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Q: Remote printer from server via internet (Remote desktop) ( No Answer,   4 Comments )
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Subject: Remote printer from server via internet (Remote desktop)
Category: Computers
Asked by: marbuck-ga
List Price: $25.00
Posted: 12 Feb 2003 20:46 PST
Expires: 20 Feb 2003 07:48 PST
Question ID: 160757
This problem has stumped our company's technical consultants.  Since I
am not a 'techie' further clarifications may be required to answer the
problem -- but here is the difficulty.

We have a HP deskjet 940C attached to our home computer.  The computer
can be linked to our office server via microsoft's remote desktop via
the internet. The server uses Windows 2000.  The challenge is to get
the home computer's printer to work when connected to the office
server.

Our technical consultant said he installed software that should make
it possible, then said we needed to install the right printer driver. 
But I'm not sure where/how to find this driver and what procedures are
to install.  (Checking around the HP website for downloadable drivers
doesn't seem to help me very much as -- at least from my limited
knowledge -- the HP940c printer does not seem to have a driver that
matches the server configurations described here.)

If possible, the answer you provide should outline a step-by-step,
layperson friendly approach to solving the problem.  If clarifications
are required, I will provide them as best as possible, but there may
be some delay if the questions are technical in nature.

Clarification of Question by marbuck-ga on 19 Feb 2003 14:59 PST
Thanks are due to bcrespino-ga.

His comment answewred this question perfectly. Specifically, he
referred me to the correct place for the HP driver, (a problem that
stumped me and our IT specialist), and gave solid step by step
instructions as requested.  If he is a google-qualified researcher, I
will be happy to arrange to pay the $25.00 offered for his assistance,
otherwise I will close the question with grattitude.
Answer  
There is no answer at this time.

Comments  
Subject: Re: Remote printer from server via internet (Remote desktop)
From: bcrespino-ga on 13 Feb 2003 11:49 PST
 
Providing client access to local printers
Terminal Services provides printer redirection which routes printing
jobs from the Terminal server to a printer attached to the local
computer of the client.

Print redirection can be disabled on a per-connection basis using
Terminal Services Configuration, see To connect client drives and
printers at logon Or, on a per-user basis using Active Directory Users
and Computers or Local Users and Computers, see To connect client
printers at logon

There are two ways to provide client access to local printers:

Automatic printer redirection - for 32-bit Terminal Services clients
that are included in Windows 2000.
Manual printer redirection - for 16-bit clients, Windows-based
Terminals, and local printers that require drivers other than those
shipped with Windows 2000 Server.
 Note

Bidirectional printing is not supported. 
Redirected printers are available for use with applications running on
the server. Redirected printers appear in the Printers folder in
Control Panel and are named in this format: Client printer name/Client
computer name/Session number.
Clients see only their own redirected printers in the Printers dialog
box.
Automatic printer redirection
For 32-bit Windows 2000 Terminal Services clients, printer redirection
is automatic when the local printer uses a driver that is installed on
the Windows 2000 server.

When a client logs on to Terminal Services, local printers attached to
LPT, COM, and USB ports that are installed on the client computer are
automatically detected and a local queue is created on the server. The
client computer printer settings for the default printer and some
properties (such as printing on both sides of the page) are used by
the server.

When a client disconnects or ends the session, the printer queue is
deleted and any incomplete or pending print jobs are lost. Information
about the client's local printers and settings are saved on the client
computer. On subsequent logons, the printer queue is created using the
information stored on the client computer.

If a printer driver is not found on the server, an event is logged and
the client printer is not created. To make the printer available, the
driver must be manually installed on the server.

Manual printer redirection
Printers attached to LPT and COM ports on the client's local computer
can be manually redirected for use with Terminal Services clients.
 Note

Manual redirection of printers connected through USB ports is not
supported.
To manually redirect a client printer, contact your administrator and
provide the name of your computer (or IP address for a Windows-based
Terminal). The client must be connected to the Terminal server during
manual redirection.

The administrator uses Add Printers in Printers in Control Panel to
manually add the printer. The administrator uses the client computer
name to select the printer port from the list of available ports in
Add Printer. Ports for all clients currently connected to the server
appear in the Port list. Terminal Services client ports are listed as
follows:

Port Description 
TS computername:PortX (where Port is the type of port and X is the
port number)

When a client disconnects or ends the session, the printer queue is
deleted and any incomplete or pending print jobs are lost. Information
about client local printers and settings are saved on the client
computer. On subsequent logons, the printer queue is created using the
information stored on the client computer.

 Note

When automatic redirection for 32-bit client printers fails, an event
is logged. This event in the log should contain information about the
reason for redirection failure and, if applicable, which server-side
driver is missing.
When the client disconnects or logs off, the printer queue is deleted,
and incomplete or pending print jobs are lost.
After the initial manual redirection, printers are automatically
redirected during subsequent logons.
Subject: Re: Remote printer from server via internet (Remote desktop)
From: spat-ga on 15 Feb 2003 07:05 PST
 
Has the most recent service pack for Windows 2000 has been applied to
your server (Service Pack 3)?  If not, you should get your technical
people to do this.

If this has already been applied, or does not solve the problem, and
assuming you have no other problems 'normally' printing to your
printer, your problem could be due to either of the following issues:-


i)  Printer Driver.  

The Windows 2000 Server you are connecting to needs to have a printer
driver for the Deskjet 940c installed on it.  Without the driver, the
print will not work.

You can check whether this is the case by looking at the event log on
the server.  If the server does not have a driver for the 940C, the
log will contain a PRINT error event stating that the print job failed
because of a missing driver.  If this is the case, you can download a
940C driver from HP at:

http://h20015.www2.hp.com/en/softwareDownloadIndex.jhtml?reg=&cc=&softitem=dj1204en&prodId=hpdeskjet934009&lc=en&sw_lang=en

Remember, this driver needs to be installed on the server.


ii)  Windows 2000 Remote Desktop Bug

There is a bug in the printer redirection code for Windows 2000 Server
which can, under certain specific circumstances, cause redirected
printing to fail.  A hotfix is available from Microsoft to cure this
problem.  More information about this is available from the Microsoft
Knowledgebase, at:

http://support.microsoft.com/default.aspx?scid=kb;en-us;328020
Subject: Re: Remote printer from server via internet (Remote desktop)
From: marbuck-ga on 16 Feb 2003 18:12 PST
 
the above comment looks like it is close to an 'answer' but I won't
know until I get back to the office tomorrow, install the driver, then
home again to test it out on the home printer.  Will of course report
on the results then.
Subject: Re: Remote printer from server via internet (Remote desktop)
From: zeerah-ga on 18 Feb 2003 14:50 PST
 
Just to clarify, what you trying to do is send print jobs to your home
printer from work? or the other way around?

or is it just that when you go to print while using the Remote desktop
software, it doesn't print?

If your trying to get at your machine from home, or a printer at your
office, i would recommend you setup a VPN, its pretty quick and
painless, all the stuff for a VPN is setup in box 2k and XP. Once you
get your vpn connection established, you should be able to browse the
network just like your machine was plugged into the network at your
work. Theres a bit more to it, but First try the the other posters
comments, if they don't work, i can post complete instructions for
you, the VPN setup will work for sure though, we use this kind of
configuration all over our offices here.

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