Please locate a company or individual selling a "property management
company" operating manual for under $500. The manual should be
approximately as detailed as the sample at
http://www.nresc.com/pdfs/TOC%20of%20Standards.pdf and cover similar
topics in detail. We will pay $40 for the name and contact information
(or working link) of a company (other than NRESC.com) selling the
manual. To be clear, we are NOT looking for textbooks or handbooks on
property management, but rather a manual on all the daily tasks and
the policies to complete them.

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Request for Question Clarification by bcguide-ga on 04 Jan 2003 13:03 PST

Hi completeagency-ga,


There is one company, Landlord's Source, that provides an interactive
CD which allows you to add the local information and update your
manual as the need arises. It falls in the price range you requested.
http://www.landlordsource.com/policy&proceduresmanual.htm#Why%20is

http://www.policyandproceduremanual.com/trial.cfm offers generic
software to create and maintain an updated manual. This is probably
not what you want, but they do offer a free 30 day trial.

I have not been able to locate any other firms that offer a prepared
office policy and procedure manual for property managers. Would this
product fulfill your needs? If so, I will post it as an answer.

Regards,
bcguide

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Request for Question Clarification by bcguide-ga on 04 Jan 2003 13:04 PST

Hi completeagency-ga,
If the above is not adequate, would you indicate the state that you
work in. It may help narrow the search.

Thanks,
bcguide-ga

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Clarification of Question by completeagency-ga on 04 Jan 2003 14:18 PST

I have reviwed the links provided by bcguide. The landlordsource
manual may address the topics I need, but I cannot tell from the info
availble on their website. I have contacyted their staff and asked
them to detail what material and processes their manual covers and wha
type of property does it address. tUpon their response I will
determine if it fills our request and is an answer that can be posted.
The second link (policy software) is not what we are looking for, but
thank you.
To clarify where we work is the state of FL. We are looking for a
policy manual that addresses the management of apartment and office
buildings.

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Clarification of Question by completeagency-ga on 08 Jan 2003 10:10 PST

I have recieved a reply from landlord source providing further details
on their product. The policy manual they provide is more geared
towards simpler "ladlord" policies rather than the complexity of a
commercial property manager. While a starting point, it is greatly
similar to other sources I currently have and thus, would not qualify
as an "answer' to our request. Please continue to search for a closer
match to the NRESC manual link I provided in the original question
post.

Hello completeagency-ga,

I’ve found a Standard Operating Procedures Manual that I think will
fit your needs. It is published by the Institute for Real Estate
Management. It costs $299.95 and comes on disk for ease of use. The
table of contents on the Web site shows that most of the topics shown
in the NRESC manual are covered.

I’ve also included some links to additional real estate related
software vendors. Most of these products don’t fit your exact
specifications but some of their packages may be useful as a partial
solution. I’ve also included links to some professional associations
that might be helpful for locating additional resources.

All the best.

czh

http://www.glfrench.com/
G. L. French & Associates
1732 Quail Ridge Road
Raleigh, NC 27609
Tel: 919-878-8342      Toll-free:  888-606-5455
Email: GLFAssociates@aol.com
The Premier Organization for Training in the Affordable Housing
Industry

http://www.glfrench.com/publications2.htm
We presently offer two outstanding publications: a comprehensive
Standard Operating Procedures Manual that is available on computer
disk (MS Word and WordPerfect formats) and our own textbook that is
published by the Institute of Real Estate Management® (IREM®).
http://www.glfrench.com/manual2.htm
Procedures Manual
We offer a comprehensive procedures manual, on disk in MS Word® or
WordPerfect ® formats, that addresses the effective policies,
procedures and forms required for successful on-site property
management. We've done your work; you simply personalize it. Price:
Only $299.95
*******The table of contents from this manual covers most of the
topics that are listed in the NRESC manual example from your question.

