i'd like a site review on www.conferencers.com  We're not looking to
win awards, just sell more conferencers.  General feedback as well as
specific suggestions, errors, confusions, etc. Include links to the
pages where suggestions are appropriate.

Would you buy a conferencer from this site? Why? Why not?  It's ok to
go ahead to order page and put google researcher in order, and put
1234 etc in credit card.

I believe an detailed review would be slightly more than I could
answer in GoogleAnswers.  It would be more beneficial for you to
contact a profession firm or research it for yourself.  Below I've
listed three books and some websites that will be helpful to you. 
Below that I've listed a general review of your website that I
conducted myself.  I am a professional internet developer and
qualified to make such an evaluation, but you really need a more
detailed review than I can provide here.

Websites:
http://www.useit.com/
http://www.usableweb.com/
http://www.usabilityfirst.com/
http://www.webmasterbase.com/article.php?aid=223&pid=9

Books:
Homepage Usability -
http://www.amazon.com/exec/obidos/ASIN/073571102X/qid=1021927794/sr=8-3/ref=sr_8_3/103-2037765-7019830
Designing Web Usability -
http://www.amazon.com/exec/obidos/ASIN/156205810X/qid=1021927794/sr=8-1/ref=sr_8_1/103-2037765-7019830
Usability for the Web -
http://www.amazon.com/exec/obidos/ASIN/1558606580/qid=1021927794/sr=8-2/ref=sr_8_2/103-2037765-7019830

General Review of your website:
1. Your four products on the homepage is great!  Good to place your
products directly in front of your potential customers.  Major
increase in sales by doing this.
2. Change your first paragraph so it makes sense and uses proper
English.  Make it extend the entire width of the web page, not just a
portion of it.
3. Make your logo easier to see.  Increasing your branding will
increase the number of repeat visits you receive.
4. Take off the graphic in the top left!
5. If you are going to use a side navigation bar, add a background
color to the bar to easily distinguish it from the main content of the
website.
6. Place your "View Cart" button higher up on the page.  You might
want to consider adding a shopping cart icon it.  Many visitors now
look for an icon when they "scan" the website.
7. On your "why use an audio conferencer?" link, I suggest placing
that link in your initial paragraph on the home page and eliminating
it from the sidebar. Visitors love content and this link should be
more visible.
8. Also make your "Live Chat" link more visible and place it higher on
the page.
By using the graphic on the top left you have really extended your
page down a lot more than is neccessary.
9. Remove the word "polycom" from the links above your phones.  It's
redundant to mention it every time.
10. Change the buy button under the pictures to a "more info" button. 
A link marked "buy" should take you directly to the order page.
11. Your pricing table is confusing.  Your "Use:, Retail:, etc." do
not stand out.  Either elimate the table by just showing your price,
or create a light grey bar across the table on every other row.  I
also recommend crossing out the retail price using the HTML StrikeOut
tag.
12. Your "Use:" field should be more visible so visitors can easily
determine the phone that's right for their needs.  I suggest placing
it above the picture in bold, not the actual name of the phone.  The
name of the product is not as important as the use of the product.
13. The links at the bottom of the page (but above the footer) should
span the entire width of the page.  Do not condense them into two
lines.

This concludes my basic review of your homepage.  I would definitely
recommend getting a more detailed review.  If you have any questions,
please don't hesitate to ask for clarification.  Thank you!

Xemion

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Request for Answer Clarification by headsetsdotcom-ga on 20 May 2002 16:39 PDT

xemion, thanks for this.  I need a site review, rather than home page.

---

Clarification of Answer by xemion-ga on 20 May 2002 21:09 PDT

The below firms will be able to help you obtain a professional
analysis of your website.  It is really beyond the scope of the Google
Answers service.  It takes lots of testing and the result is a large
and detailed document.  It should also involve interaction with you to
help solve the problems that are found.  I suggest that you use these
or other firms specializing in this service.  Google Answers will not
be able to provide a review that will fully suit your needs.

http://www.taylorinsights.com/
http://www.interpixdesign.com/
http://www.nextleft.com/flash/html/expertise/exp_des_products.html
http://www.theusabilitycompany.com/

I found these by searching Overture for "usability".  Thanks again!

