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Q: How to get US Robotics External Modem Running on RH Linux? ( No Answer,   0 Comments )
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Subject: How to get US Robotics External Modem Running on RH Linux?
Category: Computers > Operating Systems
Asked by: gardens_of_now-ga
List Price: $10.00
Posted: 06 Mar 2003 12:40 PST
Expires: 05 Apr 2003 12:40 PST
Question ID: 172819
Payment to anyone who can help me get my U.S. Robotics Modem
model 00568603 Sportster dial-up external dial-up modem running on
RedHat
Linux 7.3 (2.4.18 kernel) in under 1/2 hour.  It seems that the modem
is not being detected.  And possibly RH 7.3 lacks a driver for this
modem.  Let me
know when a good time for you to work on this is if you need to
troubleshoot.

-> What I've Done So Far:
On my Slackware 4.x Linux in '99, this modem worked just fine. 
'ifconfig' only shows loopback.  I have tried cycling the power on the
modem, as one newsgroup posting recommended.  I've looked at the links
from /dev/ttySx and tried varying device targets with the GUI set-up
dialogues.  I've tried both GNOME and KDE GUI wizards.  GNOME's
hardware profiler does not show the modem.  I've searched for a driver
kit for this modem on Linux on the web but haven't found one.

Request for Question Clarification by googleexpert-ga on 06 Mar 2003 13:08 PST
have you checked out:
http://www.linuxquestions.org/questions/history/39949 ?

Clarification of Question by gardens_of_now-ga on 06 Mar 2003 14:05 PST
I just checked out the entire thread at 

    http://www.linuxquestions.org/questions/history/39949

and there was no resolution of the problem there.

Request for Question Clarification by maniac-ga on 06 Mar 2003 16:09 PST
Hello Gardens_of_now,

Hmm. Based on my experience with Red Hat, I would be surprised if an
external modem would be detected by a hardware scan (usually done by
scanning the PCI bus). A few questions / comments
 - During the original install of Red Hat, was this device present and
if so, did you attempt to configure (to establish your network
interface)? I assume you don't want to reinstall Linux, but this would
be helpful to know.
 - At GMU, they have a pretty detailed "mini-how-to" for their
specific set up.
  http://cpe.gmu.edu/linux.htm
This mentions both the Sportster external and internal modem. The
network settings would be different, but perhaps this would give you a
pointer to the steps involved.
  - If there are any specific error messages in /var/log/messages
related to the modem, please include them in a clarification request.

  --Maniac

Clarification of Question by gardens_of_now-ga on 06 Mar 2003 17:15 PST
The external modem was turned off during the original install of RH
7.3 Linux.

The error message I get from the KDE's KPP GUI utility is "Modem is
busy".  The RedHat "neat" GUI utility hangs sometimes when I try to
use the modem.  I will get  the /var/log messages when I get a chance.

The GMU page mentioned deals with an internal one, and does not
discuss problems with detection.

Is there a detection utility that I can run?

I would think that there would be a way to check ttyS0 and ttyS1,
etc., to see if they actually are pointing to any hardware or not.

Request for Question Clarification by maniac-ga on 06 Mar 2003 19:24 PST
Hello Gardens_of_now,

It appears that the "modem is busy" message is a generic phrase to
indicate that KDE was not able to connect with the port(s) it expects
to use. One user ended up adding a link from /dev/ttyS3 to the real
port where the modem is connected to get it to work. Most other times,
it is because the user had a winmodem (not your problem).
  Search phrase: "modem is busy" KDE "external modem"

The Modem-HOWTO at
  http://www.ibiblio.org/pub/Linux/docs/HOWTO/other-formats/ps/Modem-HOWTO.ps.gz
  http://www.ibiblio.org/mdw/HOWTO/Modem-HOWTO.html
or the Serial-HOWTO at
  http://www.ibiblio.org/mdw/HOWTO/Serial-HOWTO.html
has some additional suggestions including
 - use zmodem or kermit to talk to the port directly. Type AT and see
if you get OK as a response to confirm the port connection. (you
should have one or both already installed)
 - use wvdialconf to "find" the modem and save settings for it. This
is part of the "wvdial" RPM
http://www.rpmfind.net/linux/rpm2html/search.php?query=wvdial&submit=Search+...&system=&arch=
for locations which have this.

The other possibility (unlikely) is that the serial line is in use.
You can set up a Linux box to allow logins on the serial ports. If so,
look for getty (or similar names) as a job running - mingetty is the
one for the virtual consoles (ctrl-alt-F1, thru -F6; ctrl-alt-F7 for
your X display); don't kill those. If so, I can walk you through
changing the configuration for those.

  --Maniac

Clarification of Question by gardens_of_now-ga on 11 Mar 2003 00:14 PST
Thanks, I will try these approaches.  Using 'wvdial' seems like it
might work, but would it really do more than the KDE GUI utility?

How can I check to see if the serial line is really in use (the
unlikely possibility)?  (I have nothing networkish plugged into the
box besides the modem cable).

Request for Question Clarification by maniac-ga on 11 Mar 2003 05:25 PST
Hello Gardens_of_now,

About your follow up questions - 
Q: Would it [wvdial] really do more than the KDE GUI utility?
A: Not until it is configured properly. That is why I mentioned
"wvdialconf" which is supposed to try several possible interfaces to
"find" the modem. Once you are sure of the connection to the modem -
the appropriate settings to the KDE utilities should get them to work
as well.
 
Q: How can I check to see if the serial line is really in use (the
unlikely possibility)?
A: As I mentioned, there would be a job running connected to that
line. If you did
  ps -fe
you may see a number of mingetty jobs - those are connected to the
virtual consoles and won't use the serial lines. There may also be a
copy of agetty (or similarly named application) running as well. The
purpose of agetty and similar programs is to give you a login prompt
for a serial line (e.g, for dial-in to your computer). The Red Hat
install doesn't do this - so it would have to have been something set
up by a root user on your system.

  --Maniac
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