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Q: Omnipage 12 Installation Problems - Windows XP ( Answered 4 out of 5 stars,   0 Comments )
Question  
Subject: Omnipage 12 Installation Problems - Windows XP
Category: Computers
Asked by: dukensons-ga
List Price: $10.00		 Posted: 16 Mar 2003 19:17 PST
Expires: 15 Apr 2003 20:17 PDT
Question ID: 177137 
I am running Windows XP with Service Pack 1. I have tried to install
Omnipage Pro 12 and keep getting a Windows message "Omnipage Pro
application has caused a problem and needs to close. I have tried
de-installing, reinstalling, installing under Safe Mode, to no effect.
I had Omnipage 10 working well, though not supported by XP, but then
it stopped working. Any suggestions?
Answer  
Subject: Re: Omnipage 12 Installation Problems - Windows XP
Answered By: tisme-ga on 16 Mar 2003 19:52 PST
Rated:4 out of 5 stars		  
Hello dukensons,

First things first, have you uninstalled ALL previous versions of
Omnipage?

It does appear that OmniPage Pro 12 should be working under Windows XP
according to http://www.scansoft.com/omnipage/sysreqs.asp

I was unable to find any specific solutions listed at
http://support.microsoft.com for this issue.

I wasn't sure if this error message was being received DURING
installation or AFTER installation. If you are able to get within the
application, this is the first step I recommend:

Have you downloaded and installed the Service Pack for OmniPage 12
Pro? There is a specific issue that it resolves that looks like it
could be related to your problem: "When launching OmniPage Pro 12, it
freezes at the splash screen on Windows XP.  After installing the
Service Pack, themes other than the Windows XP theme will not prevent
OmniPage from launching."

Even if this is not the exact problem you are having, I highly
recommend that you download the service pack because it fixes a
multitude of problems, one or more of which could be directly related
to your problem.

If you not able to even install the application, I would like to to
read through this page:
http://knowledgebase.scansoft.com/view.asp?tnID=1373
Are you sure you have such things as Administrator privileges, etc?
This step is just to make sure that nothing simple is being
overlooked.

Next, I would like to try running the SETUP using Windows XP's
Application Compatibility tools. Open up the CD in Windows Explorer,
and right click on the Setup application. Click on Properties. Next,
click the tab that says "Compatibility". Click on "Run this program in
compatibility mode for" and select Windows 98/Windows ME. Click on
Apply. Click on OK. Try running Setup.

If this fails, the next step should be to do all Critical and
Recommended updates for Windows XP at
http://windowsupdate.microsoft.com

If even this fails, please give me the "exact" error message you are
receiving, and describe in detail at what point this happens. I will
work with you through clarifications as best as I can to help you
resolve this problem.

Also, are you aware that you can receive one free technical support
incident from Omnipage directly? The phone number is 978-977-8434 if
you want to give this a try.

I look forward to your response to this answer,

tisme-ga


Search Strategy:

searches for "omnipage 12" on http://support.microsoft.com and 
http://support.scansoft.com
Clarification of Answer by tisme-ga on 16 Mar 2003 20:00 PST 
I came up with another possibility that could be causing this problem for you. 

Go into the Control Panel and open up Display. Under Themes, what theme is selected?
Request for Answer Clarification by dukensons-ga on 17 Mar 2003 16:54 PST 
I have researched this pretty much as you did, on Scansoft and Windows
Knowledge Base. I also saw the note about Classic Desktop theme. (I am
using Windows XP Theme.

As far as Service Pack on Omnipage, I believe you have to do that from
inside the help menu (or after the program has started).

I get the following message from XP.  "OmniPage Pro has encountered a
problem and needs to close. We are sorry for the Inconvenience."

