Attn: PWizard
When I try to print something I get an error message reading, "There
was an error writing to USB/Deskjet 880C/MY92B120CPGE for the printer
(HP Deskjet 880C): Your file waiting to be printed was deleted." I
think this problem may have begun a few days ago when, while printing,
the paper ran out.
I've tried "power cycling"the computer. Sometimes this helps;
sometimes not.
I have a Dell Inspiron laptop with 256k ram, using IE/Win 98.
If you can help. please be explicit--I'm not particularly well-versed
in computer stuff.
Thanks. |
Request for Question Clarification by
pwizard-ga
on
15 Jan 2003 09:38 PST
Greetings monreale,
When you try to print and receive the error,
1. Does the error occur every time or just sometimes?
2. Does the printer do anything at all? Does it show any status
messages or make any noises as if it's trying to print?
3. Have you tried unplugging the printer from the USB port, rebooting
the PC, then re-plugging in the printer?
My first guess is that there is probably something wrong with the
print driver or software installed for the printer. When you installed
the printer, did you install the complete software CD that came with
the printer, or did you simply plug it in and let Windows install the
drivers by itself? If you installed it from CD, you could always try
uninstalling and re-installing to see if it corrects the problem. I'm
of course going on the assumption that there is nothing physically
wrong with the printer (no error lights, paper jam, out of paper,
etc).
Let me know the answers to these questions and we'll continue
troubleshooting from there.
Thanks,
PWizard
|
Clarification of Question by
monreale-ga
on
16 Jan 2003 13:20 PST
Hello PWizard--
In answer to your questions:
1. Everytime, although there are two different error messages that
appear.
2.No.
3.I just tried this and, Eureka, the printer is working again. So I
think this case is closed and you should claim your payment.
Many thanks,
monreale
|
Greetings monreale,
I am happy to help you with your printer problem. Through our brief
round of troubleshooting, it looks like Windows just needed to reset
the print driver for the device. To recap, this was accomplished by
unplugging the printer, rebooting Windows, then re-plugging in the
printer to allow Windows a chance to re-initiate the connection and
re-install the drivers if necessary.
Another solution that would have probably corrected the problem would
have been to uninstall and re-install the drivers and software that
came with the printer. On some operating systems (such as Windows
2000/XP) you can just delete the printer then reboot the system and
let plug and play take over. Ultimately the goal is simply to get
Windows to re-install or re-initialize the driver set for the printer
so that the communication channel can be cleared.
I'm glad it wasn't something more serious such as a hardware error and
that we were able to solve it in such a short timeframe. Please let me
know if I can be of any further assistance.
Sincerely,
PWizard |
Request for Answer Clarification by
monreale-ga
on
16 Jan 2003 18:01 PST
Oops, Pwizard, I spoke too soon. I just booted up after a 3 hour
hiatus and when I tried to print, I once again got only an error
message. So the fix was only temporary. Can you guide me through a
permanent fix?
|
Clarification of Answer by
pwizard-ga
on
17 Jan 2003 06:19 PST
Of course, I'll be happy to help as best I can.
First, I'd like to suggest that you try what I recommended above,
which is to completely uninstall and reinstall your print drivers and
software for this printer. If the problem lies with the driver or
software, this should fix it. If the problem persists after this,
we'll look into other possible solutions.
I hope there's not something wrong with the printer itself (or USB
cable). But, we'll eliminate other possibilities first.
-PWizard
|
Request for Answer Clarification by
monreale-ga
on
17 Jan 2003 13:54 PST
I went through the uninstall/reinstall routine and everything is now
working fine. Let's close the book on this one, and thanks.
monreale
|
Clarification of Answer by
pwizard-ga
on
18 Jan 2003 05:02 PST
Always glad to help.
Take care,
PWizard
|
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