Hi doug7870-ga,
This was certainly a tricky one, but I believe I have found the
solution to your problem and the diagnosis may not be as good as you
would have liked.
I started with a simple Google search which yielded a discussion board
hit of someone with the same problem as yours. The first response to
this question was as follows:
"It means that when you installed Outlook Express, it replaced one or
more files with some of it's own, and the new file won't work with the
rest of the system. If you can find the file, try putting the old one
back in and see if your mail works. Go to Microsoft's site and look
for article "Article ID: Q137335" which tells you how to track down
those errors. If you have Win98, use it's troubleshooter to find
replaced or changed files with the date you installed Outlook Express.
Good luck."
Like an obedient researcher I complied, and acquired the knowledge
base article that had been referenced:
http://support.microsoft.com/default.aspx?scid=KB;en-us;137335&
In essence, the problem you are encountering can be described as
follows:
"Normally, an Invalid Dynamic Link Call error message is the result of
an incompatibility between driver versions, or a damaged or missing
driver. Try uninstalling and then reinstalling any programs or
components that you installed recently (before the error message
occurred). The error message stated above may occur because your
computer is configured incorrectly. This may be due to a device driver
that was added or removed recently."
They continue with ways to determine how to identify this problem, and
I used the values you provided as follows:
0028 - this is the driver ID causing the problem, and the driver name
is NDIS, which is the NDIS wrapper
VMM(01) 00002E8C - this is the eight-character sequence of letters and
numbers that references your device driver. The error occurs because
the system is referencing an invalid location, and so the identity of
the driver cannot be determined.
Since we now know the NDIS driver is the problematic one, we need to
check the table in the knowledge base article to determine which
"group" it is in - checking this shows that this is a Windows 9x
driver. The article suggests you remove the program associated with
the driver (which in your case is equivalent to removing Windows).
They do state, however, that windows drivers *could* be fixed using
the "verify installation" option in your Windows installation CD.
"If the driver that needs to be replaced is one of the Windows 9x
standard drivers, run Windows 9x Setup again, and choose to verify the
installation."
Therefore, in your case you should do the following:
1. Attempt to use the Verify Installation option in your Windows 98
installation CD to fix all invalid links.
2. If this does not solve the problem, you will need to reinstall
Windows completely.
I know this may have been a bit difficult to follow, so if you have
trouble understanding any of the information above feel free to post a
clarification :)
Cheers!
answerguru-ga |
Request for Answer Clarification by
doug7870-ga
on
18 Dec 2002 15:55 PST
I contacted Dell Technical Support, and got a lady from India, who
explained that there was no Verify Installation option, as you
replied, and also said that I should reinstall Windows 98. I did not
want to do this if there was any other way to solve the problem. I
read the "Outlook Express hanging up with Internet Explorer" reply
given to expensiveanswers-ga, and tried to follow that advise. The
first thing I learned is that you cannot remove references to Outlook
Express in Internet Explorer - Tools - Options - Programs as
suggested. However, I went to Add/Remove Programs and removed Outlook
Express 6, though Internet Explorer 6 and Internet Tools was left
alone. I rebooted my computer and found that Outlook Express 5 was
now installed, and there was no reference to either Outlook Express 5
or 6 in the Add/Remove Programs window. I searched my files for
Outlook Express 5 and found several files including the exe program
and updates. Outlook Express 6 no longer was in any files. So I am
now running Outlook Express 5 with Internet Explorer 6 and Internet
Tools, and have had no problems! Before doing these things, I ran
Internet Explorer without Outlook Express for five hours, even behind
a firewall on a secure site, and had no problems, which is why I
proceeded with the action I have related. Is something peculiar going
on? How can I run Outlook Express 5 with Internet Explorer 6 and
Internet tools? Why is Outlook Express 5 not on my Add/Remove
programs window? If you need more money to answer these questions,
let ne know. But as I have my computer presently configured, there
are no more problems (so far!) --
Thanks.
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