My mouse cursor freezes in windowsXP Pro. I know the mouse works,
having tried it on another machine. However i continually get an error
mssage in the device manager that says it's loaded the drivers for the
device but it cannot find the hardware device. The mouse is a MS
Trackball Explorer. I've removed the device drivers and re-installed
them plugged and unplugged the mouse, in essence i've tried just
about everything, to no avail. Windows also loads a MS PS/2 Port
mouse each time i boot up. but says the same thing, "cannot find the
hardware device". I've tried the Microsoft Knowlege Base Article #
321122 but that did now solve the problem. I think i've tried
everything short of a complete re-install of windows XP . I would
rather not attempt that at this point.
So far the KB article is the closest i can find about this problem. I
will be glad to clarify this question. I need help finding other
areas to look for a solution.
thank you . |
Request for Question Clarification by
sublime1-ga
on
16 Feb 2003 11:20 PST
jaisaii...
You confirm having performed many of the steps detailed in
the MSKB 321122 article, but do not say if you performed the
extensive registry edits outlined therein. Can you confirm?
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Clarification of Question by
jaisaii-ga
on
16 Feb 2003 15:46 PST
Yes I have done all of the registry edits which are stated in the KB
article.
Further, I have unintalled SP1. I am now considering running a
"repair/install" of XP from the original disc. But I want to avoid
that if at all possible.
Hope this helps clarify for you.
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Clarification of Question by
jaisaii-ga
on
16 Feb 2003 19:20 PST
I've done a 'repair/install' of winXP but I'm still without use of my
mouse. Still have the cursor frozen in the center of my screen. The
device manager lists the MS Trackball Explorer but with a BANG! that
says it loaded the drivers for this device but cannot find the
hardware device. And I'm back where I began.
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Request for Question Clarification by
feilong-ga
on
16 Feb 2003 19:33 PST
SP1 has nothing to do with your problem. This is clearly a hardware
issue. You said that Windows also loads a MS PS/2 Port mouse each time
you boot up. If there are 2 mouse devices displayed in your device
manager, just remove the other one and reboot. If it still loads the
after you restart, disable it through it's properties then reboot.
Please confirm if this helps.
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Clarification of Question by
jaisaii-ga
on
16 Feb 2003 21:03 PST
Yes there were two devices listed in the device manager, the ps/2 port
mouse, and the Trackball. However, i have tried disabling the ps/2
and it still re-appeared as 'disabled' when i rebooted. I tried those
things long ago to no avail. But this time after doing the
'repair/install' the ps/2 mouse did NOT show up. The trackball did
however, and it still says the device drivers were loaded but cannot
find the hardware device. I've uninstalled that and installed the
Intellipoint software, this time with the result that it loads the
intellipoint drivers but with the same 'cannot find hardware' error.
I've tried using the trackball with the USB/PS/2 adapter on the ps/2
port but it still says it can't find the hardware. I've plugged the
trackball using the adapter , into another computer and by default it
worked just fine as a 'normal' mouse. In a nutshell.... none of the
things mentioned here have worked to solve the problem as yet.
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Request for Question Clarification by
sublime1-ga
on
16 Feb 2003 22:03 PST
jaisaii...
After running the "ip4_1engallmsi.exe" file containing the driver and
set-up files, look in the Program Files/Microsoft IntelliPoint
4.0/Mouse/SETUP directory and find oemsetup.exe. Running it actually
installs the IntelliPoint driver. Try that and let me know.
sublime1-ga
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Clarification of Question by
jaisaii-ga
on
17 Feb 2003 09:04 PST
Yes I've tried that. No it didn't help. The mouse is still frozen.
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Request for Question Clarification by
sublime1-ga
on
17 Feb 2003 16:01 PST
jaisaii...
Perhaps you've tried this also, let me know:
Go to this page on the Compusys IT site, and find where it says:
"Most often Windows automatically detects and sets up the hardware
device. You don't need to do anything other than confirm the setup.
In some cases, Windows cannot find the hardware device, and you must
set it up manually. To do so, select Add a new device from the
Add/Remove Hardware Wizard and then click the Next button. When
prompted to search for the new hardware, click No, I want to select
the hardware from a list and click the Next button."
http://www.compusysit.com.au/win2k.htm
Then continue with the instructions and manually install the mouse
and drivers. There are also instructions for using the Windows
Troubleshooter.
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Clarification of Question by
jaisaii-ga
on
18 Feb 2003 22:20 PST
Yes I've tried that already, however since I'm running WindowsXP Pro
and not Windows 2000, the proceedure as outlined at that site is only
similar. Never the less, it did not solve the problem.
Unless I can get something new to try, it's looking like my next step
is going to be a fresh install of XP on a separate drive, and see if
perhaps there might be a problem with the mobo itself. But I
appreciate all your efforts thus far. I'll let you know if the fresh
install on the separage drive works or not. And we can go from there.
Again, thank you.
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Clarification of Question by
jaisaii-ga
on
18 Feb 2003 22:35 PST
BTW....I'm not giving up on this man, I'm still looking for a solution
that won't involve setting up a whole new OS. So I'm holding off on
that untill this weekend. Maybe you can find something obscure we
haven't tried as yet.. hope so :)
Could be a nice bonus in it for ya !
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