If I want to read my email at med.unc.edu while out of town I use this URL
http://wwwmail.med.unc.edu
This opens up Netscape Messenger Express.
By the time I type in my username and password the window is usually timed out.
What can I do to avoid this time-out error.
Frank Detterbeck, MD
P.S. I am sending this message from my father's computer |
Request for Question Clarification by
tutuzdad-ga
on
27 Dec 2002 21:51 PST
What browser and version are you using to access this mail site?
(At the top of your browser go to HELP and click on ABOUT...)
tutuzdad-ga
|
Request for Question Clarification by
tisme-ga
on
27 Dec 2002 23:00 PST
Hello,
This might be a long shot but I noticed that the website appears to
get the current date and time from your computer. Make sure that your
computer has the proper date and time by opening up your control panel
and double clicking on "Date and Time."
You might also want to ensure that English - United States is selected
in your regional settings (also in the control panel).
You can also try going to the following page:
http://wwwmail.med.unc.edu/?user=frosch
replacing frosh with your user name and putting in the proper password
and then trying.
Have you had problems with any other computer, or just your father's
computer?
tisme-ga
|
Request for Question Clarification by
tisme-ga
on
27 Dec 2002 23:13 PST
Hello again frosch,
Is there any chance that you are running InterScan security software
from TrendMicro? Interscan Viruswall, Interscan Messaging Security
Suite etc.?
tisme-ga
|
Clarification of Question by
frosch-ga
on
11 Jan 2003 21:08 PST
I am trying to help my son solve an email problem.
My son has an email account at a university where he receives all his
email. He uses no other email account. He has no problem accessing his
email while at work. However, when he tries to access his email from
his laptop computer he can open up the email site but by the time he
enters his username and password the window is timed out. His ISP for
his laptop is AOL and he uses whatever browser AOL provides (probably
Netscape). He never uses his AOL account for email. All his email goes
to the university.
There is no timed-out error when he accesses his email from my
desktop.
Is there a way to adjust the time-out period on a laptop?
Or is this a problem with AOL?
Or is the problem with his browser?
Is it possibly due to an incomplete installation of Netscape?
Does AOL always use Netscape?
Thank you for your help.
frosch
|
Clarification of Question by
frosch-ga
on
12 Jan 2003 19:06 PST
Here is additional information that may help you:
My son uses Netscape at the university. His address book is in
Netscape.
To access his email from his laptop he first has to connect to AOL. He
thinks that the browser for AOL is not the same as Netscape. He then
opens up MS IE
|
Request for Question Clarification by
tisme-ga
on
12 Jan 2003 21:12 PST
Hello frosch,
Sorry for not getting back to you but the reason was that I was not
able to find what I consider to be a suitable answer for your problem.
Basically we have isolated this down to one computer. I am not sure
why tutuzdad asked for the browser version, but since we know it works
on Netscape (and not on a computer with IE) there is a better chance
it will work with Netscape Navigator because the email access is a web
version of "Netscape Messenger Express."
Your son could try to download Netscape Navigator for free on the
internet here: http://channels.netscape.com/ns/browsers/download.jsp
I think your best bet would be to contact the computer services
deparment at the university to see if they can help you. I could
probably give you instructions to use Outlook Express to check email
(keeping a copy of the message on the server) which should allow your
son to get emails without any time out errors.
So basically my #1 suggestion is that your son download Netscape
Navigator and try to use that to access the email. If this works, you
could let me know here and I can close up the question.
If this does not work, I could walk you through how to set up an
Outlook Express account.
Also the technical support email address for the University of North
Carolina School of Medicine is mailto:request@med.unc.edu
(this information is found here: http://www.med.unc.edu/contact.htm )
An ideal way for me to help you solve this problem would be for me to
have the user name and password of an account on the server, but this
of course is impossible. If downloading Netscape Navigator does not
work, your best bet would be to contact the School of Medicine
directly or try setting up an outlook express account (in which case
you need to know the mail server address and information on
authentication etc.)
Please respond to this message at your convenience. You can either
remove the question or accept this as an answer. If you need any
clarifications, let me know and I will do my best to further assist
you.
tisme-ga
|
Request for Question Clarification by
tisme-ga
on
12 Jan 2003 23:06 PST
Sorry, I meant that if you decide to contact the school for technical
support you could close the question.
Perhaps another researcher has a better idea if you do not find my
post useful and want to keep waiting for a better response.
tisme-ga
|
Clarification of Question by
frosch-ga
on
13 Jan 2003 12:13 PST
Hello shek_ar
Here is the source code you requested:
<html>
<head>
<script>
/*
* Copyright 1999 Netscape Communications Corp, a subsidiary of
America Online
*/
var refreshing = true
function start() {
}
function end() {
refreshing = true
}
</script>
<script src="../util.js"></script>
<script src="i18n.js"></script>
<script src="../main.js"></script>
<script>
init('self', 'i18n["app title"]')
</script>
</head>
<frameset border="0" frameborder="no" rows="0,*" onLoad="start()"
onUnload="end()" onResize="change()">
<frameset border="0" frameborder="no" cols="*,*,*,*,*">
<frame name="cfgFrame" noresize scrolling="no"
src="../frame.html">
<frame name="mboxFrame" noresize scrolling="no"
src="../frame.html">
<frame name="cmdFrame" noresize scrolling="no"
src="../frame.html">
<frame name="msgFrame" noresize scrolling="no"
src="../frame.html">
<frame name="pabFrame" noresize scrolling="no"
src="../frame.html">
</frameset>
<frame name="mailFrame" marginwidth="0" marginheight="0" noresize
src="../frame.html">
</frameset>
</html>
|
Clarification of Question by
frosch-ga
on
13 Jan 2003 12:19 PST
Hello tisme-ga,
My son uses no Interscan security software from Trend-Micro
|
Request for Question Clarification by
tlspiegel-ga
on
13 Jan 2003 12:19 PST
Hi frosch,
A simple solution to the problem might be to use the answer I posted
to an email question at this link:
http://answers.google.com/answers/main?cmd=threadview&id=126815
tlspiegel
Google Answers Researcher
|
Clarification of Question by
frosch-ga
on
20 Jan 2003 14:27 PST
Hello tisme,
I have ordered and received Navigator on a CD which I will forward to
my son tomorrow. If this solves the problem, I will let you know
promptly.
Thank you.
|
Clarification of Question by
frosch-ga
on
21 Jan 2003 08:55 PST
Hello tlspiegel,
I tried www.mail2web.com which works fine on my own email.
It does not work on my son's email even though I use his correct email
address and his password.
I can open his email at wwwmail.med.unc.edu with the same password and
his user name (instead of his email address).
Why would that be?
|
Request for Question Clarification by
tlspiegel-ga
on
21 Jan 2003 10:06 PST
Hi frosch,
I've been tracking your question, comments, and clarifications and
still have no answer for you. It's certainly a mystery. Hopefully
someone will be able to present a solution. Good Luck!
tlspiegel
Google Answers Researcher
|
