Helpmepls - -
The idea of brand equity's relationship with competitive positioning
has been developed in studies of profit in market share (PIMS) and
through a related concept of value chain analysis.
The PIMS studies originally done in the 1970s looked at what factors
influence profitability and by how much. Market share has the highest
impact on profitability of any of more than 60 factors studied;
product "quality" was a second important factor.
Quality and quality management became very important during the 1980s,
particularly as automobile and semiconductor companies responded to
Japanese companies' leadership in reliability.
By the 1990s, the focus had shifted to measuring value or quality. As
Jack Welch, the now-retired chairman of General Electric said,
"Yesterday doesn't count. All that matters is providing the most
value to customers tomorrow."
The way that it's done is through what's called today "value chain
analysis," mapping your products attributes against that of
competition, then exploiting both your strengths and your
competitors' weaknesses. "Brand" or "image" have long-lasting impact
and are hard to change, as they are tied to the performance of the
company or product.
An excellent introduction to value chain analysis, brand and
positioning is done by Bradley Gale. In this example, he uses an
equipment company and positions it against two key competitors:
Customer Value, Inc.
"Measuring and Improving Customer Value" (undated)
http://www.cval.com/Gale/ISBM.RTF
Interestingly enough, when Lou Gerstner took over the management of
IBM's portfolio of products, he instituted a similar measurement
system centrally within the company (rather than one run by each
division). His account is told in the book released at the end of
2002, "Who Says Elephants Can't Dance?"
A related piece on the MindTools website treats analysis of
strengths/weaknesses/opportunities/threats for a company and its
competitors:
MindTools
"SWOT Analysis" (Dec. 10, 2001)
http://www.mindtools.com/swot.html
Google search strategy:
PIMS + "market leadership"
"value chain analysis"
"brand equity"
If there's any part of this answer that's unclear, please request a
clarification before rating it.
Best regards,
Omnivorous-GA |