Hi samster,
Without sitting in front of your computer, knowing the model of every
piece of hardware, and version of all software on your system there's
no way I can give you an exact step-by-step solution to this problem.
But, I have some good ideas for you to try and I’m willing to go back
and forth with you until we find the final solution.
You must be prepared for the possibility that this is a hardware
problem. But, before we declare that as the answer there are some
things we can try.
As these crashes occur, keep track of what you’re doing at that
moment. Look for patterns in the software that you’re running and
what actions you are taking. At least one other person posted a
message in the newsgroups about a similar error with the same brand of
cable modem. His problem occurred only in WinMX and several people
suggested upgrading to a newer version of the software. Just in case
this rings a bell with you, an upgrade can be found on the WinMX
website:
http://www.winmx.com/
If you would like to read that thread of newsgroup articles it can be
found in Google Groups:
http://groups.google.com/groups?hl=en&lr=&ie=UTF-8&oe=UTF-8&safe=off&threadm=1bccff8a.0208290728.4e9cc5f9%40posting.google.com&rnum=3&prev=/groups%3Fhl%3Den%26lr%3D%26ie%3DUTF-8%26oe%3DUTF-8%26safe%3Doff%26q%3DSB4200%2Bcrash%2BXP%26sa%3DN%26tab%3Dwg
Now, on to your specific error message. The 0x000000c5 error message
is usually caused by a bad driver. Microsoft has an article about
such errors and how to troubleshoot them:
http://support.microsoft.com/?kbid=291810
Unless you are a very advanced user I wouldn’t recommend going through
their troubleshooting procedures as they involve changing the registry
and generally mucking about with your drivers.
I believe the chances are very good that your NIC (network interface
card) driver is to blame for the errors. Determine what brand/model
of NIC you have and download the latest Windows XP drivers they have
available.
Also note any software or drivers that you’ve installed lately.
Double check that any new programs are installed properly. Depending
on the software package I would probably remove them and see if that
makes a difference.
To sum things up here are the steps I recommend next:
1. Remove any software you’ve recently installed or upgraded.
2. Find new drivers for your network card.
3. Note any patterns in the crashes, possibly one program is
suspect.
Search strategy
I started with a search for "sb4200 XP crash" on Google Groups:
http://groups.google.com/groups?hl=en&lr=&ie=UTF-8&oe=UTF-8&safe=off&q=sb4200+XP+crash&sa=N&tab=wg
The newsgroup article above led me to aumha.org which has a lot of
useful information about NT/XP error messages from blue screen
crashes:
http://aumha.org/kbestop.htm
If this does not solve your problem or if you need more details,
please ask for a clarification before rating the answer. I will do
whatever I can to help you find a solution to this problem.
Good luck!
Weaver |
Request for Answer Clarification by
samster-ga
on
04 May 2003 20:33 PDT
Thank you for pointing me in the right direction. I unistalled some
software that I thought might have been causing the problem, but that
didn't help. I booted into safe mode, because I couldn't even get to
the desktop. I then unistalled the NIC, rebooted to have XP recognize
the card, and my troubles have gone away. I guess the,(needless),
software I installed that came bundled with the SB4200, must have
corrupted the NIC drivers.
Thanks again for your help and expertise.
|
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