To whom can one report and/or publicise a serious saftey
hazard in a kitchen hand blender of a known British manufacturer who
does not respond to e-mailed complaints? The flaw could result in a
swallowing of a little sharp screw which is may be ditached from the
appratus during useage into the blended food. Imagine it happens with
opaque baby food....

Hi Alik,

Product safety throughout the EU is governed by Community law. Each EU
country must guarantee the protection provided by Community law in
regard to general product safety and liability for defective products.

If you are in the UK, you can contact your local authority trading
standards department. Phone numbers and contact details can be found
in your local telephone directory.

Or you may be able to find your local office listed here –

Trading Standards Central
http://www.tradingstandards.gov.uk/


The below website explains the Community law rules regarding product
safety and then details how those regulations are enforced in each EU
country.  If you are not in the UK,  then find your country on the
below website for instructions on who to contact.


DIALOG WITH CITIZENS – PRODUCT SAFETY – UK
http://europa.eu.int/scadplus/citizens/en/uk/010995.htm


Further information about the [UK] national provisions is provided in
a guidance booklet on "The General Product safety Regulations 1994"
(reference URN 95/696), published by the Department of Trade and
Industry. Copies may be obtained, free of charge from: DTI Consumer
Safety Publications.

DTI – QUESTIONS 

Q5. To whom should complaints about unsafe products be made? You
should get in touch with your local authority trading standards
department, which can be found in the telephone directory under local
authority.

DTI
http://www.dti.gov.uk/ccp/topics1/facts/prodsafety.htm#q5


OTHER DTI FACT SHEETS
http://www.dti.gov.uk/ccp/factsheets.htm

That should give you everything you need to report your blender. Good
luck!

-K~

search terms:
Product safety UK

Thanks!!!!!