The report is below:

<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="OmniPage.exe" FILTER="GRABMI_FILTER_PRIVACY">
    <MATCHING_FILE NAME="amlog.dll" SIZE="24576" CHECKSUM="0x35765A8B"
BIN_FILE_VERSION="12.0.0.1" BIN_PRODUCT_VERSION="12.0.0.1"
PRODUCT_VERSION="12.0" FILE_DESCRIPTION="OmniPage Pro application
extension" COMPANY_NAME="ScanSoft, Inc." PRODUCT_NAME="OmniPage Pro"
FILE_VERSION="12.0" ORIGINAL_FILENAME="AMLOG.DLL"
INTERNAL_NAME="AMLOG.DLL" LEGAL_COPYRIGHT="Copyright © 1995-2002
ScanSoft, Inc." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x0" LINKER_VERSION="0x0"
UPTO_BIN_FILE_VERSION="12.0.0.1" UPTO_BIN_PRODUCT_VERSION="12.0.0.1"
LINK_DATE="08/01/2002 01:51:11" UPTO_LINK_DATE="08/01/2002 01:51:11"
VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="bnt.dll" SIZE="65536" CHECKSUM="0x55C7619E"
BIN_FILE_VERSION="12.0.0.1" BIN_PRODUCT_VERSION="12.0.0.1"
PRODUCT_VERSION="12.0" FILE_DESCRIPTION="OmniPage Pro application
extension" COMPANY_NAME="ScanSoft, Inc." PRODUCT_NAME="OmniPage Pro"
FILE_VERSION="12.0" ORIGINAL_FILENAME="BNT.DLL"
INTERNAL_NAME="BNT.DLL" LEGAL_COPYRIGHT="Copyright © 1995-2002
ScanSoft, Inc." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x0" LINKER_VERSION="0x0"
UPTO_BIN_FILE_VERSION="12.0.0.1" UPTO_BIN_PRODUCT_VERSION="12.0.0.1"
LINK_DATE="08/01/2002 01:12:26" UPTO_LINK_DATE="08/01/2002 01:12:26"
VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="easytb32.dll" SIZE="319488"
CHECKSUM="0x7FA6333E" BIN_FILE_VERSION="12.0.0.1"
BIN_PRODUCT_VERSION="12.0.0.1" PRODUCT_VERSION="12.0"
FILE_DESCRIPTION="OmniPage Pro application extension"
COMPANY_NAME="ScanSoft, Inc." PRODUCT_NAME="OmniPage Pro"
FILE_VERSION="12.0" ORIGINAL_FILENAME="EASYTB32.DLL"
INTERNAL_NAME="EASYTB32.DLL" LEGAL_COPYRIGHT="Copyright © 1995-2002
ScanSoft, Inc." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x0" LINKER_VERSION="0x10000"
UPTO_BIN_FILE_VERSION="12.0.0.1" UPTO_BIN_PRODUCT_VERSION="12.0.0.1"
LINK_DATE="08/14/2002 07:10:34" UPTO_LINK_DATE="08/14/2002 07:10:34"
VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="EngShrd.dll" SIZE="1531904"
CHECKSUM="0xDFEC1E4B" BIN_FILE_VERSION="12.0.0.1"
BIN_PRODUCT_VERSION="12.0.0.1" PRODUCT_VERSION="12.0"
FILE_DESCRIPTION="OmniPage Pro application extension"
COMPANY_NAME="ScanSoft, Inc." PRODUCT_NAME="OmniPage Pro"
FILE_VERSION="12.0" ORIGINAL_FILENAME="ENGSHRD.DLL"
INTERNAL_NAME="ENGSHRD.DLL" LEGAL_COPYRIGHT="Copyright © 1995-2002
ScanSoft, Inc." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x0" LINKER_VERSION="0x0"
UPTO_BIN_FILE_VERSION="12.0.0.1" UPTO_BIN_PRODUCT_VERSION="12.0.0.1"
LINK_DATE="08/01/2002 00:06:24" UPTO_LINK_DATE="08/01/2002 00:06:24"
VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="Firewrx.dll" SIZE="1568768"
CHECKSUM="0x629C5E74" BIN_FILE_VERSION="12.0.0.1"
BIN_PRODUCT_VERSION="12.0.0.1" PRODUCT_VERSION="12.0"
FILE_DESCRIPTION="OmniPage Pro application extension"
COMPANY_NAME="ScanSoft, Inc." PRODUCT_NAME="OmniPage Pro"
FILE_VERSION="12.0" ORIGINAL_FILENAME="FIREWRX.DLL"
INTERNAL_NAME="FIREWRX.DLL" LEGAL_COPYRIGHT="Copyright © 1995-2002
