I just installed OS 10.2 on my MAC G-4 Cube and I am having trouble
opening Microsoft WORD and Outlook Express. I reinstalled Microsoft
Office 2001 and this did not help. When I try to open either program,
the "classic environment" for OS 9 starts to pull up but it never
fully loads up. A screen comes on that says "your computer did not
shutdown properly. ATM is examining the fonts database and will make
such reapirs as are necessary. This may take a while." Then a
partially filled in screen comes up that indicates a scan of my hard
drive. Once my files were scanned and some needed to be repaired. Now
I have to force quit the "classic environment" since the partial
screen keeps appearing after the above message about the computer not
shutting down properly (which was not the case). Any  help would be
appreciated. Judy Clark

---

Request for Question Clarification by googleexpert-ga on 19 Mar 2003 05:59 PST

I had this problem with 10.0.4 and it worked when I did the following:

1. Choose System Preferences from the Apple Menu
2. Choose Startup Disk from the View menu. The Startup Disk pane
appears.
3. Note the current Startup Disk selection, which is a Mac OS X
volume.
4. Click the Mac OS 9 System Folder you want to bless. 
5. Choose Show All from the View menu. A sheet appears to confirm your
choice in Step 4.
6. Click Change.
7. Choose Startup Disk from the View menu.
8. Reselect the volume you noted in Step 3.
9. Choose Show All from the View menu. A sheet appears to confirm your
choice in Step 8.
10. Click Change.

http://docs.info.apple.com/article.html?artnum=106678

Let me know if that helps.

---

Clarification of Question by judyc-ga on 19 Mar 2003 15:30 PST

I tried starting up from OS 9.0.4 from the system preferences and that
worked fine. I could open all applications but I could not return to
OS X so I had to reinstall OSX and get Verizon DSL to help me
reconfigure my internet connections. This is why it has taken me so
long to reply. I have OS 9.0.4  and OS 9.2.2 on my machine. The DSL
people said I probably had to move my extensions folder from OS 9.0.4
to the 9.2 folder. Another person said that OS 9.2.2 is buggy and not
to use it. The screen of the "classic environment" says it is opening
9.2. After reinstalling OS X, the same problems as listed below
happened again when trying to open WORD or Outlook Express. I think
your suspicion of ATM is correct since the message that appears refers
to ATM when trying to open these applications. Thanks for your help so
far.

Strangely, M$ may not be the culprit this time - let's see.  Can you
succesfully start the classic environment directly from the System
Preferences "Classic" facility?  If not, it may be an extension
conflict within the OS9 system.  Some things, like some control
panels, are not supported under classic.  (I'm suspecting ATM, but for
no good reason).

If classic still doesn't start up, try the "advanced" Classic
preference and restart with extensions turned off.  If that works, the
hunt can begin in earnest.

Please report back on progress.

Complicateder and complicateder :-)))
First up - I routinely use OSX 10.2.4, and 9.2.2.  I seem to recall
that you HAVE to have at least 9.2 since in has the hooks for the
compatibility mode in it.  My experience has been that 9.2.2 is very
stable.

Next:  You should have only one version of OS9 installed - multiple
system folders can be problematical - The OSX install will have put
9.2 on your disk - run with that.

Nexter:  I'm a bit confused.  Can you please expand on your comment "I
could not return to OS X", This should be triviality itself - just
click anywhere on the desk top or select the finder icon from the
dock.  What you say makes me wonder if you actually rebooted your
computer under OS9 instead of starting the classic environment (a
different thing entirely).  If this is so, the fact that everything
worked doesn't help us much - it always did!
Forgive me if this is obvious to you.  You can select which system
will take control of your computer when it starts up.  If you select
OSX, then OSX runs everything.  If you select OS9, then OS9 runs
everything, and you cannot use any OSX features.  The "classic
environment" is different.  It is a program that runs under OSX, and
pretends to be a computer running 9.2.  "Classic" programs actually
run in this environment and "think" they are on a mac running under
9.2.  They can't see the OSX features at all.

So - what you should do is select OSX as your main operating system. 
Then, using the system preferences utility from the dock, select the
Classic control panel, and start the Classic environment.  See if that
starts up OK.

Sorry if I've missed the point.  Remote diagnosis is tricky.

You are right. I rebooted the system using OS 9.0.4 and that system
does not get you back to OS X. I just tried starting the classic
facility from system preferences and it doesn't work. The same half
blank screen and message about ATM's appears. Should I trash OS 9.0.4?

Cool - we're back on track.

