Hi sherpaj,
I spent a good deal of time looking around the web for the most
accurate case studies related to deployments of MS Exchange for
corporate collaboration. I found a number of case studies and took
some time to look through each to pull out the ones that I feel are
most relevant to your interests.
Below I've listed the name of the company for each case study, a link
to the case study and a quick "details" paragraph to give you an idea
of what the collaborative aspect of each case study refers to. The
first three or four case studies below I feel may be the most valuable
to you as they are the most detailed, specifically listing technical
features of MS Exchange/Outlook used to enhance collaboration,
implementations and resulting benefits (including TCO references where
possible.) The others may be valuable as well because they list
specific usages of Exchange for collaboration, but not
implementation/TCO detail, etc.
In addition, since you mentioned you were also interested in examples
where Exchange's collaboration features formed the foundation for an
additional software addon, I've included a few links in a second
section - in the same name/link/details format - as these case studies
do mention specific elements of Exchange used to enhance corporate
collaboration.
Finally, I list a link in the "Additional Links" section below to a
link on Microsoft's web site to a number of case studies on Microsoft
Exchange server. Though not all touch specifically on collaboration,
many do and you may choose to take some time to look through these in
case there is any specific information that is of interest to you.
If you would like to do further research on this on your own, you can
simply type the key words of interest, in the order of most importance
to you, into Google. For example, "outlook exchange collaboration case
study", may not yield as many accurate results as "exchange
collaborate case study outlook" - priority is assigned to the order of
the words.
HELPFUL HINT - If you are interested in more easily finding parts of
web pages you're interested in, download the Google Toolbar and click
on the "highlight" button - it will highlight the words you most
recently searched for, wherever they appear on a web page. Allows you
to quickly scan a page for highlighted terms.
Best of luck, and thank you in advance for rating this question. If
you have any questions prior to rating, please do not hesitate to use
the question clarification feature and I will be happy to provide
additional information as needed/desired.
Best,
rippo-ga
Google Answers Researcher
CASE STUDIES WHERE MS EXCHANGE/OUTLOOK IS THE PRIMARY COLLABORATIVE
FOCUS:
1) Denver Health Case Study:
http://www.microsoft.com/servers/evaluation/casestudies/DenverHealth.asp
Detail - Denver Health is uses collaboration features of MS Exchange
including group scheduling and remote e-mail access via Outlook,
moderated and non-moderated discussion groups, document sharing among
virtual teams, instant messaging, and shared tracking and management
of patient histories among doctors and other care providers.
2) Nabisco Case Study:
http://www.microsoft.com/resources/casestudies/CaseStudy.asp?CaseStudyID=11522
Detail - A Microsoft REJ analysis, audited by the Giga Information
Group, showed how Nabisco could, using MS Exchange, improve
collaboration during product development. A 25 percent projected
decrease in messaging server hardware, and 20 percent improvement in
information technology resource use contributed to an anticipated
Internal Rate of Return (IRR) of 72 percent and a payback period of
12.5 months. Specifically, Nabisco used discussion groups and
collaboration workgroups for issue tracking and project management.
3) Accenture
http://216.239.53.100/search?q=cache:2Kxu_wwWzpEC:www.kcura.com/services/case_studies/full_case_study/accenture.pdf+MS+exchange+collaboration+case+study&hl=en&ie=UTF-8
Detail - Need to take Accenture's existing intranet and publish it as
an extranet for Accenture alliance partners with secured online
collaboration environment and published document store on the Exchange
platform for team members from three separate companies.
4) Bosch Case Study
http://www.microsoft.com/resources/casestudies/CaseStudy.asp?CaseStudyID=11753
Detail - A Microsoft REJ analysis showed how Bosch could consolidate
messaging servers by 20 percent and achieve a 113 percent Internal
Rate of Return (IRR) with a 10-month payback by deploying Microsoft
Exchange 2000 Server for its collaboration features by deploying
Exchange 2000 Conferencing Server at the same time, gaining benefits
from desktop videoconferencing, online whiteboarding, and shared
applications, yielding a 157 percent IRR with a four month payback
period.
5) Quantum Case Study:
http://www.microsoft.com/resources/casestudies/CaseStudy.asp?CaseStudyID=11634
Detail - Quantum restructured their communications and learning
processes to develop new products and businesses by implementing a
communications and collaboration infrastructure around the
videoconferencing capabilities of MS Exchange 2000 Conferencing Server
that utilized instant messaging, enhanced chat, improved team public
folders and better document management through
the Web Storage System.
6) Ascendant TSG
http://www.microsoft.com/servers/evaluation/casestudies/AscendantTSG.asp
Detail - Lists the specific technical features of MS Exchange that
allowed Ascendant TSG to create a collaborative application atop
Exchange for collaboration amongst partners in mergers & acquisitions.
7) Australia New Zealand Bank:
http://www.microsoft.com/servers/evaluation/casestudies/ANZ.asp
Detail - Notes that ANZ used MS Exchange for collaboration via instant
messaging, presence information, data sharing, and audio-video
conferencing.
THIRD PARTY SOLUTIONS THAT LIST SPECIFIC FEATURES OF EXCHANGE/OUTLOOK
USED TO CREATE ADDITIONAL SOFTWARE
ADD-ONS:
+ Collaborative Applications built based on Exchange:
http://www.microsoft.com/resources/casestudies/CaseStudy.asp?CaseStudyID=13284
Detail - InsightShare wanted to create a collaboration tool that went
beyond document sharing and chat to enable both real-time
interactivity and asynchronous meeting capabilities, and it's Connect
is based on MS Exchange 2000, leveraging MS Exchange's Collaboration
Data Objects to cut its development schedule by eight months and its
development budget by 50 percent, saving $10 million overall because
of the speed and ease of using the Microsoft framework.
+ US Interactive
http://www.microsoft.com/servers/evaluation/casestudies/USI.asp
Detail - Using MS Exchange to offer high-end services to its clients,
including core functionality of Exchange 2000 including instant
messaging, real-time collaboration including chat and data/video
conferencing services, and unified messaging, which integrates voice,
fax, and pager, and wireless IP and cell phone integration as well.
+ Zivex Case Study:
http://www.microsoft.com/servers/evaluation/casestudies/zivex.asp
Detail - Zivex built on the Exchange 2000 feature set with a zOffice
application that is a virtual desktop which appears within a user's
Web browser after logging on (contains MS Outlook and Internet
Explorer) and provides users with functions such as an individualized
digital dashboard that allows the user to manage his or her
information, and a collaboration area that permits users to set up and
manage projects.
+ Designknet Collaborative Application built on Exchange:
http://www.microsoft.com/servers/evaluation/casestudies/unigraphics.asp
Detail - Company built virtual collaboration rooms.
ADDITIONAL LINKS:
Microsoft Exchange Case Studies Link:
http://www.microsoft.com/exchange/evaluation/casestudies/default.asp
Microsoft Hosted Exchange Case Studies Link:
http://216.239.53.100/search?q=cache:8pTxiRVn2uwC:www.microsoft.com/serviceproviders/hostedexchange/casestudies.asp+microsoft+exchange+case+studies+collaboration&hl=en&ie=UTF-8
SEARCH STRATEGY:
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