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Q: Ned Relief from AT&T Cancellation Fee ( Answered,   0 Comments )
Question  
Subject: Ned Relief from AT&T Cancellation Fee
Category: Miscellaneous
Asked by: markbyrn-ga
List Price: $15.00
Posted: 13 Dec 2002 17:06 PST
Expires: 12 Jan 2003 17:06 PST
Question ID: 124434
I am in the military, and being assigned overseas as of Jan 03. 
Unfortunately, I have 2 year cellular phone service contract with AT&T
Wireless that expires in Jan 04, and there is a cancellation fee of
$150.00 should I decide to terminate the contract early.  My question
concerns whether or not there is any point in law such as the
Soldiers, Sailors Relief Act or any other strategy that would save me
from paying the cancellation fee?

One would think that AT&T would give some leeway given the amount of
business that AT&T gets from overseas military members who use the
AT&T global calling cards, and they love to trumpet their sense of
patriotism in their adverts to the military.  In talking to customer
services reps, I might as well be talking to a machine.  If there’s no
relief apart from getting AT&T to voluntarily waive the fee, I’d like
to find an AT&T management contact that I can plead my case to.
Answer  
Subject: Re: Ned Relief from AT&T Cancellation Fee
Answered By: tlspiegel-ga on 13 Dec 2002 22:17 PST
 
Hi markbyrn,

First let me commend you on your service to our country.  The good
news is: Yes, Service Personnel are exempt from their contract.

I've been on the phone with AT&T and also have researched The Soldiers
and Sailors Relief Act.  Basically this is what you need to do.  (The
wonderful customer service rep lady told me if she had your name and
phone number she would have been happy to make the call TO you... and
take care of it right now.)

However, that wasn't possible so this is all you need to do.  

Call Customer Care: 1-800-888-7600, press 1 for English, then follow
the prompts entering in your information of phone number/and whatever
else they ask.  You don't even have to go that far, you can just press
1 and wait and someone will come on the line.  Because I'm not an AT&T
customer I waited a few minutes until someone asked me if they could
help me.  I told them exactly what you have posted. She was very
helpful.  \

Tell them you are being sent overseas, and need to have your contract
waived, and you will be asked for your service order #'s.  You'll give
them the information you've received from the military and you'll be
exempt from the contract!  Be sure to ask for confirmation sent to you
in regards to the waiver.

You might be asked to fax the papers from the military, but she
thought that wouldn't be necessary.

You are very right about being protected under the SSCRA of 1940.

"The Soldiers & Sailors Relief Act; scope of protection
Authority. Title 50, Appendix, United States Code, Sections 501-593.

Many times families encounter financial difficulties when a spouse
travels overseas while in the military. There is an Act that protects
you and your family during this time. It's called the Soldiers &
Sailors Relief Act. This act protects military personnel and their
families from evictions, foreclosures, repossessions and debt
collections while the person is unable to meet his or her expenses
because they are serving duty away from home.

Under the provisions of the Soldiers and Sailors Relief Act of 1940,
you may qualify for any or all of the following:

-Reduced interest rate on mortgage payments. 
-Reduced interest rate on credit card debt. 
-Protection from eviction if your rent is $1,200 or less. 
-Delay of all civil court actions, such as bankruptcy, foreclosure or
divorce proceedings.

The protection generally begins on the date of entering federal active
duty and terminates within 30 to 90 days after the date of discharge
from active duty. This protection does not include debts you incurred
after release from active duty. The protection is specifically in
place to protect you and your family from eviction, foreclosure and
exclusion of debt collection."

http://www.carreonandassociates.com/soldiersact.html 

Google search terms used: "ATT Customer Care"  "military service" 
"Soldiers, Sailors Civil Relief Act"

So, there you have it!  Best of Luck to you... stay safe,

tlspiegel
Google Answers Researcher
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