For the moment, don't trash, or worry about the 9.0.4 system.  When
the Classic environment starts under OSX, it will start 9.2.2, whic (I
promise) is what you want to happen.

Now - running under OSX with the classic environment *not yet*
running, activate the "Classic" panel from the system preferences
utility (found in the dock usually).  Click on the "advanced" tab,
make sure the "Turn off extensions" startup option is selected at the
top of the panel, then hit the restart classic button.

If classic now starts, we know we have an extension conflict.  If it
doesn't, we have to dig a bit deeper.  My guess is that it will, in
which case, the simplest thing to do next is just to run one of your
office 2001 apps and see if it goes.

Probably one of your OS9 extensions is not supported under classic. 
You may need to cruise among the web-sites of the software companies
that have produced them (such as Adobe for ATM), and see if there are
updates.

Hang in there!!!!

YES!! This works. Classic finally opened. At first it flashed and shut
down and then I pressed restart and I was able to open WORD and EXCEL.
I was not able to open Outlook Express. A message came on about memory
problems. How do you know you are running classic if you don't have an
application open? I didn't know how to close it up when I was
finished. Thank you for staying with me on this.

Cool.
Your questions:
About Outlook Express.  The long term answer is to dump it totally and
use the Apple Mail application, free with OSX.  It has much tighter
integration with other software, does virtually everything other mail
programs do, and best of all, is not from M$.

About operation of the classic mode.  First, it is totally automatic. 
You don't have to be concerned about "closing it down".  Also, under
OSX, you don't have to worry about it hogging resources like memory. 
It any application, including the classic environment, is not actually
doing anything, it does not compete with other programs. 
Specifically, to find if the classic environment is running, the
easiest way is just to look at the "Classic" control panel in the
system preferences.  It will say "Classic is running" if it is.

What else,,,  oh the short term OE problem.  What exactly was the
"memory problem" message?
One thing you can try is to start OE while holding down the "option"
key.  This will cause it to rebuild its disk files - retaining their
contents, but fixing any corruption.  It might also be an idea just to
rebuild the OS9 desktop file (this facility is available on the
Classic control panel, and can be used at any time).

Yes, I agree about getting free from Microsoft Products. I tried to
configure the Mail option in OS X but I couldn't connect to the
machine at my school. I have a call into the computer help desk about
this issue.
O-going problems with WORD and Outlook:
 I would now like to print a WORD document. Any suggestions? I get a
message saying my printer is not connected but I am able to print from
web sites.
As for Outlook Express, I tried opening it while holding down the
option key but this did not work. I got the same message which was
"Outlook cannot load the Microsoft Internet Shared Libraries. There
may not be enough free memory to launch the installer, the installer
may have been moved, or your start up disk may be write protected." 
You have been most helpful so far and I would not be surprised if you
couldn't keep this up. Again, mucho gracias.

Persevere with the Mail thing - it is probably just in the
configuration of the account within the Mail application.

Printing:  First thing to try is to use the chooser (you can access
this OS9 feature from any application running under classic, say Word)
and make sure you have the printer driver for your printer selected.

What - not there?   The required driver is likely be one of the
extensions that we disabled in order to get OS9 to run at all.  Use
the extensions manager control panel (under classic) to create a new
extension set that includes "all 9.9.2" and your printer driver (the
terminology may be a bit off here - I haven't actually checked by
running the extension manager myself).  Then restart the classic
environment to load the new extension set.  Try the chooser again, and
see how you get on.

OE - try downloading and reinstalling it again.  If this works, you
may then have to import your old messages, or this may happen
automatically.  I think somehow, what with the moving of extensions
around the place, OE has lost track of its installer.  Just start
again.

oops - make that "all 9.2.2".

Still no luck with the printing. Under Extensions Manager in the
system folder I checked
"duplicate". It appears to have made a duplicate extensions manager. I
restarted Classic leaving the extensions turned off (As before Classic
would not start with them turned on.) I still could not print in WORD.
The screen for my printer pulls up and it starts to process the job
and then another status screen pulls up and says "communication error"
. Under the chooser I highlight my printer in the left hand box but it
doesn't pull into the right hand box. Is it time to give up on this?
You are pretty patient. Judy

Hmmm.
Sounds like the driver is there.  It might pay you to see if there is
an updated one available - check the printer's manufacturer's website,
or try www.versiontracker.com.

The other possibility is that there really is a hardware problem with
communications, but I doubt this since you say you can print web
pages.  That would mean that the OSX printing services are working,
butthe OS9 (under classic) are not.  Smells like the driver to me
still.  Check for an update.