ScanSoft, Inc." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x0" LINKER_VERSION="0x0"
UPTO_BIN_FILE_VERSION="12.0.0.1" UPTO_BIN_PRODUCT_VERSION="12.0.0.1"
LINK_DATE="08/01/2002 00:06:53" UPTO_LINK_DATE="08/01/2002 00:06:53"
VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="formatter.dll" SIZE="2908160"
CHECKSUM="0x8000E7F6" BIN_FILE_VERSION="12.0.0.1"
BIN_PRODUCT_VERSION="12.0.0.1" PRODUCT_VERSION="12.0"
FILE_DESCRIPTION="OmniPage Pro application extension"
COMPANY_NAME="ScanSoft, Inc." PRODUCT_NAME="OmniPage Pro"
FILE_VERSION="12.0" ORIGINAL_FILENAME="FORMATTER.DLL"
INTERNAL_NAME="FORMATTER.DLL" LEGAL_COPYRIGHT="Copyright © 1995-2002
ScanSoft, Inc." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x0" LINKER_VERSION="0x0"
UPTO_BIN_FILE_VERSION="12.0.0.1" UPTO_BIN_PRODUCT_VERSION="12.0.0.1"
LINK_DATE="08/01/2002 00:16:03" UPTO_LINK_DATE="08/01/2002 00:16:03"
VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="G4g521t.dll" SIZE="176128"
CHECKSUM="0xD133A5AE" BIN_FILE_VERSION="104.78.20.0"
BIN_PRODUCT_VERSION="7.40.0.0" PRODUCT_VERSION="7.40"
FILE_DESCRIPTION="Conversion Component" FILE_VERSION="104.78.20"
LEGAL_COPYRIGHT="Copyright © 1986 - 1997 Inso Corporation"
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x0"
VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0"
LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="104.78.20.0"
UPTO_BIN_PRODUCT_VERSION="7.40.0.0" LINK_DATE="08/01/2002 00:25:11"
UPTO_LINK_DATE="08/01/2002 00:25:11" VER_LANGUAGE="English (United
States) [0x409]" />
    <MATCHING_FILE NAME="G4g606t.dll" SIZE="163840"
CHECKSUM="0xC0D4FCFD" BIN_FILE_VERSION="1.0.0.0"
BIN_PRODUCT_VERSION="1.0.0.0" FILE_DESCRIPTION="Conversion Component"
FILE_VERSION="7.3 / 103.76.31" LEGAL_COPYRIGHT="Copyright © Adobe
Systems 1996" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x0"
VERFILETYPE="0x0" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0"
LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.0.0.0"
UPTO_BIN_PRODUCT_VERSION="1.0.0.0" LINK_DATE="08/01/2002 00:25:32"
UPTO_LINK_DATE="08/01/2002 00:25:32" />
    <MATCHING_FILE NAME="G4g610t.dll" SIZE="172032"
CHECKSUM="0x71427745" BIN_FILE_VERSION="104.78.86.0"
BIN_PRODUCT_VERSION="7.40.0.0" PRODUCT_VERSION="7.40"
FILE_DESCRIPTION="Conversion Component" FILE_VERSION="104.78.86"
LEGAL_COPYRIGHT="Copyright © 1986 - 1997 Inso Corporation"
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x0"
VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0"
LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="104.78.86.0"
UPTO_BIN_PRODUCT_VERSION="7.40.0.0" LINK_DATE="08/01/2002 00:25:15"
UPTO_LINK_DATE="08/01/2002 00:25:15" VER_LANGUAGE="English (United
States) [0x409]" />
    <MATCHING_FILE NAME="G4g612t.dll" SIZE="167936"
CHECKSUM="0x21D51143" BIN_FILE_VERSION="104.78.1.0"
BIN_PRODUCT_VERSION="7.40.0.0" PRODUCT_VERSION="7.40"
FILE_DESCRIPTION="Conversion Component" FILE_VERSION="104.78.1"
LEGAL_COPYRIGHT="Copyright © 1986 - 1997 Inso Corporation"
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x0"
VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0"
LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="104.78.1.0"
UPTO_BIN_PRODUCT_VERSION="7.40.0.0" LINK_DATE="08/01/2002 00:25:21"
UPTO_LINK_DATE="08/01/2002 00:25:21" VER_LANGUAGE="English (United
States) [0x409]" />
    <MATCHING_FILE NAME="G4g615t.dll" SIZE="163840"
CHECKSUM="0xD306503F" BIN_FILE_VERSION="104.78.26.0"
BIN_PRODUCT_VERSION="7.40.0.0" PRODUCT_VERSION="7.40"
FILE_DESCRIPTION="Conversion Component" FILE_VERSION="104.78.26"
LEGAL_COPYRIGHT="Copyright © 1986 - 1997 Inso Corporation"
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x0"
VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0"
LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="104.78.26.0"
UPTO_BIN_PRODUCT_VERSION="7.40.0.0" LINK_DATE="08/01/2002 00:25:38"
UPTO_LINK_DATE="08/01/2002 00:25:38" VER_LANGUAGE="English (United
States) [0x409]" />
    <MATCHING_FILE NAME="ICDLLW32.DLL" SIZE="265349"
CHECKSUM="0xE732ADC9" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0"
LINKER_VERSION="0x0" LINK_DATE="11/12/1999 12:09:44"
UPTO_LINK_DATE="11/12/1999 12:09:44" />
    <MATCHING_FILE NAME="ICHUNW32.DLL" SIZE="124969"
CHECKSUM="0x9E3983BF" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0"
LINKER_VERSION="0x0" LINK_DATE="11/12/1999 12:06:37"
UPTO_LINK_DATE="11/12/1999 12:06:37" />
    <MATCHING_FILE NAME="Image.dll" SIZE="176128"
CHECKSUM="0x6EDBC064" BIN_FILE_VERSION="12.0.0.1"
BIN_PRODUCT_VERSION="12.0.0.1" PRODUCT_VERSION="12.0"
FILE_DESCRIPTION="OmniPage Pro application extension"
COMPANY_NAME="ScanSoft, Inc." PRODUCT_NAME="OmniPage Pro"
FILE_VERSION="12.0" ORIGINAL_FILENAME="IMAGE.DLL"
INTERNAL_NAME="IMAGE.DLL" LEGAL_COPYRIGHT="Copyright © 1995-2002
ScanSoft, Inc." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x0" LINKER_VERSION="0x0"
UPTO_BIN_FILE_VERSION="12.0.0.1" UPTO_BIN_PRODUCT_VERSION="12.0.0.1"
LINK_DATE="08/12/2002 08:59:24" UPTO_LINK_DATE="08/12/2002 08:59:24"
VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="LecsoDiff.dll" SIZE="532480"
CHECKSUM="0x797CE467" BIN_FILE_VERSION="12.0.0.1"
BIN_PRODUCT_VERSION="12.0.0.1" PRODUCT_VERSION="12.0"
FILE_DESCRIPTION="OmniPage Pro application extension"
COMPANY_NAME="ScanSoft, Inc." PRODUCT_NAME="OmniPage Pro"
FILE_VERSION="12.0" ORIGINAL_FILENAME="LECSODIFF.DLL"
INTERNAL_NAME="LECSODIFF.DLL" LEGAL_COPYRIGHT="Copyright © 1995-2002
ScanSoft, Inc." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x0" LINKER_VERSION="0x0"
UPTO_BIN_FILE_VERSION="12.0.0.1" UPTO_BIN_PRODUCT_VERSION="12.0.0.1"
LINK_DATE="08/01/2002 00:54:08" UPTO_LINK_DATE="08/01/2002 00:54:08"
VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="LecsoMgr.dll" SIZE="2289664"
CHECKSUM="0xEDC3D8C7" BIN_FILE_VERSION="12.0.0.1"
BIN_PRODUCT_VERSION="12.0.0.1" PRODUCT_VERSION="12.0"
FILE_DESCRIPTION="OmniPage Pro application extension"
COMPANY_NAME="ScanSoft, Inc." PRODUCT_NAME="OmniPage Pro"
FILE_VERSION="12.0" ORIGINAL_FILENAME="LECSOMGR.DLL"
INTERNAL_NAME="LECSOMGR.DLL" LEGAL_COPYRIGHT="Copyright © 1995-2002
ScanSoft, Inc." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x0" LINKER_VERSION="0x0"
UPTO_BIN_FILE_VERSION="12.0.0.1" UPTO_BIN_PRODUCT_VERSION="12.0.0.1"
