Request for Question Clarification by
leep-ga
on
26 Jan 2003 12:58 PST
Hm, ok. According to a discussion elsewhere, there are two known
causes of repeated Apple System Profiler (ASP) crashes. It sounds
like the following may not apply to you, but I will post the info I
found in case they may offer clues on your problem:
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1. Removing Norton Utilities or Norton System Works leaves one or more
files around that can cause ASP to crash.
2. Font management software, particularly Font Reserve, may have moved
fonts used by ASP out of System font folders.
---Fixing ASP Crash due to removed Norton Applications
If you had installed Norton Utilities or Norton System Works and later
removed these, there may still be an alias lurking in the
System/Libraries/Extension folder called SymDC.kext. Open Terminal,
type the following command, and press Enter to remove this alias:
sudo rm /System/Library/Extensions/SymDC.kext
You will be prompted for your Admin (login) password and the file will
be deleted. You may then want to close Terminal and restart your Mac.
---Fixing ASP Crash due to font management software
Several users have reported that Font Reserve's default behavior is to
move fonts out of the /System/Library/Fonts into a folder named "Fonts
Moved From Font Folders." The missing fonts were causing hangs and
crashes in Apple System Profiler (ASP), TextEdit, and other
applications. One user reported fixing this by booting into OS 9 and
copying the fonts back, though you could also probably do this with
Terminal and sudo. There is an option in Font Reserve to have it copy
the files, not move them, and this avoids the problem.
It appears that the two key fonts which are moved are
- HelveticaNeue.dfont in the Computer > OS X > Library > Fonts folder,
and
- Helvetica.dfont in Computer > OS X > System > Library > Fonts folder
where by "OS X" I mean whatever you have called the disk or volume
where you have OS X installed.
You can use Find (click on desktop, type Command+F) to search for the
font files on your OS X boot volume.
Note that Extensis provides more info on where fonts are in OS X here.
If you find these fonts are missing from their respective folders,
they will probably be in some other folder on your OS X boot volume.
Write down the location where the fonts are now located.
Boot into OS 9 and drag or copy the fonts from the folders where they
are now to the folders in which they belong, per the above.
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