i asked this question once before, but i thought i would try one more
time before awarding bobbie-ga7 the answer for his partial answer. 
see below
===
Question ID: 160415 
Who put together helpsong.wav, the recording of someone complaining to
the Canon service department about losing all his data - "everything 
that i've been working on for the LAST 5 YEARS OF MY LIFE!!!"  I'm 
interested in both the person who called in AND who did the 
outstanding job on the music  

  http://samchillian.com/old/helpsong.wav 

You can read about and download a Canon Help Desk Recording here
although this recording is not set to music.
http://www.antipixel.com/blog/archives/2002/10/05/canon_help_desk_recording.html

Subject: Re: origin of HELPSONG.WAV - Canon service call set to music
From: pinkfreud-ga on 12 Feb 2003 12:27 PST 	  
I haven't been able to find out who wrote the piano score for the
musical version, but here's a bit of detail about the person who made
the call:
 
"...when we heard Steven Thrasher's hissy-fit customer service call
about the missing hard drive on his laptop, something about the audio
just seemed right. It turns out our instincts were on the money. A
Canon spokeswoman explains that Thrasher's too-hot-for-TV phone call
was not, repeat not, to Canon or to an authorized Canon
representative, but rather to a third-party extended warranty service
provider whom she declined to name. In a get-more-flies-with-honey
denouement, it turns out Thrasher, more nonplussed than ever, called
the company Monday to complain that the .wav file of his explosion
(currently flying around the globe..."
 
http://www.suck.com/daily/98/08/27/daily.html