As for the extension manaher - it sounds like you duplicated the
Extension Manager control panel.  Just trash the copy you made.  You
should not be digging into the System Folder much (if at all).  *Run*
the Extensions Manager from the Control Panel Item of the Apple menu
that you see in the menu bar when Classic has control - the
multi-coloured one.  This is where you'll duplicate the base set and
add any required extensions.

But seriously - check for that driver update first.  What is the
printer, and what version of the driver do you have?  I think the
Chooser will tell you about that.  Also, it is not necessary, or
indeed possible to drag the printer driver icon around in the chooser.
 Just selecting it does the job of telling the operating system which
printer to use.

Patient? Me?  Just yer typical Mac user.

MORE DETAILS
Printing in WORD in Classic: I have a new printer an Epson Phot 960. I
reinstalled the software and now there is a different message when I
try to print in WORD. It says "Word cannot print. Please select a
printer from the chooser."  In the chooser,  the printer icon for
Epson shows up on the left side of the screen  but when I click it,
it, nothing appears in the left side where it says select a port.
Apple Talk is clicked off.
Outlook Express:
I talked the computer technician at my school and she helped me
configure Mail in OS X. I was able to import all my mail on the server
at school so I just need to deal with the address book which I will do
later. whew--
I AM GLAD YOU ARE STAYING WITH ME ON THIS. JUDY

Can you confirm that yoy *down-loaded* the driver software - not just
re-installed it from the original CD?

For support under OSX, you need v1.3aA.  This was released in late
November 2002, so depending on when your printer was actually
manufactured, you might not have this driver on the CD.  Get it from
(believe it or not):
http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?BV_SessionID=@@@@0683302836.1048269873@@@@&BV_EngineID=dadcgkefjlmkbfdmcfjgckidnk.0&oid=18403
If this doesn't work (the URL, that is) just navigate around the
www.epson.com site to the download area, or search it for "stylus
photo 960 driver download".

There is also a big article on there site about OSX support.  It seems
that they have been a bit slow in releasing drivers.  It is at:
http://www.epson.com/cgi-bin/Store/support/supAdvice.jsp?BV_SessionID=@@@@0683302836.1048269873@@@@&BV_EngineID=dadcgkefjlmkbfdmcfjgckidnk.0&noteoid=17764

I downloaded the printer software from Epson's web site and
reinstalled it but now I get the original message when trying to print
a document in WORD. The epson print screen pulls up and when I go to
print it says the is a communication problem and to check if my
printer is connected. See comment on  20 Mar 2003 16:33. I called tech
support at Epson but they could not solve the problem. They
recommended calling Microsoft because they feel the problem is with
WORD. I am not ready to give up. Judy

Let me think about it a bit and I'll get back to you.  As for calling
M$ for support, you might as well ask the cat.  Which reminds me of a
joke.

A pilot flying a small plane around the Seattle area found himself a
bit lost.  He buzzed a tall office building with a sign held to his
window saying "Where am I?".  On his next circuit he saw the response.
 A sign was hanging out of a window saying "In an airplane!"

Immediately, he knew where he was and turned directly to SEATAC
airport and landed safely.

He figured that it had to be the Microsoft building, since the answer
he got was technically correct, but totally useless.

You may need to add Epson to your analysis about Tech support. Here is
some correspondence from them.


From: web_support@ea.epson.com
Date: Fri Mar 21, 2003  5:11:50  PM US/Pacific
To: "Judy Clark" <Judy.Clark@umb.edu>
Subject: Response to your Epson Web Support inquiry - 
Reply-To: web_support@ea.epson.com

Thank you for taking the time to contact Epson.  It is my pleasure to
respond to your inquiry.

Unfortunately, to correctly print from an OS 9 application you would
require to restart into OS 9.  You may do so by following the
instructions
below:

Restarting in 9.x from OS X

1. Click "APPLE" "SYSTEM PREFERENCES".
2. Click on "START UP DISK" icon.
3. Click on "MAC OS 9.x.x".
4. Click on "RESTART" then "SAVE AND RESTART".

Should you require further assistance with this issue, please use the
"Reply With History" option, including your previous e-mail with your
new
request.  If you have a different technical support issue, please
submit
another E-form via our website (http://www.epson.com), and we will
respond
in a timely manner.  Thank you again for contacting Epson.

