Google Answers Logo
View Question
 
Q: Outlook and Exchange - Share and Show ( Answered,   2 Comments )
Question  
Subject: Outlook and Exchange - Share and Show
Category: Computers > Software
Asked by: hpstroll-ga
List Price: $10.00
Posted: 30 Mar 2003 07:45 PST
Expires: 29 Apr 2003 08:45 PDT
Question ID: 183194
I have a public contact folder on an Exchange 5.5 server and run
Outlook 2002 and 2000 clients.  We want to use the ACTIVITIES tab
within the contact record to view each others activites (phone calls,
emails sent, etc) for each
contact and have spent many hours trying to make this happen with no
avail.  I can get the user's name to show as a 'drop down' within the
SHOW box, however, can not see each others activities.  I think it has
something to do with assigning the rights correctly, but have no clue
how to do this.  Any help would be greatly appreciated.

Clarification of Question by hpstroll-ga on 30 Mar 2003 07:48 PST
Mistake made - We are using Exchange 2000, not 5.5
Answer  
Subject: Re: Outlook and Exchange - Share and Show
Answered By: cerebrate-ga on 03 Apr 2003 02:28 PST
 
Dear hpstroll-ga,

Unfortunately, a solution to your specific problem does not appear to
be directly documented anywhere I've searched so far. However, some
possible solutions are suggested by the following article:

"This behavior occurs because the items in the Activities tab are
links to related items in the Outlook folders in the originators
personal folders (.pst) file. When you share the Contact folder by
using Net Folders, the links to the other folders are broken and are
not visible."
  - Microsoft Knowledge Base Article 288628
    http://support.microsoft.com/default.aspx?scid=kb;en-us;288628

This suggests that, as you suggest, the problem in question is a
matter of mailbox rights - if the viewing user's client can't access
the relevant other users' mailbox folders, then nothing will be
visible.

The solution to this is to have each user enable other users to access
the folders in their mailbox within which the activities exist. This
is done by right-clicking the relevant folder in Outlook, and going to
the "Permissions" tab.

If desired, access can be limited to specific people by using the
"Add" button to add individual users or mail-enabled groups of users
to the list of accessors, or permissions can be set for all Exchange
users by editing the "Default" entry. If all that is required is
viewing activities, and not editing them, assigning the "Reviewer"
from the "Permission Level" drop-down should do this satisfactorily.

(Please note that if you assign permissions in this way, users will be
able to access other users' folders directly, with the assigned
permissions, using "File", "Open", "Other User's Folder..." in
Outlook.)

If this answer isn't exactly what you're looking for, or doesn't
produce the desired result, please feel free to request a
clarification.

cerebrate-ga

Request for Answer Clarification by hpstroll-ga on 11 Apr 2003 14:17 PDT
Thanks for your continued interest.  I would very much like to pursue
this.  What do you need?
Comments  
Subject: Re: Outlook and Exchange - Share and Show
From: hankstroll-ga on 04 Apr 2003 21:15 PST
 
Thanks for trying to answer the question.  Your mind went down the
same path that mind did.  I already had openned the permissions wide
so everyone had access (OWNER) to everyone elses mailboxes - still no
go.

This is a frustrating one, because I was able to do this at my old
job, but I forgot.  Opening up the mailboxes WAS a key element,
however, but there is still something missing.

Thanks, again for the attempt to answer.  It's a shame that Google
does not allow us to exchange emails.  I could grant you permission to
view my desktop from yours and we could try to figure it out.
Subject: Re: Outlook and Exchange - Share and Show
From: cerebrate-ga on 07 Apr 2003 06:28 PDT
 
Thanks for your kind words, but we needn't let it go just yet - I have
an Exchange server here I can use to test out scenarios, so I can
knock together a test configuration and see if I can find the missing
piece for you.

If you'd like me to pursue this, please let me know by requesting a
"clarification".

Thanks,

cerebrate-ga

Important Disclaimer: Answers and comments provided on Google Answers are general information, and are not intended to substitute for informed professional medical, psychiatric, psychological, tax, legal, investment, accounting, or other professional advice. Google does not endorse, and expressly disclaims liability for any product, manufacturer, distributor, service or service provider mentioned or any opinion expressed in answers or comments. Please read carefully the Google Answers Terms of Service.

If you feel that you have found inappropriate content, please let us know by emailing us at answers-support@google.com with the question ID listed above. Thank you.
Search Google Answers for
Google Answers  


Google Home - Answers FAQ - Terms of Service - Privacy Policy