LINK_DATE="08/01/2002 00:07:44" UPTO_LINK_DATE="08/01/2002 00:07:44"
VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="LEditor.dll" SIZE="905216"
CHECKSUM="0x377AFE9D" BIN_FILE_VERSION="12.0.0.1"
BIN_PRODUCT_VERSION="12.0.0.1" PRODUCT_VERSION="12.0"
FILE_DESCRIPTION="OmniPage Pro application extension"
COMPANY_NAME="ScanSoft, Inc." PRODUCT_NAME="OmniPage Pro"
FILE_VERSION="12.0" ORIGINAL_FILENAME="LEDITOR.DLL"
INTERNAL_NAME="LEDITOR.DLL" LEGAL_COPYRIGHT="Copyright © 1995-2002
ScanSoft, Inc." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x0" LINKER_VERSION="0x0"
UPTO_BIN_FILE_VERSION="12.0.0.1" UPTO_BIN_PRODUCT_VERSION="12.0.0.1"
LINK_DATE="08/01/2002 00:19:14" UPTO_LINK_DATE="08/01/2002 00:19:14"
VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="Mor.dll" SIZE="651264" CHECKSUM="0x77767C89"
BIN_FILE_VERSION="12.0.0.1" BIN_PRODUCT_VERSION="12.0.0.1"
PRODUCT_VERSION="12.0" FILE_DESCRIPTION="OmniPage Pro application
extension" COMPANY_NAME="ScanSoft, Inc." PRODUCT_NAME="OmniPage Pro"
FILE_VERSION="12.0" ORIGINAL_FILENAME="MOR.DLL"
INTERNAL_NAME="MOR.DLL" LEGAL_COPYRIGHT="Copyright © 1995-2002
ScanSoft, Inc." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x0" LINKER_VERSION="0x0"
UPTO_BIN_FILE_VERSION="12.0.0.1" UPTO_BIN_PRODUCT_VERSION="12.0.0.1"
LINK_DATE="08/01/2002 00:06:47" UPTO_LINK_DATE="08/01/2002 00:06:47"
VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="MorIF.dll" SIZE="651264"
CHECKSUM="0x5DB56DB0" BIN_FILE_VERSION="12.0.0.1"
BIN_PRODUCT_VERSION="12.0.0.1" PRODUCT_VERSION="12.0"
FILE_DESCRIPTION="OmniPage Pro application extension"
COMPANY_NAME="ScanSoft, Inc." PRODUCT_NAME="OmniPage Pro"
FILE_VERSION="12.0" ORIGINAL_FILENAME="MORIF.DLL"
INTERNAL_NAME="MORIF.DLL" LEGAL_COPYRIGHT="Copyright © 1995-2002
ScanSoft, Inc." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x0" LINKER_VERSION="0x0"
UPTO_BIN_FILE_VERSION="12.0.0.1" UPTO_BIN_PRODUCT_VERSION="12.0.0.1"
LINK_DATE="08/01/2002 00:16:15" UPTO_LINK_DATE="08/01/2002 00:16:15"
VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="MorPF.dll" SIZE="651264"
CHECKSUM="0x5DB56DB0" BIN_FILE_VERSION="12.0.0.1"
BIN_PRODUCT_VERSION="12.0.0.1" PRODUCT_VERSION="12.0"
FILE_DESCRIPTION="OmniPage Pro application extension"
COMPANY_NAME="ScanSoft, Inc." PRODUCT_NAME="OmniPage Pro"
FILE_VERSION="12.0" ORIGINAL_FILENAME="MORPF.DLL"
INTERNAL_NAME="MORPF.DLL" LEGAL_COPYRIGHT="Copyright © 1995-2002
ScanSoft, Inc." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x0" LINKER_VERSION="0x0"
UPTO_BIN_FILE_VERSION="12.0.0.1" UPTO_BIN_PRODUCT_VERSION="12.0.0.1"
LINK_DATE="08/01/2002 00:16:20" UPTO_LINK_DATE="08/01/2002 00:16:20"
VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="mrcr3_1s.dll" SIZE="872513"
CHECKSUM="0x7AA3197C" BIN_FILE_VERSION="3.6.6.0"
BIN_PRODUCT_VERSION="3.6.6.0" PRODUCT_VERSION="3. 6. 6. 0"
FILE_DESCRIPTION="Mixed Raster Content Reader" COMPANY_NAME="ScanSoft"
PRODUCT_NAME="ScanSoft Mixed Raster Content Reader " FILE_VERSION="3.
6. 6. 0" ORIGINAL_FILENAME="mrcr3_1s.dll" INTERNAL_NAME="mrcr3_1s"