Miguel N
Epson Connection

-----Original Message-----
From:     web_support@ea.epson.com [mailto:web_support@ea.epson.com]
Sent:     Fri 3/21/2003 4:06 PM
To: Judy Clark
Cc: Subject:    Response to your Epson Web Support inquiry -
Thank you for taking the time to contact Epson. It is my pleasure to
respond to your inquiry. The difficulty that you are having may be
caused
by having the classic mode
running while you are doing the install. Please remove the driver, and
restart your computer running only OS X. You can then go ahead and
install
the driver and everything should install and function just fine. As
well,
if you print in OS X with the classic mode running at the same
time, you may receive communication errors when you try to print.
Simply
hitting "RETRY" will allow your document to print. To avoid these
error
messages, you would need to shut down classic mode and run only OS X
when
you are using your printer. Should you require further assistance with
this issue, please use the
"Reply With History" option, including your previous e-mail with your
new
request. If you have a different technical support issue, please
submit
another E-form via our website (http://www.epson.com), and we will
respond
in a timely manner. Thank you again for contacting Epson. Miguel N

MY RESPONSE TO THE 4:06 PM MESSAGE
Hi Miguel
I tried your suggestion but I still cannot print while I am in Classic
mode. I also was able to successfully download and install the
software
from your web site but that did not help. I spoke with a technical
support
person at Epson a few hours ago and he had me change the port where I
plugged in my computer and change some settings but nothing worked. I
need
to print with Classic running because my version of WORD only runs in
the
Classic environment. I have been able to print while in OS X. Thanks
for
your help so far, Judy

The support people do raise an interesting point.  when you downloaded
and installed the driver, had you restarted the computer under OSX or
OS9.2.2 (by setting the startup system)?  If you *weren't* running
under OSX, you should repeat this process.  Restart under OSX and
reinstall the driver - you won't need to download it again.

Then see what happens.

If you already did this under OSX, and are having problems still, let
me know.

There MUST be a better way that having to boot under 9.2.2 just to use
your printer with WORD!

At the moment it seems that either we don't yet have the driver
installed properly (see above), or the EPSON driver sucks royally. 
I'm all set to email EPSON myself and take it up with them if
necessary, but first, please get back to me with the results of your
reinstallation (or tell me you did it right first time).

I did what the Epson Tech person recommended but I am not sure that a
removed the original driver. I have 58 items for Epson so I threw away
the most recent Epson folder from yesterday and then reinstalled the
software making sure Classic was off and I restarted with OS X. I now
get the following message when I try to print from WORD in classic:
"Cannot find the necessary files to use the SP (means stylus photo)
printer drive. Please re-install the appropriate driver. "
A while ago before I installed OS X I had trouble printing using OS
9.2.2 but then I got a new printer and went back to using OS 9.0.4. I
had installed OS 9.2.1 from a disk and then downloaded an update to
9.2.2 from the web. I still have all these Operating Systems on my
hard drive. Could this be part of the problem? Judy

Now it's getting personal!!!
I found a couple of threads among some support newsgroups that relate
to similar problems with different Epson printers.  Some have found
the solution to be - wait for it.....

1) Remove the OS9 driver: Trash the "SPHOTO 960", "EPSON Monitor3",
and "EPSON Folder" extensions from your "Extensions" folder (the
"Extensions" folder is located in your "System Folder" folder in your
hard drive).
2) Set your startup system to 9.2.2
3) Reboot
4) Reinstall the EPSON driver from the downloaded file
5) Set your startup system back to OSX
6) Try again.

Seems like we may have got it exactly around the wrong way.  Oops.

I am ready to try this solution but I now have a new problem  since
the last installation of the software for the Epson printer. I can no
longer print web pages. Epson pulls up on the in the box for printing
but then a  message "An error occurred while printing". When I go to
the print center it says "Communication error with printer. Please
reset printer and try again." Resetting does not work.
Also a number of extension folders (is this part of the problem?), two
are in system folders (one system folder is pre OSX and the other is
post OSX), four extension folders that are labelled disabled, and
three that are in a library folder.
 I assume I am dealing only with the extension folders in the system
folders. The extensions folder in the most recent system folder for OS
X has all of the items and a date modified of 3/18/03. The extensions
folder in the old system folder has a date modified of 3/21/02 and
only two of the items. It does not have an Epson folder.
Should I trash the three items in both system folders?

Go ahead and delete the EPSON files from *all* of the extensions
folders.  Let's try to get back to square one if possible.

At some point we should tidy up the extraneous system folders, but I'm
reluctant to recommend that until the system is stable, or it seems
that their presence is contributing to the problem.

