Hello dbky1,
I sensed urgency in your question so lets try this as a solution.
I am sticking around in case this does not work for you, please let me
know as soon as possible. In the meantime I am going to continue with
some further research until I hear back from you.
"Solution 1
Open the image in Adobe Photoshop 5.0 or later and save it as an EPS
graphic, deselecting PostScript Color Management in the EPS Options
dialog box. Then, replace the image in the Illustrator document with
the EPS graphic.
Note: EPS format is not recommended for non-PostScript printers
because only the 72 dpi screen preview of an EPS graphic prints.
Solution 2
Open a copy of the placed image in Photoshop and then convert the
color mode to grayscale by choosing Image > Mode > Grayscale. Save the
image and replace it in the Illustrator document.
Solution 3
Save the Illustrator document as an EPS graphic, open or place the EPS
graphic in another application (e.g., Adobe PageMaker), and then print
it."
Source: http://www.adobe.com/support/techdocs/201ce.htm
Please let me know if you require any clarifications regarding this
answer. I will do my best to further assist you as best as I can.
tisme-ga |
Request for Answer Clarification by
dbky1-ga
on
09 Apr 2003 23:09 PDT
can i call you?
|
Clarification of Answer by
tisme-ga
on
09 Apr 2003 23:17 PDT
Hello dbky1,
Unfortunately, I am not permitted to give my personal information,
including my phone number as a part of the Google Answers service. Do
you want me to track down a number where you can call to get help with
Adobe Illustrator and Photoshop? Also I will be more than willing to
help you work through your problems here.
tisme-ga
|
Request for Answer Clarification by
dbky1-ga
on
09 Apr 2003 23:29 PDT
When I convert to eps, i lose the transparency and end up with a white back ground
|
Clarification of Answer by
tisme-ga
on
09 Apr 2003 23:32 PDT
Are you printing to a black and white printer? Does solution 2 solve
the problem at all?
|
Clarification of Answer by
tisme-ga
on
09 Apr 2003 23:36 PDT
I would like to know what versions of Photoshop and AI you are
running. What operating system? What printer model?
|
Clarification of Answer by
tisme-ga
on
09 Apr 2003 23:53 PDT
If you are using Photoshop 5 or later, try this:
"Photoshop 5.0 and later includes an Export Transparent Image
Assistant to help you create transparency in images for use in page
layout applications and on the Web. To access the Assistant, choose
Help > Export Transparent Image and then follow the instructions."
Try saving the file as a GIF and a PNG file to see if the problem goes
away. You can also try opening up the GIF file with another program
such as Internet Explorer and then printing it. (Dragging the GIF to
Internet Explorer should open it).
tisme-ga
|
Clarification of Answer by
tisme-ga
on
09 Apr 2003 23:58 PDT
Have you ever called Adobe Support before? If not, then you probably
still have your free support available.
To start the complimentary support period, register your Adobe product
online. Then just dial the technical support number for the Adobe
product you own. The length of the complimentary support period
depends on whether your Adobe product is a Level I or Level II product
(1) and whether it's a first-time purchase or an upgrade (2) to an
Adobe product you already own.
Here is the URL to register your product online:
http://www.adobe.com/store/registration/productreg.html
Here is a list of phone numbers for Canada and USA:
http://www.adobe.com/support/phonenumbers/main.html
Here is a list of international phone numbers:
http://www.adobe.com/support/intlsupport.html
Here is the complimentary support page from Adobe:
http://www.adobe.com/support/cfcomp.html
tisme-ga
|
Request for Answer Clarification by
dbky1-ga
on
10 Apr 2003 00:31 PDT
I have AI 10, PS 7. I am on XP and have a HP 4135. option 2 did not
work, it lost the transparent back ground. I have had the best luck
with the export wizard. It looks like the G-artist went to bed and all
upset. I am trying to have this all fixed by mid day tomorrow. Adobe
is not sure why, they keep saying it is either in AI or PS. Still
plugging away at it though.
|
Clarification of Answer by
tisme-ga
on
10 Apr 2003 13:33 PDT
Hello dbky1,
Is there anyway that you can try a different printer? I was discussing
this with Microsoft Technical support and they said that the printer
is more than likely the cause of the problem. Is there anyway you can
connect a different printer and try to print this? I have determined
that your printer is not listed in the Windows XP Hardware
Compatibility List and has therefore not been properly tested and
verified to work with Windows XP. I am still trying to contact HP to
figure our if they have any known problems with this printer and
AI/Photoshop.
tisme-ga
|
