I have norton protection on my computer for the last week I have been
receiving the following error and norton claims to have fixed it but
if I run the windows doctor it comes right back. the error message is
as follows
Missing or Invalid key "atworkrendering\shell\printTo\command" 
The key "atworkrendering\shell\printTo\command," refers to an invalid
command entry,  "c:cpqs\backweb\data\1."
I am curently using windows 98 on a compaq presario 5700T if you can
give me a fix to this I would appreciate it.

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Request for Question Clarification by tisme-ga on 04 Apr 2003 18:55 PST

Hello gundy,

To help me find a better solution for you, can you please tell me what
version of Norton you are running? Also what Norton product are you
using? There is Antivirus, Internet Security, SystemWorks, CleanSweep
etc. I look forward to your response.

Also what version of Windows Doctor are you running, and why are you
running this if it is making the problem come back?

tisme-ga

Hello ,

Thank you for your question. 

A search through Google Groups brought up this posting:

http://groups.google.com/groups?hl=en&lr=&ie=UTF-8&threadm=980822003317.3458256561%40servicenews&rnum=1&prev=/groups%3Fnum%3D50%26hl%3Den%26lr%3D%26ie%3DISO-8859-1%26q%3Dc%253A%255Ccpqs%255Cbackweb%255Cdata%255C1%26sa%3DN%26tab%3Dwg

"Every time the computer is booted up, and the WinDoctor runs a check,
it finds the following error: Key "zip_auto_file\shell\open" refers to
an invalid command entry, "C:\system.sav.\Program
Files\Sprynet\program%1."
Everytime I fix the error, but it apparently doesn't stay fixed...

My questions:
Why doesn't it stay fixed? Can I delete the file? I don't use
Sprynet, it was on the computer when I bought it(Compaq Presario
4840)Or do I just live with this irritation? Thank you!...

And:

I have been experiencing a problem in windoctor where the problem
would appear to fix with the title: Invalid ActiveX/Com Entries.  It
is fixable but will show up if i run Windoctor again as unfixed...."

Symantec replied with several solutions:

"It doesn't stay fixed because something (either Windows or a program
running at startup) is adding it back to the registry.

We have a Knowledge Base entry for this. The Knowledge Base is located
here: http://www.symantec.com/techsupp/nu/kbase_nu.html

For faster service in the future, please check the Knowledge Base.
Your questions may already be answered there.

For this issue, see the Knowledge Base entry HERE:
http://service1.symantec.com/SUPPORT/nunt.nsf/docid/1998113114545

Also, see the entry here:
http://service1.symantec.com/SUPPORT/nunt.nsf/docid/199872094356

Let us know if there are any other questions we can help with.

Russell Johnson [Symantec Corp.]"

He also suggest another article:
http://service1.symantec.com/SUPPORT/nunt.nsf/docid/199831793022


I visited Symantec and checked the above referenced articles being in
full agreement with his assessment that something was re-adding this
to the registry upon boot and seeking to find out what that might be
in your particular case. Also interesting to note, there were only a
handful of people on the Internet posting this, or very similar
problems, and all were using Compaq!


Article http://service1.symantec.com/SUPPORT/nunt.nsf/docid/199872094356
notes:

"Norton WinDoctor or System Check is unable to repair an error or
finds the same errors repeatedly

Situation:
A situation similar to the following occurred, and you want to know
why Norton WinDoctor or Norton System Check appears unable to repair a
problem:

1. WinDoctor or System Check finds and repairs a problem. When you run
WinDoctor or System Check again, either during the same Windows
session or after restarting the computer, the same problem is found...

...In most cases, these errors do not affect system performance and
stability. The simplest solution is to set WinDoctor to ignore the
error. If you find the error is causing system problems, you might
want to try one or more of the procedures under "Alternate
Solutions.".."

This is actually a workable possibility, should nothing else work to
solve this for you.

"Set WinDoctor to ignore the error
The Ignore feature was added to WinDoctor for a couple of reasons:

Some programs add registry entries for reference only (the entries do
not link to anything); these entries are there so the program can use
the data for its own purpose. WinDoctor may report these entries as
invalid, even though the entry actually is valid. The Ignore feature
allows you to configure WinDoctor to avoid reporting this type of
entry over and over again.

Sometimes an entry may be invalid, but is required by a program.
Removing the entry can cause the program to fail. Again, the Ignore
feature is available so that you can configure WinDoctor to avoid
reporting the entry..."

At this point I should note that c:\cpqs\backweb\data\1 is referencing
a Compaq file that may or may not exist. Searching for this I find
that this is used as a Compaq Service Connection data and is used for
contacting them online, either for updates or service,and for
downloading updates and patches.

Google groups finds this article on this:

http://groups.google.com/groups?hl=en&lr=&ie=UTF-8&threadm=3CAD050C.A8F323A7%40verizon.net&rnum=1&prev=/groups%3Fq%3Dcpqs%2B%252Bbackweb%26hl%3Den%26lr%3D%26ie%3DUTF-8%26selm%3D3CAD050C.A8F323A7%2540verizon.net%26rnum%3D1

"BackWeb runs in the background when you are connected to the
Internet, and gets updates for your computer at regular intervals, in
this case from Compaq.  Some computer makers use this technology
(Compaq, H-P) and also some anti-virus programs can update this way,
for instance F-Secure.

Usually it can be uninstalled, and is found on the Control
Panel>Add\Remove Programs list.  Generally, it uses a "Polite" program
so that it doesn't interfere with your browsing when it is checking
for updates..."


So, it can safely be ignored or uninstalled as you see fit.

I would read the balance of the above referenced Symantec
Knowledgebase article ( the other articles basically repeat the same
information )and be sure to click the arrow next to "Alternate
Solutions" to see all of their possible recommendations. Whatever you
decide to do, this is an innocuous error and will not harm anything.
Removing it will only remove the ability to check for Compaq specific
updates "automatically".

Search Strategy:

c:\cpqs\backweb\data\1

I trust my research has provided both the cause and possible solutions
for this annoying problem. If a link above should fail to work or
anything require further explanation or research, please do post a
Request for Clarification prior to rating the answer and closing the
question and I will be pleased to assist further.

Regards,

-=clouseau=-

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Request for Answer Clarification by gundy-ga on 05 Apr 2003 02:43 PST

In response to your question I am using Norton Systemworks 2002 I may
have messed you up with the term win doctor. In norton systemworks it
has a program called norton windoctor. I hope this answer your
guestion

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Clarification of Answer by clouseau-ga on 05 Apr 2003 07:24 PST

Hello again gundy,

Actually, my colleague tisme was asking for clarification before I
answered your question.I realized that you were referring to WinDoctor
as a component of either Norton Utilities or Norton Systemworks.

As you can see above, others have found similar error messages and the
solution has been to ignore that error or to uninstall the program
that causes the offending message. I trust my answer has lead you to
the proper information for you to make that choice. However, do ask
for further clarification if it is needed.

Best regards,

-=clouseau=-