Good luck :-)

I tried the most recent suggestion to reinstall the software for Epson
while running OS 9.2. I did steps 1, 2 & 3 but I was not able to
install the software. Clicking the original icon from the download I
got this message:
Printer Driver (Disk v1.3aA) Driver v.1.3.6. 
"This software requires system 10.1 which this system does not have.
Install anyway?" I said yes even though the system I have is 10.2 and
I was running 9.2. A folder then appeared on my desktop with a
document. When I tried to open it, a message came on that said:
"Document SP 960_1.3aA.d?? could not be opened because the application
program that created it cannot be found." When I was installing the
Epson software from the download when OS X was running another icon
would appear with the printer driver after you open this document.
I needed desparately to print out a document so I restarted my
computer and installed the Epson printer software while running OS X.
I can now print off of the web BUT There is no  icon for the Epson
printer in the chooser when I am running Classic so I still can't
print out a WORD document. Is it time to turn in the Epson printer? I
am not sure I can still return it but I am ready to try. I really
appreciate all of the help you gave me so far but I now think there is
a problem with the Epson software. From the above message it looks as
if I was using the version of the software you recommended I download
from the web.
Best, Judy




After a folder was put on my desktop with the

Hi Judy:

Darn - I had hoped that would work for you.

I'm going to email EPSON to see if I can get any sense from them, so
it may be a couple of days before I get back to you.

I understand your situation - *very* frustrating.  What you are trying
to do not only should be possible, it should be trivial!  I still
think that an answer can be found for your EPSON, but just in case, it
might be wise to enquire about the possibility of return.  Just FYI, I
myself use an HP printer - it actually came for free with my iMac -
and have no major problems.

Here's the text of the email I sent:
Subject:EPSON 960 and OSX
Hi:
I am assisting a person who is having considerable difficulty in
getting this configuration to work.

In particular, she needs to print both from applications running under
OSX 10.2.4 and those running within the OS9.2.2 "Classic" environment
under 10.2.4.  She does not want to have to reboot her computer under
9.2.2 just to print from her older applications.

We have been through several iterations of removal and reinstallation
of driver software, both with the Mac booted under OSX and under
9.2.2, but to no avail.  My question to you is in two parts:  first,
is what she is attempting to achieve actually supported, and if so,
what are the specific steps required to achieve it?

I note form your website that OSX support seems to be quite slow in
arriving, and that even the most recent driver for this printer v1.3aA
is said to support only 10.1.3 to 10.2.1.  Does this mean that it
*will not* operate with 10.2.4?  Does she need to install *both*
v1.3aA under OSX, AND v7.3bA under 9.2.2?
Why is such a trivial exercise proving so difficult to achieve, and
why is there not adequate information of you website to address this?

I have OS 10.2 not 10.2.4. I don't know if this matters. Hopefully
Epson will respond. Meanwhile I will check on the return policy where
I bought the printer. Best, Judy

I wasn't sure which version of OSX you had, so I just went with OSX
10.2.4 as it is the latest version.  As soon as "software update" on
your computer runs, it will suggest you download it.  Whatever
solution we find will have to work under 10.2.4, so we might as well
deal with it now.

X.

How stupid is this:
I got this reply to the email I sent EPSON.
<quote>
This is an automated reply to your message received by EPSON'S e-mail
system.  If your message is a request for additional technical
support,
please submit another E-FORM via our website,

              http://www.epson.com/support/tech_support.shtml

and we will respond in a timely manner.

Thank you for choosing EPSON.
</quote>

Now I don't think the support I am asking for is "additional", but if
they do, I have to send a copy via their website in order to get an
answer.

So just to be sure, I tried.  The link they provided is dead!  Some
support.
Give it a couple of days and we'll see if there is any response.  If
not, there could be some phoning to do.

And here's what EPSON had to say:
<quote>
The printer software is not designed to run in classic mode while
in OS X, it is designed to be run in either or.

What you can try is to have the Mac OS X driver installed, then
reboot the computer into classic mode and install the classic
printer driver.
Once the classic driver is installed, reboot into OS X and see if
you are able to print from the classic mode applications.

As Mac OS X is still under development (hence the frequent
updates) it would be hard to keep up with driver development
and support articles.
We here do not actually take care of the websites so have no
control over it's content.
However I will pass on your concerns.

Regards,
Matt
Epson Technical Support

</quote>

So there you have it.  EPSON have not addressed the issue at all in
the development of their driver.  In time, I guess, they might.

So - in your case, try installing both drivers, one under OSX, and one
under 9.2.2, and just hope it works under classic.  Check what the
documentation for the printer says about compatibility, and what you
were told when you bought it.  If it can't be made to work to your
satisfaction, I think you have a good case to return it and find an
alternative.

Frankly, I am surprised.  I thought EPSON was a better company that
that.  Apparently not.  Let me know how you get on.