Hi, 
 
I'm looking for three or four different case studies that deal
directly with and support the following statement:
 
"Implementing a system to address all of the needs of all of the users
will usually address some of the needs of some of the users, but will
always fail to address all of the needs of all of the users."
 
The case studies will be used to show how implementing a overly-broad
computer information system will fail to work for everyone. 
Therefore, they should relate to computer information systems or, at
the least, corporate/government procedural systems.  Also, these case
studies should not come from the marketing departement of some company
-- those are generally one-sided pieces of advertising used to sell
their product.
 
Please ask for clarification if you have any questions.  Thanks!!  

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Request for Question Clarification by answerguru-ga on 17 May 2002 09:53 PDT

Hi there, 
 
I just wanted to know if by "case study" you would accept reference to
companies that experienced such a situation along with a short
description. Google Answer guidelines restrict us from posting entire
studies here, and most of the information you are requesting is not
available from a web link.
 
Thanks, 
answerguru-ga 

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Clarification of Question by halogenstudios-ga on 19 May 2002 11:03 PDT

I'm not looking for the actual case studies to be posted -- most case
studies are at a minimum 5 pages.  I would just like three or four
references.  If the references are not a web site, that's fine, I have
no problem looking it up in a book.  I would immagine most of these
case studies would appear in an academic text book.  I hope that
answers your question.
 
Also, if this question expires, I will post it again. 

Do a google search on "SAP Failures" this returns some good cases
where companies have tried to implement an SAP solution and failed.

I have found this publication for IT professionals http://www.CIO.com
to be very helpful resource for issues you have described.