I have had problems recently trying to get into my MSWord 2000.
Whenever I try I get an "illegal operation" message with the following
details:

WINWORD caused an invalid page fault in
module VBE6.DLL at 0187:6504eaf1.
Registers:
EAX=00000000 CS=0187 EIP=6504eaf1 EFLGS=00010206
EBX=023e40dc SS=018f ESP=0062ded4 EBP=0062e150
ECX=00000438 DS=018f ESI=023efc88 FS=4f87
EDX=024bfea0 ES=018f EDI=00000000 GS=0000
Bytes at CS:EIP:
89 1c b8 5f 5e 5b c2 08 00 83 ec 28 53 55 56 57 
Stack dump:
00000000 0062e178 0062e60c 650376f9 0062e178 00000000 00000438
00000000 0062df28 6502f975 0062df00 00000000 0062df90 0062dfa8
0062df10 00000000

I have tried through system file checker to replace the file VBE6.dll
as well as two others, VBACV10.dll and IMAGEMAP.exe that a "possible
corrupt" message was found.  I tried getting the latter two files off
my WINDOWS98SE disk but they do not come up on a find search. I have
also removed and reinstalled Office 2000 with no changes occuring. 
This all started happening after I removed Symantec System Works in
order to install Winfax Pro, it would not allow and upgrade from
Winfax basic so I reinstalled Norton without Winfax basic and then
installed Winfax Pro separately.  I don't know if there is any
assosciation between these events but this problem started right after
I did this. Strangely, the only way I can get into Word is if I scan
something and send it to Word, then I have full access to files
without any problems

I would appreciate any info or advice on how to rectify this problem.

Thank-you for your time,

Al White

Hi glazinguru-ga,

It turns out that this problem could be associated with either Winfax
or Norton Antivirus. The fact that you have both of these programs
installed on your system means that one of them is definitely the
culprit.

A Microsoft Knowledge Base article (316033) completely documents this
error, and you can access it from this link:

http://support.microsoft.com/default.aspx?scid=KB;en-us;316033&

According to the article, there are four possible causes for receiving
this message:

1. The WinFax template is installed on your computer.
2. Norton AntiVirus version 2000 or version 2001 is installed on your
computer.
3. A template in your Office or Word start up folder causes the error.
4. The Vbe6.dll is corrupted or damaged.

In order to resolve the problem, you need to do the following in
order:

To resolve this issue, use the following methods in the order in which
they are presented.

1. Remove WinFax Template
2. Disable the Norton AntiVirus Officeav.dll Add-in
3. Determine Whether a Template Causes the Error
4. Remove Templates from the Startup Folder
5. Replace Vbe6.dll

Having seen this specific error before, I suggest you try restarting
and opening Word between each of the steps until the error messages
stop appearing. Note that the above steps just describe what needs to
be done - the full instructions on how to complete these steps are
available from the article link provided above.

If you have any problems understanding or applying the information
above please feel free to post a clarification and I will respond in a
timely manner.

Cheers!

answerguru-ga
Google Answers Researcher

---

Request for Answer Clarification by glazinguru-ga on 05 Jan 2003 13:14 PST

Hi Answerguru (well deserved)

The first of the possible solutions worked like a charm.  Can I now
move the Wfword2k.dot file somewhere or should I leave it on my
desktop?

Thanks for your original quick reply,

GG

---

Clarification of Answer by answerguru-ga on 05 Jan 2003 14:11 PST

Hi again glazinguru-ga,

First of all, thank you for the kind words and rating. If you have any
questions in the future, don't hesitate to direct them to me :)

As far as the Wfword2k.dot file is concerned, you may want to store it
with your winfax program files (the path should be something like
c:\program files\winfax) so that the template is available to you if
you ever need it in the future.

Cheers!

answerguru-ga
Google Answers Researcher

First time I've tried this service...won't be the last.  I really
appreciated the speed and the solution for my problem.