Google Answers Logo
View Question
 
Q: Memory error message ( No Answer,   1 Comment )
Question  
Subject: Memory error message
Category: Computers > Hardware
Asked by: jimbodd-ga
List Price: $10.00
Posted: 07 Mar 2003 09:49 PST
Expires: 06 Apr 2003 10:49 PDT
Question ID: 173168
While rebuilding my C drive, with two applications, I got the
following message: The instruction at "0x771c741a" referenced memory
at "0x001638d0". The memory could not be "read".

I tested memory by changing the bios to disable fast posting - no
message returned. I punched through the above error message,
apparently successfully but am still bothered by it.

Request for Question Clarification by theta-ga on 07 Mar 2003 10:31 PST
Hi jimbodd-ga,
     The error message you received can have both hardware and
software causes. To provide you with a solution, we will need to know
what operating system you are using, and with what applications and
under which conditions you receive these error messages.
     Note that if you are using Windows 2000, you can most likely fix
this problem by downloading and installing the latest service pack
[SP3] from:
             - Windows 2000 Service Pack 3
               (http://www.microsoft.com/windows2000/downloads/servicepacks/sp3/default.asp)

Regards,
Theta-ga

Request for Question Clarification by theta-ga on 07 Mar 2003 10:41 PST
Hi jimbodd-ga,
    To eliminate faulty RAM as a source of your problems, test your
RAM using MTest86, a standalone diagnostic program that you can freely
download and install from the following website:
         - Memtest86 : A Stand-alone Memory Diagnostic
           (http://www.memtest86.com/)

Hope this helps.
Regards,
Theta-ga

Request for Question Clarification by theta-ga on 09 Mar 2003 08:25 PST
HI jimbodd-ga,
   Did the above links help solve your problem?
regards,
Theta-ga

Clarification of Question by jimbodd-ga on 11 Mar 2003 10:31 PST
Theta-ga. Iran Mttest (I aborted after 20 hours. I don't know if it
keeps looping or what) Anyway, it did not return any errors. You also
asked about operating system. I use XP Pro with 512megs of RAM

Clarification of Question by jimbodd-ga on 11 Mar 2003 10:32 PST
I forgot to mention that one of the applications that generated the
message was Quickbooks. I don't remember the other. SP1 is installed.
Answer  
There is no answer at this time.

Comments  
Subject: Re: Memory error message
From: slug___-ga on 20 Mar 2003 12:51 PST
 
Microsoft have a fix. Information availble from:

    - Q108020 ERRDOC: Ikernel Application Error Instruction at 0x771c741a
    http://support.installshield.com/kb/view.asp?articleid=Q108020

James

Important Disclaimer: Answers and comments provided on Google Answers are general information, and are not intended to substitute for informed professional medical, psychiatric, psychological, tax, legal, investment, accounting, or other professional advice. Google does not endorse, and expressly disclaims liability for any product, manufacturer, distributor, service or service provider mentioned or any opinion expressed in answers or comments. Please read carefully the Google Answers Terms of Service.

If you feel that you have found inappropriate content, please let us know by emailing us at answers-support@google.com with the question ID listed above. Thank you.
Search Google Answers for
Google Answers  


Google Home - Answers FAQ - Terms of Service - Privacy Policy