Hello and thank you for coming to Google Answers.
I have put together detailed information about how to sign up and get
the service working on your windows pc computer, and some possible
problems you might be having and their likely solutions.
Net2Phone CommCenter is software that allows you to place low cost
phone calls from your computer to a telephone or another computer.
Net2phone uses PC2Phone calling software to "turn your computer into a
phone."
Net2Phone CommCenter
http://web.net2phone.com/products/commcenter/
The first step is to Download the Net2Phone CommCenter program from
http://web.net2phone.com/products/commcenter/download.asp
That will take you to another page, where you will see a 'download
now' button. If you have not yet purchased a calling account, just
click the "Download Now" button. The installer should launch
automatically. After installation is complete, you will be asked to
register a Username and Password.
You can also launch the registration window by clicking the "Get User
Name & Password" button at the top of the login window.
If you already have an earlier version (version 10 or lower) of
net2phone on your computer, then instead of the 'download now' button
you should go to
http://web.net2phone.com/products/commcenter/existingdownload.asp
If you signed up under that earlier version, you will need to know
your old Account Number & PIN, or if you've lost it you can go to
http://dcs.net2phone.com/account/myaccount/english/loginretrieve.asp
to retrieve it.
One difference between the new and the older versions is that you will
have a public Username under the new system, and not just a number.
Net2Phone CommCenter allows users to see when their friends and family
are at or away from their computers. Your Username is how you are
identified to other CommCenter users and how you recognize others.
The other improvement is the pc2phone system that comes with Net2Phone
CommCenter. PC2Phone calls any telephone, anywhere in the world.
Once the software is installed and you have your username and pin,
you'll enter a number and click "DIAL," to reach any regular
telephone, anywhere in the world, right from your PC.
POSSIBLE PROBLEM
Here's one problem you may be having, and how to solve it....
If after following the above steps you receive a "your account is not
compatible" error message, that means a version of Net2phone
CommCenter is not available for your service yet. To make calls, you
will need to download and install the previous version of the
software, and that may keep you from getting all the benefits of
PC2phone.
This problem may happen if you purchased or acquired your original
software from a source other than the Net2Phone.com Web site such as
one of their worldwide resellers. To obtain the earlier version of the
software, you must first un-install Net2Phone CommCenter from your
machine and then click on the following link:
Download Previous Net2Phone Version
http://web.net2phone.com/products/commcenter/reseller.asp
The only other problem you might have will be if your computer
soundcard has some incompatibility.
There is a pretty complete set of questions and answers at
http://dcs.net2phone.com/account/myaccount/english/support.asp
But if you do have any further problem, feel free to describe it under
a "Request for Clarification of Answer" and I'll do everything I can
to make it right for you.
Again, thank you for your question.
Sincerely,
Google Answers Researcher
Richard.ga
Search terms used on http://google.com and http://groups.google.com
pc2phone net2phone
net2phone pc2phone problem |
