I can't shut down my computer by going to the start button then to
"shut down computer" I have to turn off the monitor and computer
manually. I have windows 95 and have recently done a thorough scan
disc and defragmatization. Everything else seems to be working fine. I
recently (today)got rid of a BUGBEAR virus with McAfee AVERT stinger
which I downloaded

Dear andre8291-ga;

Thank you for allowing me an opportunity to answer your interesting
question.

First, I recommend that you follow this link:

MICROSOFT PRODUCT SUPPORT SERVICES
“How to Troubleshoot Windows 95 Shutdown Problems”
http://support.microsoft.com/default.aspx?scid=KB;en-us;q145926

I also recommend you print this document if possible or get someone
else to do it for you before you get started as some of the steps will
lead you away from the instruction page or require you to take your
computer off line in order to reboot. Follow the steps beginning with
the first to try and eliminate some of the potential causes. If your
problem is due to some kind of error, which I suspect that it is, one
of these troubleshooting tips will likely find it.

Additionally, you can scan your computer using Symantec’s online
scanner to make sure that you are absolutely free of any viruses.

SYMANTEC
http://security.symantec.com/ssc/vc_scan.asp?j=1&langid=ie&venid=sym&plfid=20&pkj=TNMEPJUIYCZRWEJGSSK

If you still have a virus you can also find a removal tool on this
site:

SYMANTEC
http://securityresponse.symantec.com/avcenter/venc/data/w32.bugbear@mm.removal.tool.html

or this one:

BIZWEB
http://www.bizwebpage.top5hosting.com/freeware/Bugbear/

You may need to run one of these “fixes” even if you don’t find the
virus in the scan because if the virus is imbedded in your registry
your computer can become re-infected again and again each time you
reboot.

“Adaware” is one of the best tools around for making sure that any
annoying, unwanted or conflicting programs are not running in the
background causing your computer to hang up:

ADAWARE
http://www.adaware.com

If all else fails and you think the shutdown problem is similar to the
problems reported by others who have become infected with the
W32/Bugbear@MM virus, you can get technical help for a fee here:

GEEK HELP
http://www.888geekhelp.com/index_virus.html

I hope you find that that my research exceeds your expectations. If
you have any questions about my research please post a clarification
request prior to rating the answer. I welcome your rating and your
final comments and I look forward to working with you again in the
near future. Thank you for bringing your question to us.

Best regards;
Tutuzdad-ga



INFORMATION SOURCES


MICROSOFT PRODUCT SUPPORT SERVICES
“How to Troubleshoot Windows 95 Shutdown Problems”
http://support.microsoft.com/default.aspx?scid=KB;en-us;q145926


SYMANTEC
http://www.symantec.com


ADAWARE
http://www.adaware.com


BIZWEB
http://www.bizwebpage.top5hosting.com/freeware/Bugbear/


GEEK HELP
http://www.888geekhelp.com/index_virus.html


SEARCH STRATEGY


SEARCH ENGINE USED:

Google ://www.google.com


SEARCH TERMS USED:

WINDOWS 95 SHUTDOWN PROBLEMS

BUGBEAR SHUTDOWN PROBLEMS

BUGBEAR FIX REMOVAL

SYMANTEC

AWAWARE

Very complete answer. However,the Microsof Wizard for shut-down
problems wasn't available and Windows 95 doesn't support the Symantec
security scanner. I did get rid of the BUGBEAR virus, however, and
that seems to have solved the problem.So, thank you!