Iam on WindowsME and have a USB Keyboard and Mouse. I bought a CHIC RF
Wireless Optical Mouse but cannot get it to work. I followed the
instructions by putting in the Floppy disc, the computer recognizes
the mouse and driver but states that there is a conflict with other
hardware. In resources it states that Interrupt Request12(IRQ12) is
being used, I can not change this. I tried New Hardware wizard but it
states that this mouse will not work because of a conflict with other
Hardware. This mouse is a PS/2 connection. I am new to computers and
do not know what else to do. The mouse was connected to the power, the
PS/2 port and links were activated on both mouse and charger
receiver.Please help. |
Request for Question Clarification by
hummer-ga
on
15 Dec 2002 09:20 PST
Hi kasu,
Did you uninstall the software for, and unplug, your old mouse before
trying to install your new mouse?
Thanks,
hummer
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Clarification of Question by
kasu-ga
on
15 Dec 2002 15:28 PST
Hi Hummer, many thanks for your response. No I did not remove the USB
mouse and unplug it. As I said, I am new to computers and just
followed the instructions in the paperwork. I did try later in Device
Manager, I used the 'Properties' to 'Disable in this hardware profile'
and unplugged the mouse but it did not work. If I start again do I use
'Device Manager' and use the remove tab or go into 'Properties' and
use the 'Disable in this hardware profile'. I would be most grateful
if you can take me through the installation process. I have used a PS2
mouse together with a USB one with no problem but this has been a
problem. Thanks again, Kasu.Merry Christmas!
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Request for Question Clarification by
hummer-ga
on
15 Dec 2002 16:37 PST
Hi Kasu.
Will try to help, but before we try to fix something, we have to know
what is wrong.
1. Go into Device Manager - are there any exclamation marks? If so,
exactly where?
2. Highlight your USB mouse, then Properties - does it say it is
working properly? Highlight your new mouse, then Properties - exactly
what does it say?
3. IF your USB mouse is working properly (I'm assuming that it is), go
ahead and uninstall your NEW mouse:
....Check your new mouse's instructions for any special uninstalling
directions.
....Close all your programs.
....Start/Setting/Control Panel/Add Remove Programs/
....Highlight your NEW mouse software, click Add Remove. Confirm that
you want to remove the software. Choose that you'll restart your
computer later (not now).
....Go into Device Manager, click on the + sign next to Mouse and
highlight your NEW mouse. Click Remove.
....Restart your computer and confirm that all is well - your USB
mouse is working and the Device Manager has no conflict messages for
you.
Let me know when you are back to square one and if you have
encountered any difficulties. One thought - was your computer's power
off when you first connected the new PS/2 cable?
Thanks,
hummmer
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Clarification of Question by
kasu-ga
on
16 Dec 2002 06:55 PST
Hi Hummer, thanks again! My computer was off when I first connected
the new mouse. In Device Manager there was an exclamation mark against
the PS2 mouse, in Properties for USB mouse it says.."This device is
working properly".
In Properties for New mouse it says.."Windows can't specify the
resources for this device" (code 27).
In Resources for New mouse it says.."This device isn't using any
resources because it is not enabled or has a problem"
I have removed the new mouse and restarted my computer. The only
mouse I have now is the USB one which is working okay, in Device
Manager all I have for Mouse is..1.HID-compliant mouse, 2. USB wheel
mouse, there is no PS2 mouse!
I am now back to square one! There are no conflicting messages.
Thanks,
kasu.
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Request for Question Clarification by
hummer-ga
on
16 Dec 2002 07:15 PST
Good morning kasu,
Just to clarify before you do anything else:
1. Did you check for software for the new mouse in "Add/Remove
Programs" and if there, did you remove it?
2. Your Device Manager now actually reads two mice (1. HID-compliant
mouse, 2. USB wheel mouse)? Does IT say "there is no PS2 mouse" or is
that your comment?
hummer
|
Request for Question Clarification by
hummer-ga
on
16 Dec 2002 08:15 PST
p.s.
What is the HID mouse? Is that an old mouse that you no longer use?
If so, how about removing it along with any software that goes with
it? (remove the software first and than the device as above)
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Clarification of Question by
kasu-ga
on
16 Dec 2002 08:30 PST
Hi, I removed the software from ADD/Remove. In Device Manager all that
is under MOUSE is as I have stated...1.HID-compliant mouse, 2.USB
Wheel mouse. There is no PS2 mouse showing.
The installation instructions for this mouse are as follows:
1.Turn off the computer and plug in the connector of the charger
receiver to the mouse port of the computer.
2.Turn on the computer and insert the driver disc to install the mouse
driver.
3.After completed installation, a mouse setting icon will appear on
the tool bar. Double click the mouse setting icon to act as the
powerful browser function. Click the link button under the receiver
and also under the mouse to link both.
