when going on line I get this message at the bottom of IP
res//C:WINDOWS\system32\shdoclc.dll/dnserror.htm
and it will not go to any web page
r.fenrich@att.net |
Request for Question Clarification by
hummer-ga
on
29 Mar 2003 18:21 PST
Hi ronaldsr,
Are you using a firewall? If so, close it completely and try going to
a web page again - let us know how it goes. hummer
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Clarification of Question by
ronaldsr-ga
on
30 Mar 2003 15:26 PST
I am using windoas XP Home ed and vesion 6 IP I update alot also my
outlook exp. does not work, hope this helps
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Clarification of Question by
ronaldsr-ga
on
30 Mar 2003 15:30 PST
no fire wall
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Request for Question Clarification by
theta-ga
on
30 Mar 2003 21:59 PST
Hi ronaldsr-ga,
It would help if you could provide us with some more information
about your setup. How do you connect to the net? Dialup modem or
otherwise? When exactly did this problem start occuring? Did you
install any software/hardware recently that could have caused this
problem?
Meanwhile, here are a bunch of suggestions for you to try:
- See if you are using a proxy server or not. If you are, make sure
its properly configured. If you don't, then make sure that the proxy
server option in Internet Explorer>tools Menu>Connections>LAN Settings
is unchecked.
- The problem may be due to the corruption of your Internet Files
cache. you can find instructions to recover from it here:
- Windows XP From A to Z
( http://www.kellys-korner-xp.com/xp_abc.htm )
This page also contains links to pages which discuss
other reasons for this problem. be sure to check them out.
- See if you can ping Internet servers. Goto Start Menu > Run, and
type
ping 64.58.76.226 -t
What do you see?
- Try cleaning your hosts file. Goto your
'Windows\System32\Drivers\etc\' folder and rename the file 'hosts' to
'oldhosts.bak'. Restart IE and try accessing the net now.
Hope this helps. Try out these suggestions and post your results here.
Regards,
Theta-ga
:-)
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Request for Question Clarification by
theta-ga
on
01 Apr 2003 23:35 PST
Hi ronaldsr-ga,
Did any of the above suggestions help you solve your problem ?
Regards,
Theta-ga
:-)
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Clarification of Question by
ronaldsr-ga
on
02 Apr 2003 15:25 PST
no help yet :(
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Request for Question Clarification by
theta-ga
on
02 Apr 2003 15:28 PST
Hi ronaldsr-ga,
It would help if you could provide us with some more information
about your setup.
- How do you connect to the net? Dialup modem or otherwise?
- When exactly did this problem start occuring?
- Did you install any software/hardware recently that could have caused this
problem?
- Do you have Norton Antivirus/Utilities/Firewall/SystemWorks installed?
Regards,
Theta-ga
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