Since we were able to troubleshoot this problem in the clarifications,
this answer serves mainly to explain what caused the problem, clarify
the solution, and detail how to avoid this in the future.

The cause of the problem is actually fairly straightforward once you
understand some of the concepts; Windows 2000 Pro (and XP, I assume)
uses a fully-qualified domain name to address machines on an NT/2000
domain. Thus, it's not enough that a machine can resolve another
machine via NetBIOS or numeric IP address; it must be able to resolve
it through DNS over TCP/IP. When you try to bring a new machine into
the domain, the first thing that machine does is seek the Domain
Controller for the target domain. It does so (I believe) by
broadcasting the request on the network. The Domain Controller picks
up this broadcast and responds by returning its full domain name to
the workstation. Once the workstation has this name, it attempts to
look it up on the DNS to resolve a numeric IP address.

This, of course, is where you ran into your problem. Since your domain
was strictly local, the domain name server you were using had no idea
where to find it and so returned an error. Thus, you got "network path
not found". From the workstation's point of view, this is entirely
correct, but it's not a very informative error message. A more
accurate message might read, "Could not resolve the domain name."
That, at least, would give you a place to start looking for the
problem... but I digress.

To resolve this issue, we simply told the workstation where to look to
find the correct DNS record for your domain: in this case, the Domain
Controller itself. The easiest way to avoid this mess altogether is to
use DHCP for IP address assignment and make sure your DC is in the
list of assigned domain name servers. That way, even systems that
haven't joined the domain yet but are on the network know to look to
the DC for name resolution.

I hope you find this information useful. Most of it, including the
suggestion with DHCP, comes from my own long experience struggling
with Windows's peculiarities, but for backup I referred to the
following links:

Cannot Add Windows 2000 Computer to Domain: 
http://support.microsoft.com/default.aspx?scid=kb;en-us;269264

When You Try to Add Workstation to Domain...:
http://support.microsoft.com/default.aspx?scid=kb;en-us;285182

Here is some general information about the way Windows 2000 server
handles DNS:
http://support.microsoft.com/default.aspx?scid=kb;en-us;291382

And some general information about Active Directory:
http://support.microsoft.com/default.aspx?scid=kb;en-us;260371

This link provides some information about how Windows 2000 uses DNS to
look up the numeric IP addresses of other machines on the network.
Although it is specifically talking about domain replication, the
process described for the lookup is pretty consistant any time a
machine is resolved on a domain:
http://www.jsifaq.com/SUBL/tip5700/rh5744.htm

And finally, here's a series of Technet articles detailing the
intricacies of Active Directory and DNS:
http://www.microsoft.com/technet/treeview/default.asp?url=/technet/columns/profwin/pw1200.asp

The links listed above were found by searching support.microsoft.com
for "network path not found", and searching Google for "domain
controller DNS resolution".
celeste33-ga rated this answer:5 out of 5 stars and gave an additional tip of: $2.00
Thank you for your thorough answer. You did a great job of explaining it!

Comments  
Subject: Re: Adding a computer to a domain
From: mathtalk-ga on 13 Dec 2002 22:53 PST
 
Have you tried these steps:

1) Turn off the reformatted machine.

2) Remove the machine's entry from the domain through the domain admin account.

3) Add the machine entry back to the domain.

4) Turn on the reformatted machine and try to log into the domain from there.

regards, mathtalk-ga
Subject: Re: Adding a computer to a domain
From: celeste33-ga on 16 Dec 2002 06:27 PST
 
Thanks for your comment. Unfortunately, it didn't work. I think it
must be a DNS issue.

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