That's it Hummer, look forward to your reply, kasu.(perhaps I should
have been satisfied with the USB mouse!)
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Clarification of Question by
kasu-ga
on
16 Dec 2002 09:18 PST
I have no idea what HID-compliant mouse is...every time a mouse is
installed,ie USB or PS2, HID-compliant mouse is installed above it. If
you remove the usb or PS2 then HID goes as well. If I remove
HID-compliant mouse above either then the mouse goes as well,there is
no software. I'm sorry for all the confusion Hummer.
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Request for Question Clarification by
hummer-ga
on
16 Dec 2002 09:30 PST
Kasu,
I have a cordless keyboard and mouse - between the two, I find the
cordless keyboard much more useful (I move it so I can use the desk
for writing, etc). The cordless mouse just seems to eat batteries with
not much more advantage over the old mouse.
Don't install your mouse quite yet - we want to make sure all is
ready.
Next is the IRQ 12 issue. IRQ 12 belongs to PS/2 mice, however, if one
isn't present at boot-up, it is possible that something else can be
assigned to it.
Are you comfortable going into your BIOS? Do you know how? (if not,
what kind of computer do you have?)
I'm sorry if if this seems to be taking forever, but I it's better to
be safe than sorry.
hummer
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Clarification of Question by
kasu-ga
on
17 Dec 2002 02:56 PST
Hi Hummer, I don't care how long it takes just so this mouse is
installed,unfortunately we have a big time difference between us so I
apologise for any delay in answers. My next step is a cordless
keyboard(hope you will be around to answer any queries??) I have not
been into BIOS and I think you can get in at startup by pressing F2
but apart from that I have no knowledge.
My computer is a Packard Bell Imedia4600, Celeron 850mhz,128mb
Ram,20GB Hard Drive and 56KModem.Look forward to your reply. kasu.
|
Request for Question Clarification by
hummer-ga
on
17 Dec 2002 05:17 PST
Hi Kasu,
Yes, I was wondering why you hadn't replied, and I was hoping you
hadn't returned your mouse because of what I had said! But the delay
did give me time to think and discuss your problem with someone else.
Please do this first. Go into Device Manager and see how many mouse
drivers you have - look at everything you can there.
hummer
|
Clarification of Question by
kasu-ga
on
17 Dec 2002 06:35 PST
hi, I have looked at the two mice that are showing in Device Manager,
I looked at the drivers for both.
1. USB mouse...Logitech 1/18/2001
File details: C:\windows\system32\drivers\hidusb.sys
2. HID-compliantmouse...Microsoft 6/8/2000
File details:1. C:\windows\system\mouhid.vxd
2. C:\windows\system\msmouse.vxd
3. C:\windows\system\mouse.DRV
I hope this is what you required. kasu
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Request for Question Clarification by
hummer-ga
on
17 Dec 2002 07:12 PST
Hi again,
Okay, thanks. If it's ok with you, let's try installing your new mouse
again - with some luck, it will work. However, be prepared to have the
same thing happen, in which case, you will need to clear everything
out again as you already have done.
Follow the directions that came with the mouse. If it doesn't mention
the USB cable, remove it after you turn the power off.
The directions should go something like this:
1. Turn off the power to your computer - wait 15 seconds.
2. Remove the existing USB mouse cable.
3. Connect the new cable to the PS/2 port.
4. Turn the computer on.
5. It should detect new hardware and the wizard will take you through
the steps of installing the driver, which is on the floppy.
If all is well, it will be time to update your driver, if needed.
http://www.chic.com.tw/download.shtml
Let me know how it goes - I will be waiting with fingers crossed.
Good luck,
hummer
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Request for Question Clarification by
hummer-ga
on
17 Dec 2002 17:59 PST
Good morning Kasu,
If you haven't tried reinstalling your new mouse yet, good, I'd like
you to do something first. Go to Device Manager (again!) and I'd like
you to go through your entire list and write down all of the IRQ
settings that you'll find in Properties/Resources for all of your
devices. When you are done, go back to the device that is using IRQ
12 and see if you can change it (be sure to make a note of any changes
you make). The object is to free up IRQ 12 for your PS/2 mouse. If
you manage to do this, restart your computer and then check to make
sure the change you made stuck. If IRQ 12 is still free, go ahead and
reinstall your new mouse. If it isn't, let me know what is taking IRQ
12.