TABLE OF CONTENTS 
I. Introduction
II. Company Profile
III. Personnel
IV. Operating the On-Site Office
V. Marketing
VI. Leasing, Move-Ins and Occupancy
VII.  Move-outs
VIII.  Financial Management
IX.  Legal Matters
X.  Maintenance
XI.  Reviews and Inspections
XII.  Insurance Requirements
XIII.  Emergency Situations
XIV.  Payroll Procedures
XV.  Appendix
XVI.  Exhibits


http://recenter.tamu.edu/soft/
University of Texas, Real Estate Center
Real Estate Software Directory
********More than 900 firms were surveyed by the Real Estate Center to
identify and source estate related software.

http://recenter.tamu.edu/soft/sw857.html
Real Estate Software Directory: Commercial
< Digital Office 5.0 Commercial Suite from Oberware
General business use: property management
Price: $549
http://www.oberware.com/
Real Estate Contracts and Forms Software
********This software package offers forms and other documents for
many of the topics shown on the NRESC table of contents.

http://www.irem.org/index2.html
The Institute of Real Estate Management (IREM), an affiliate of the
NATIONAL ASSOCIATION of REALTORS, is an association of property and
asset managers who have met the strict criteria in the areas of
education, experience, and ethics.

http://www.npma.org/
National Property Management Association

http://www.property-management-software.us/links.html
Industry links

http://www.nresc.com/pdfs/TOC%20of%20Standards.pdf
National Real Estate Standards Corporation (NRESC)
http://www.nresc.com/services/standards.asp
Standards & Guidelines 
A comprehensive, yet flexible, set of Standards & Guidelines that can
be custom-designed according to the client’s goals, objectives and
service levels.  Not only are on-site personnel given the tools to
provide consistent service delivery, but risk can also be minimized by
addressing current code, environmental and OSHA compliance issues. 
NRESC’s Standards & Guidelines template can be easily adaptable to
communicate company-wide service levels, thereby giving each regional
or international office the same set of management rules.


SEARCH STRATEGY
property management
"property management" operating manual
property management company" operating manual
operations manual

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Request for Answer Clarification by completeagency-ga on 22 Jan 2003 08:01 PST

Please post the exact link to the IREM operating manual you
referenced. It is not listed under their products section or found by
using the search function on their site. In addition, in the past, we
have contacted IREM and spoking with their education editor and
supervisors requesting a policies or procedures manual and tols they
did not offer one.

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Clarification of Answer by czh-ga on 22 Jan 2003 14:00 PST

Hello again completeagency-ga,

Here is the link I used for getting the idea that the Standard
Operating Procedures Manual was published by IREM. On rereading the
reference, it’s clear that only the textbook cited is published by
IREM and the manual is a G.L. French product. I’m sorry for the
confusion.

czh

From home page 
http://www.glfrench.com/default.htm

Click on Pulications on the left navigation to get
http://www.glfrench.com/manual2.htm
We presently offer two outstanding publications: a comprehensive
Standard Operating Procedures Manual that is available on computer
disk (MS Word and WordPerfect formats) and our own textbook that is
published by the Institute of Real Estate Management® (IREM®).

Click on Procedures Manual on the left navigation and you get 
http://www.glfrench.com/publications2.htm
We offer a comprehensive procedures manual, on disk in MS Word® or
WordPerfect ® formats, that addresses the effective policies,
procedures and forms required for successful on-site property
management. We've done your work; you simply personalize it.  We can
send it to you via the Internet.
Price: Only $299.95

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Request for Answer Clarification by completeagency-ga on 22 Jan 2003 15:08 PST

I've forwarded the info to my assistant who is contacting the manual
company to view thelevel of details and inquire if it is setup for
residential or commercial properties. Howevere, I expect that this is
what we were looking for and will rate the answer tommoriow after she
gets back to me. Good work. Looks like we have an answer.

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Clarification of Answer by czh-ga on 22 Jan 2003 15:19 PST

Thanks for the feedback. I hope that the manual will meet your requirements.
czh

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Request for Answer Clarification by completeagency-ga on 24 Jan 2003 06:00 PST

We have contacted GL French in regards to the manual. They have stated
that it is written predominantly for section 8 housing and residential
housing situations. As such it does not fit our needs. As stated in a
previous clarification above "We are looking for a
policy manual that addresses the management of apartment and office
buildings." Please submit an alternate manual resource.

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Clarification of Answer by czh-ga on 24 Jan 2003 13:59 PST

Hello again completeagency-ga,

I'm sorry you didn't find the GL French package suitable for your
needs. As you said in your earlier message, the description seemed to
fit what you described in your original request. It seems that you may
have to adapt this product or some other package, or create one from
scratch if you don't want to deal with the NRESC. I believe I've
identified all that is on the market. I wish you well on developing
your own manual.

czh