Xemion

---

Request for Answer Clarification by headsetsdotcom-ga on 21 May 2002 11:08 PDT

Xemion,  thanks for telling me where I can get the job done, but my
question is for someone on google to do it.  I specified the site, not
the home page.  I don't want to keep going back and forward on this. 
If the question is not what you want to do, that's fine, but the
question was specific about the needs.

---

Clarification of Answer by xemion-ga on 21 May 2002 11:50 PDT

I'm sorry my answer is not up to your specification then.  I still
believe that you are looking in the wrong place for your information. 
Please do not accept my answer.  Thank you and good luck finding the
information you want!

Xemion

Hi headsetsdotcom, 
I guess this is your second site on Google asking for user testing and
it seems that you are really Njoying this single place of Google for
your queries. Thanks for it.

Regarding your site, I'd say that I liked it as a user and the flow
was easy to
navigate w/o any complexity. I feel that you need to make some
cosmetic and code changes so that the site can get a more touch-up.

Here are my testing results:

1. When the first page is viewed, my first feeling was that there is a
lot of
White space in it and you need to remove this.

2. There is no need to have a Vertical Scroll bar on the first page.
You can
remove this very easily by formatting the content and by removing the
unnecessary white space.

3. All the links are working fine and there is no dead link.

4. At the top right hand side, you can align "Looking for Telephone 
Headsets?" in a single line, to make it look better.

5. All the images in full length look quite cool and catchy.

6. Is it possible for you to have a large image available for the
different
colors of Polycom SoundStation Premier. Currently it's only for
Charcoal mist.

7. When a product is selected for Cart, there is no check for the
number field.
I mean that I tried to gave a character and it accepted that. On the
first hand
only, it should tell the customer to enter only number.

8. In the Shopping Cart, if I give an alphanumeric character in the
text box, I
get an error saying that 
"Software error:
 Cant insert
 For help, please send mail to the webmaster (admin), giving this
error message
and the time and date of the error"
It seems that it is trying to write and alphanumeric data to a numeric
field in
your database which is throwing this error. This should be taken care
of.

9. The checkout page takes lot of time to download.

10. Quantity and the Item Price should be together to give a better 
understanding of the Total Price. Also the column where you've given
the Quantity, you should give the Serial number for the items. This
will give an indication to the user about how many different items are
being purchased.

11. In the "Checkout your order" page, there is a line which says
"NOTE: To
delete an item from your cart, set the Quantity to 0. " But here there
is no
option to make any change. So this line either should be removed or
some
functionality should be added to make the changes. This line is very
much misleading here.

12. When I cliked on top Update button on the "Checkout your order"
page, I get
the following error:
"Content-type: text/html 
Software error:
Bad format file: No row definition.
For help, please send mail to the webmaster (admin), giving this error
message
and the time and date of the error"

This should be re-checked.

13. There is no front end check on the check out page. By front end
checking, I mean that when I give zip code, the code should check that
its all numbers and should not exceed 5 digits. Similarly for the
expiration date, email id, phone number and other fields there should
be appropriate checks.

14. I tried to enter numbers more than 16 digits in the Credit card
field, and it accepeted that. I think currently this field is for test
purpose only, but make sure about this test also in CC field.

These are my testing results. I enjoyed doing the testing because the
site was
very much user friendly and easy to navigate. It will definitly
attract customers. I'll definitely purchase your products whenever
need be.
 
I hope this will help you out.
 
Regards, 
netcrazy

Thanks Net Crazy. Apreciate the time on an unpaid answer.  I'm putting
some more site reviews up. Hope you can pick one up. :-)