Will check in to see how you made out first thing in the morning, even
before my coffee -
hummer
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Clarification of Question by
kasu-ga
on
18 Dec 2002 12:09 PST
hi Hummer, sorry for the delay but it has been disaster! I followed
instructions to install the mouse, turn off the power, disconnect the
USB mouse and connect the wireless mouce in the PS/2 port. Turned on
the power and put in the floppy disc...nothing!, I could not do
anything because I had no mouse cursor. Turned off the power,
reconnected the USB mouse. I then went to ADrive and put in the Floppy
and it started to install, when it got to how many buttons the new
mouse had 3 or 5 when clicking on either of these the PS/2 port was
shown as inactive,only Serial or USB was showing.I realised that I had
previously removed the PS/2 mouse, that's why it was inactive.
I then went into Add New Hardware and identified the new mouse, placed
in the Floppy when asked for Disk. When I clicked Next it would not do
anything,just kept going back to insert disk. I clicked Next without
the Disk and got the reply that the software was installed but could
not be used because of a conflict with other hardware which had to be
resolved.
When I went into Device manager I found HID-compliant mouse,USB wheel
mouse,PS/2 Standard wheel mouse and the new PS/2 Wheel mouse. In my
stupidity I clicked on "Disable in this Hardware profile" both the USB
mouse and the Standard PS/2 mouse thinking that would leave me with
just the correct New mouse, I then saw that the New mouse had an
exclamation mark.
Complete disaster, I then had no mouse at all. I was unable to do
anything as I had no mouse. I do not know how to get out of that, I've
tried all day to find a solution. Even rang the local support number
at $1.52 per minute in your currency, this guy said "I have no idea,
wait amoment," after 3minutes he came back and said, just press S8
when you start up and this will take you into Safe Mode and your
cursor will work"...it didn't!
Then I tried an old Standard PS/2 mouse and blow me it worked, This
is why I am able to reply to you now, but how I don't know because in
Device Manager, both PS/2 Standard mouse and the New PS/2 Wheel mouse
both have exclamation marks against them...there is no USB mouse!
I think that is the end of my foray into a Wireless mouse and return
to the USB one. I would ask one final favour please, how do I get rid
of the exclamation marks and reinstall the USB mouse??
I would like to thank Sparky 4 for his reply which I have printed and
will try in the New Year, I appreciate it very much.
I look forward to a reply to my last question.To Hummer I thank you
for all your patience in dealing with me,you were very kind and I wish
you the very best for xmas & New year! I think we have broken the
record in correspondence! Kasu.
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Request for Question Clarification by
hummer-ga
on
18 Dec 2002 19:26 PST
Kasu, gosh, I feel awful for you. I'm going to try and contact Sparky
- I don't know if he will notice your plea for help on his own or not.
Try not to despair -
hummer
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Request for Question Clarification by
hummer-ga
on
19 Dec 2002 06:52 PST
Hi kasu,
I think you can solve your problem but you must try not to go off in a
panic - just take one step at a time.
1. Uninstall the optical software as you did previously (my second
post above):
....Check your new mouse's instructions for any special uninstalling
directions.
....Close all your programs.
....Start/Setting/Control Panel/Add Remove Programs/
....Highlight your optical mouse software, click Add Remove. Confirm
that
you want to remove the software. Choose that you'll restart your
computer later (not now).
....Go into Device Manager, click on the + sign next to Mouse and
highlight your Optical mouse. Click Remove.
....Power off. Unplug the optical mouse. Power up.
2. Close down again. Plug in the USB. Power up.
....If the USB installs and works, follow sparky's directions below.
....If the USB doesn't install, don't try to get it to work, just let
us know.
Please write back soon.
hummer
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Clarification of Question by
kasu-ga
on
19 Dec 2002 10:38 PST
Hi Hummer,
I managed to contact the company that sold the Wireless mouse and
they said that IRQ's are allocated by the BIOS. I should find a free
one for it there. I will have another go next year after xmas & New
Year (i'll be sober then) Best wishes to you!I managed to get the USB
mouse back again, I bet you're glad to see me go. Still it was a good
experience for me and I at least got to learn a little and meet some
very knowledgable people. Take care!
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Request for Question Clarification by
hummer-ga
on
19 Dec 2002 11:50 PST
kasu,
Thanks for the update - I'm glad to hear the USB is working. Just a
final note before we sign off. Yes, your BIOS assigns the IRQs, that
is probably why you had the problem. The optical mouse needs IRQ 12
but your BIOS had probably assigned IRQ 12 to something else. It
wouldn't be hard to find out what is using IRQ 12 - once you switch
it to another spot, the chances are good that your troubles will be
over. If you do as I suggested and look at the resources of every
device, you will find out which one is using IRQ 12 - that is where
your conflict is lying (IRQ 12 must be open for the optical mouse).
When you feel up to it, follow sparky's directions and you should be
ok.
My apologies for suggesting that you try reinstalling the optical too
soon - we should've just kept on our road without turning onto a side
street.
I feel like I've shared in a little drama of your life -
Take care, kasu, and happy computing!
hummer
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