Hello barbarah-ga,
This was a very interesting and challenging research project. I was
able to find a lot of information about trends in government IT
planning and implementation and initiatives for comprehensive IT
service management. I also found quite a lot of literature, including
some benchmarking reports on new trends in IT procurement and
information systems management. Finding specific benchmarking
information on staffing IT/IM departments was much tougher but I think
the information I’ve collected will give you a good overview of what
is happening in the field and you can then decide which of the
proprietary reports I’ve located will give you additional value worth
the price.
Taking a “portfolio approach” to IT procurement is one of the most
frequently mentioned trends in the trade and business press as it
relates to your situation of evaluating all information management
requests and making the “buy or build” decision about providing the
requested service. Taking a “portfolio approach” means that your staff
will be managing a wide variety of resources for a broad spectrum of
customers that you will buy from a wide variety of vendors. This is an
extremely complex process that means new ways of managing both the
organization and the procurement and vendor management processes. I’ve
collected a variety of resources to help you evaluate how other
organizations are dealing with these issues and how they might come
into play for you.
I’ve included additional resources specifically on IT benchmarking,
general IT management, and some implementation case studies under
separate headings below.
barbarah-ga, I believe these resources will help you get a better
overview of how other large organizations are dealing with the
challenges you’re facing. Please ask for clarification on any of this.
I wish you well for your project.
czh
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INFORMATION TECHNOLOGY PROCUREMENT TRENDS
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http://www.technologynews.net/win2k/elephant.pdf
Info-Tech Research Group
Buying the Elephant: A Portfolio Approach to IT Procurement
“To buy or not to buy” is no longer the question when it comes to
investing in information technology. Since roughly half of today’s IT
budget is earmarked for vendors of hardware, software,
telecommunications and services, CIOs and other IT decision-makers
might now well ask: How can I leverage external spending to meet my
most pressing objectives, including: Cutting costs, Improving service,
Reducing complexity, Lowering risk?
This White Paper presents the case for IT procurement as a forceful
yet neglected IT strategy tool and suggest four tactics for
effectively deploying it.
1) View IT capability as a portfolio to be optimized
2) Shift the IT portfolio towards commoditized products and services
3) Shrink the number of vendors to grow buying power
4) Drive value-creating procurements and leave the rest to others.
***** This is a 38 page report that can be downloaded for free
http://www.people3.com/web.3.b.aspx
Organizing for Results: IT Structures and Staffing Survey
$2500, Gartner, Mercer and ITAA, February 2003
http://www.people3.com/web.1.c.14.aspx
Survey Indicates No 'One Size Fits All' Solution to IT Structures and
Staffing
Joint Study Released by peopleł, Mercer Human Resource Consulting and
ITAA
STAMFORD, CONN., February 3, 2003 -- The design and function of an IT
department has a direct impact on a company's performance, but the
real challenge is finding the proper model to maximize productivity.
peopleł, Inc., a unit of Gartner, Inc. (NYSE: IT and ITB),
participated in a joint survey with Mercer Human Resource Consulting
and the Information Technology Association of America (ITAA). The
newly released survey provides comprehensive benchmark data on
practices of designing and staffing the IT function to maximize
business results.
http://www3.best-in-class.com/bestp/BPCatalog.nsf/FileDownload/ItemOP-76A/$FILE/OP-76_Procurement_Mangement.pdf
Online Report Summary: Optimizing Procurement Management - Structuring
for Growth
Best Practices LLC
Optimizing Procurement Management: Structure for Growth
$1500, 56 pages
***** You have to register to be able to access the free download of
the report summary. The report covers procurement staffing and budgets
Optimizing Procurement Management: Structuring for Growth
For companies that wish to create more streamlined and responsive
procurement operations to maintain competitive advantage, this study
is the answer. The best practices in this study were developed after
the review and analysis of 10 different companies in 7 industries.
Among the many benefits reported, companies utilizing these best
practices have reported first-year hard-dollar cost savings
approaching $350 million, 97% increase in e-procurement spending to
cut costs and 96% reduction in costs related to purchase-order
processing.
http://www.info-edge.com/product_detail.asp?sku1=1080476&sku2=1080477&sku3=1080478&sku4=1080479&sku5=1084837&
The Measurement of IT: Key Metrics for Delivering Business Value
Giga Information Group, 1/2003, GA-6113, 110 pages, $995
The first metrics are operational metrics. Focusing on these metrics
enables you to improve the performance, productivity and efficiency of
the specific IT function. Operational metrics include such things as
cycle times, defect counts and output rates. The second metrics are
value metrics. Focusing on these metrics enables you to demonstrate
the function’s value to the overall business. Value metrics tend to be
cost and/or revenue based. Examples would include cost per business
transaction, cost of IT per end user, revenue and profitability of a
new IT-enabled product or service, etc.
http://www.capsresearch.org/listof.htm
Benchmarking
CAPS' Benchmarking consists of compiling and publishing benchmark
reports for separate industries: from aerospace to telecommunications
services. These reports, published on an annual or bi-annual basis,
list the performance metrics of greatest interest to purchasing
professionals in each industry as well as a standard set of benchmarks
that are collected in each of the industries.
***** Offers a variety of benchmarking reports that will give you some
insight into staffing levels.
http://software.saq.ch/keyonote5.pdf
SUCCESSFUL IT PROCUREMENT 1 Introduction 2. Reference Set of Best ...
