Hello okan-ga,
It’s difficult to choose the “best article, white paper” on anything
but I think I’ve found a collection of resources that should help you
with exploring the topic of "negotiations for IT services and
software." In addition to white papers and articles, I’ve also
included some resources where you can continue your explorations. Good
luck.
czh
http://www-1.ibm.com/services/ism/download/Managing_IT_Services_White_Paper.pdf
Managing Information Technology Services
25 page white paper on all aspects of information technology services
management. Understanding these elements is essential for negotiating
IT services and software agreements.
http://www.gtlaw.com.au/t/publications/default.jsp?pubid=150
Negotiating An Effective Service Level Agreement – I
http://www.gtlaw.com.au/t/publications/default.jsp?pubid=65
Negotiating an Effective Service Level Agreement – II
http://www.imakenews.com/ggalert/e_article000080805.cfm
Negotiating Software License Agreements in an Economic Downturn
http://www.watchit.com/PGDSCR.cfm?c_acronym=SLAW
Service Level Agreements: Negotiating a Win-Win Deal
http://www.iturls.com/English/SoftwareExport/SEp_4.asp
Service Level Agreement & Service Level Management
http://www.nextslm.org/index.html
nextslm.org is the world's premiere Service Level Management learning
community.
http://www.nextslm.org/sopko1.html
Speeding up Service Level Agreement Negotiations
http://www.negotiatingedge.com/index.htm
The Negotiating Edge is a global consulting company that provides
training and consulting services in negotiation, sales negotiation,
project management negotiation, negotiation for purchasers, persuasion
and influence skills, cross-cultural negotiation, and conflict
resolution as well as targeted programs for negotiators.
http://www.dobetterdeals.com/overview.htm
ICN is a consulting organization, dedicated to helping technology
professionals get the best deals possible when negotiating with
suppliers. Using ICN's proven methodology—the Managed Acquisition
Process™ or MAP™—allows clients to manage negotiations as a process,
not an event.
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