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Q: Windows Media Player ( Answered 5 out of 5 stars,   0 Comments )
Subject: Windows Media Player
Category: Computers
Asked by: 2big4al-ga
List Price: $15.00
Posted: 23 Jan 2003 09:43 PST
Expires: 22 Feb 2003 09:43 PST
Question ID: 147510
When I click on wmplayer.exe, I get a small window which is titled
"ERROR" with a yellow triangle enclosing an exclamation point, and a
box enclosing the word "OK" by which I delete the error message. In my
DOCUMENTS file, clicking on anything related to wmplayer, such as
(mpsetup.exe), a box comes up titled "Application Error" with a red
circle enclosing an "X" and "The instruction at "0x01005053"
referenced memory at "0x00000000". The memory could not be read", and
a box "OK to terminate the program", and a box "Cancel to debug the
program" (It doesn't). How do I fix it?

Request for Question Clarification by theta-ga on 23 Jan 2003 11:09 PST
Hi 2big4al-ga,
    A little more information will greatly help us researchers find a
solution to your problem. Please tell us :
    - What version of Windows are you using ? Windows 95/98/Me or
Windows 2K/XP ?
    - What version of media player are you trying to run ?  6/7/8/9 ?
    - When did this problem first start occurring ? For eg. : After
you installed some new program, or after a computer crash or after a
virus attack ?

Thank you,
Subject: Re: Windows Media Player
Answered By: theta-ga on 23 Jan 2003 12:22 PST
Rated:5 out of 5 stars
Hi 2big4al-ga,
   A preliminary search shows that there are a number of other users
sufferring with the same Media Player problems that you are. The
problem seems to be because of an incorrect installation or missing
   The simplest way for you to recover from this error, if you are
using Windows ME or Windows XP, is to use System Restore to restore
your system back to a time when Media Player worked.
   For more info on System restore, check out :
    - Windows Me : Roll back the clock with System Restore 

    - Using System Restore in Windows XP
      ( )

  If you don't want to use System Restore, then the only option left
is for you to repair or reinstall Media Player. You can find detailed
instructions for reinstalling all versions of Media Player at :
              - Windows Media Player: WMP mini FAQ
                ( )

 Please note that you can download the various versions of Media
Player (if you do not already have them on a CD ) from :
              - Windows Media Player Download
                ( )

Hope this helps.
If you need any clarifications, just ask! I will be glad to help.


Google/Google Groups Search Terms Used :
      windows using system restore
      windows media player error reinstall how to 
      windows media player error "the memory could not be read"

Request for Answer Clarification by 2big4al-ga on 25 Jan 2003 05:39 PST
Hi yourself, theta-ga:
I'm now running Windows 2000,Professional Edition. I don't know which
version of MP I have, but the installation goes back almost 3 years.
The trouble started after replacing Win 98 with Win 2000 a month or so
ago. Could that be it?

Clarification of Answer by theta-ga on 25 Jan 2003 08:52 PST
Hi again,
   Since the problem began after you upgraded to Windows 2000, the
reason could either be an improper installation, or audio/video driver
   - Windows 2000 ships with the Windows Media Player 7.1 by default.
In order to make sure that your problems are not caused by any
installation errors, you should download and install Windows Media
Player again. The two versions available for download for Windows 2000
are WMP v7.1 and WMP v9(latest). Since a lot of users have had
problems with v7.1, you might want to try installing v9.
     Download WMP from:
           - Windows Media Downloads

  - If, after reinstallation and a reboot, your problem is still not
solved, there may be an audio/video drivers problem.
    First, try opening your media files with Windows Media Player 6.4.
This version of media player also comes installed by default in
Windows 2000. Just search for a file named 'mplayer2.exe'. If it is
unable to open your media file, it will give an error that might help
us find a solution.

  - Make sure that you have the latest DirectX drivers installed. You
can download the latest version of DirectX from :
            - DirectX 9.0 End-user Runtime
  - Download and install the latest Windows 2000 drivers for your
audio and video cards.

Hope this helps.
Try out the steps outlined above, and tell me the results.


Request for Answer Clarification by 2big4al-ga on 26 Jan 2003 06:05 PST
You nailed it, theta-ga!
I downloaded v9 and it did the trick. It even changed the icon on the
tool bar. As for the DirectX drivers, I'll look into whether I have
the latest.
Thanks a bunch!

Clarification of Answer by theta-ga on 26 Jan 2003 06:11 PST
Hi 2big4al-ga, 
   Glad to have been of service. And Thanks for the tip!
2big4al-ga rated this answer:5 out of 5 stars and gave an additional tip of: $5.00

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