Hi! Thanks for the question.
In a nutshell, our first article implies that TQM is mainly applicable
for manufacturing companies while TQS is more apt for service-oriented
firms. But the differences go further than the basic definitions.
“The model emerging for services, Total Quality Service (TQS),
certainly has a lot in common with the "older" TQM in manufacturing.
But people in the service industries -- hotels, for example -- had a
hard time comparing room service with assembly lines.”
Differences:
a. “One of the major differences between TQM and TQS is tangibility.
Manufacturing produces a tangible product, usually matching a
well-defined specification that all those concerned have agreed will
meet customer need. Often the customer writes the specification.”
b. “Another difference between TQM and TQS is timing. Manufactured
products can be demonstrated and produced before demand, and
inventories stored in the warehouse. Services, on the other hand, are
often produced, sold and consumed simultaneous with demand.”
The article mentioned finishes by saying that TQM and TQS are
applicable in different situations and does not show that one method
is better than the other. A particular company’s circumstances will
come into play.
“TQM successes, as applied to manufacturing, are well documented. TQS
also has its place and should be considered for use along side TQM. As
with any philosophy both models must be evaluated as the "proper tool
for the proper time."
“WHERE IS TOTAL QUALITY MANAGEMENT TODAY?”
http://deming.eng.clemson.edu/pub/tqmbbs/prin-pract/tqmvstqs.txt
In order to get a proper perspective of TQM and TQS you may want to
read on the following articles.
“What is TQS?”
http://216.239.37.100/search?q=cache:G8ARuOaPoPIC:www.vanir.com/whatistq.htm+TQS+management&hl=en&ie=UTF-8
TQM Overview
http://www.tqe.com/tqm.html
Search strategy used:
TQM TQS differences overview
I hope these links would help you in your research. Before rating this
answer, please ask for a clarification if you have a question or if
you would need further information.
Thanks for visiting us.
Regards,
Easterangel-ga
Google Answers Researcher |