7 page report on European benchmarking study
http://www.technologyevaluation.com/About_TEC.asp
The Arlington Software Corporation, through its ownership of the
domain name TechnologyEvaluation.Com and the launching of its
satellite site, the ERP Evaluation Center has reshaped the landscape
with regard to how "better" IT decisions are made.
Our business is predicated on the fact that every year, in excess of
100 billion dollars are lost due to IT projects that fail as a result
of poor planning and selection. With the vast majority of these
failures and cost overruns, attributed to projects not implemented,
our mission is simple.
To provide IT decision makers and advisors with ready and affordable
access to the advanced tools and expertise they require.
http://www.purchasingresearchservice.com/
The Purchasing Research Service is an online database containing
thousands of items of information covering the global purchasing
profession.
http://www.its.state.nc.us/ITProcurement/Default.asp
North Carolina Office of Information Technology Services
The Enterprise Program Management Office manages and administers
several project planning and estimating software tools --
KnowledgePLAN and Predictive Cost Modeling (PCM).
****** Many other services. This site is definitely talking about the
same issues you’re concerned with
http://benchmarking.procureweb.ac.uk/
Government agency grappling with procurement benchmarking
http://www.eitforum.com/sitemap.asp
PORTFOLIO MANAGEMENT FORUM SITEMAP
The Portfolio Management Forum is composed of topic headings that
provide information on disciplines that complement portfolio
management. Some of these topics are subsets of portfolio management,
like project management, risk management, and vendor management. Other
topics are larger disciplines that incorporate portfolio management,
like value management, product lifecycle management, and new product
development.
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BENCHMARKING FOR INFORMATION SYSTEMS / TECHNOLOGY
-------------------------------------------------
http://www.ismbc.org/
The Information Systems Management Benchmarking Consortium (ISMBC™)
brings together information systems professionals from a variety of
companies to conduct targeted studies on issues related to improving
the performance and effectiveness of Information Systems
organizations. Group studies target operations, procurement,
development and maintenance in different environments (including
mainframe, client server and personal computing network environments).
http://www.itpba.com/
Information Technology Procurement Benchmarking Association
http://www.pasba.com/
The Procurement And Supply-chain Benchmarking Association (PASBA™) is
currently a free association of procurement and supply chain
organizations within major corporations. PASBA™ conducts benchmarking
studies to identify practices that improve the overall operations of
the members.
http://www.benchnet.com/
The Benchmarking Exchange
http://www.capsresearch.org/default.htm
CAPS Research is a non-profit, independent research organization
co-sponsored by Arizona State University W. P. Carey School of
Business and the Institute for Supply Management. Its mission is to
help organizations achieve competitive advantage by providing them
with leading-edge research to support the evolution of strategic
purchasing and supply management.
***** This site offers a wide variety of reports that might be useful
for you.
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GENERAL IT MANAGEMENT RESOURCES
-------------------------------
This section covers publications and organizations that have general
resources for IT management and support.
http://www.info-edge.com/reports/CE-3501O.asp
2002 Information Systems and E-Business Spending: Trends by
Organization Size
Computer Economics -- 181 page report, CE-3501O, June 2002, $500
http://www.himss.org/ASP/index.asp
Healthcare Information and Management Systems Society
http://www.gcn.com/about/sitemap.html
Government Computer News
http://www.washingtontechnology.com/
Washington Technology is the only national newspaper for government IT
systems integrators and resellers.
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TECHNOLOGY IMPLEMENTATION CASE STUDIES, PAPERS
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http://gta.georgia.gov/02/channel/0,2188,1070969_1074522,00.html
Georgia Technology Authority
About Us
GTA's purpose is to set the direction for the state's use of
technology and to make government transactions and information
accessible anywhere, anytime.
GTA manages the state's computer and telecom services and promotes the
cost-effective use of technology in state and local government.
http://gta.georgia.gov/02/channel/0,2188,1070969_1074427,00.html
Procurement
The GTA Acquisition Management Office (AMO) is responsible for the
procurement of all IT products and services for the state of Georgia.
The GTA AMO also provides consulting services for IT acquisitions;
solicitation document preparation and issuance; evaluation and award
services; and contract administration services.
http://www.washingtontechnology.com/news/15_10/state/1676-1.html
08/14/00 -- New Georgia Authority Plans One-Stop IT Decision Shop
http://www.state.la.us/oit/docs/IT_Master_Plan_041102.pdf
The State IT Master Plan – State of Louisiana
***** This is a 13 page brochure with a comprehensive overview and
lots of illustrations showing the organizational alignments. The
staffing numbers are not included.
http://www.annapolis.gov/citizens/depts/finance/plan/s_recomm.pdf
http://www.annapolis.gov/citizens/depts/finance/plan/delivery.pdf
http://www.annapolis.gov/citizens/depts/finance/plan/exec.pdf
City of Annapolis – IT Service Delivery
**** This is a three part presentation of the reorganization planning
for IT services by the City of Annapolis. The documents include
financial and staffing considerations.
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SEARCH STRATEGY
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healthcare information systems
healthcare provider systems
benchmarking +IT build or buy
benchmarking +IT procurement
"IT Procurement Staff"
staffing large organization "IT procurement" department
staffing levels "IT procurement" |
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