LEGAL_COPYRIGHT="Copyright © 2001 ScanSoft, Inc." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0"
UPTO_BIN_FILE_VERSION="3.6.6.0" UPTO_BIN_PRODUCT_VERSION="3.6.6.0"
LINK_DATE="12/05/2001 13:25:54" UPTO_LINK_DATE="12/05/2001 13:25:54"
VER_LANGUAGE="Language Neutral [0x0]" />
    <MATCHING_FILE NAME="OCRWizard.dll" SIZE="102400"
CHECKSUM="0x56EABBC7" BIN_FILE_VERSION="12.0.0.1"
BIN_PRODUCT_VERSION="12.0.0.1" PRODUCT_VERSION="12.0"
FILE_DESCRIPTION="OmniPage Pro application extension"
COMPANY_NAME="ScanSoft, Inc." PRODUCT_NAME="OmniPage Pro"
FILE_VERSION="12.0" ORIGINAL_FILENAME="OCRWIZARD.DLL"
INTERNAL_NAME="OCRWIZARD.DLL" LEGAL_COPYRIGHT="Copyright © 1995-2002
ScanSoft, Inc." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x0" LINKER_VERSION="0x0"
UPTO_BIN_FILE_VERSION="12.0.0.1" UPTO_BIN_PRODUCT_VERSION="12.0.0.1"
LINK_DATE="08/12/2002 08:59:45" UPTO_LINK_DATE="08/12/2002 08:59:45"
VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="OfficeAddin12.dll" SIZE="65536"
CHECKSUM="0x2FA9DFE8" BIN_FILE_VERSION="12.0.0.1"
BIN_PRODUCT_VERSION="12.0.0.1" PRODUCT_VERSION="12.0"
FILE_DESCRIPTION="OmniPage Office AddIn" COMPANY_NAME="ScanSoft, Inc."
PRODUCT_NAME="OmniPage Pro" FILE_VERSION="12.0"
ORIGINAL_FILENAME="OFFICEADDIN12.DLL"
INTERNAL_NAME="OFFICEADDIN12.DLL" LEGAL_COPYRIGHT="Copyright ©
1995-2002 ScanSoft, Inc." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x0" LINKER_VERSION="0x0"
UPTO_BIN_FILE_VERSION="12.0.0.1" UPTO_BIN_PRODUCT_VERSION="12.0.0.1"
LINK_DATE="08/01/2002 01:50:52" UPTO_LINK_DATE="08/01/2002 01:50:52"
VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="OfficeAut.dll" SIZE="98304"
CHECKSUM="0xD96C3C6B" BIN_FILE_VERSION="12.0.0.1"
BIN_PRODUCT_VERSION="12.0.0.1" PRODUCT_VERSION="12.0"
FILE_DESCRIPTION="OmniPage Pro application extension"
COMPANY_NAME="ScanSoft, Inc." PRODUCT_NAME="OmniPage Pro"
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Clarification of Answer by tisme-ga on 17 Mar 2003 19:06 PST 
Hello dukensons,

After researching some more, I am clueless as what we should try next.
There are so many things that could be going wrong, and perhaps it is
time to get professional help from Scansoft directly.

I found a method where you can resolve this problem at a $9.95 cost:
"Individual users can also interact with ScanSoft Technical Support
through a pay per-incident email process. Incidents can be reported by
completing the Problem Report Form at a cost of $9.95 per incident."
http://epay.scansoft.com/usa/

I still have not completely given up, and have submitted some
inquiries to various forums. Google Answers is basically a research
service though, and we can only provide answers if we can learn about
them from elsewhere. If you want to use the email technical support
(link above), I can request that my answer be withdrawn (in which case
you will only be charged the non-refundable $0.50 listing fee). Please
let me know what you think,

tisme-ga
dukensons-ga rated this answer:4 out of 5 stars 
Did a lot of research. But I fear the problem is a difficult one. I
appreciate the help given.

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