It sounds like someone set up a "Message Rule" that is automatically
replying to messages. Sometimes, people like to use this when they go
on vacation, to let people know they are away from their email.
Tools | Message Rules | Mail
It may prompt you to create a new rule. If that's the case, simply
click the "Cancel" button to see a list of Message Rules on your
There you can modify, disable, or delete the existing rules, or create
In case you decide later that you want to re-enable this feature, you
may be interested in the following Microsoft Knowledgebase Document:
267880: The Out Of Office Assistant is not available in Outlook
Search Strategy: Review Outlook Express features and search the
Search Terms: Outlook Express message rule
I hope that you find this information useful and easy to understand.
If you have additional questions about this information, please do not
hesitate to request a clarification before rating the answer.
Request for Answer Clarification by
14 Mar 2003 15:24 PST
The information you provided covered what I had already done. I did
it again, but oit the same result - there are no existing message
rules of any kind. I suspect it may be something that AT&T did when
reinstalling their cable Internet hookup ina new home. A problem is
that we can not find where this message originates. There does not
seem to be a file containing the wording of the message, for example.
It is possible that AT&T has its own software to facilitate the cable
hookup, which has been programmed to send an immediate reply to every
Clarification of Answer by
14 Mar 2003 19:59 PST
I will see what I can find at AT&T's web site. Perhaps they have
something enabled at the server. I'll see what the technical
information can tell me. According to the Microsoft information,
Outlook Express can only have auto-reply via a message rule. So, I
suspect it might be somewhere else.
If you have a chance, can you post the text of the auto-reply
information. If you can, it might be helpful to not only have the
text of the message, but information from the message headers as well.
For example, if you send a message to yourself causing an auto-reply
to be generated back to you, open that auto-reply message. Then click
File | Properties. Next, click the Details tab, then the Message
Source button. You can copy and paste that entire block of text into
a clarification here. If you like (in fact I suggest) you can put
xxxx or some other modification where your email address appears, so
that you don't inadvertently post your email address here for all to
In the mean time, I'll see what AT&T can tell me. Please let me know
if you have any questions about sending the message source. I will
try to help.
Clarification of Answer by
15 Mar 2003 21:06 PST
On the following AT&T member services page, I found a reference that
leads me to believe you can set (or turn off) a special auto-reply
feature by logging in:
Set up special features for your e-mail ID like E-mail Forwarding or
Auto Reply for no extra charges."
Unfortunately, I am unable to login to give you further instructions.
Hopefully, the feature will be easy to find. Perhaps under headings
such as E-mail Forwarding, Auto Reply, or Email Screener you will find
a place to turn it off.
I hope that helps.